Consumer Class-Action Suit Targets Final Fantasy XI

June 26, 2009 -

A class action lawsuit has been brought against Square Enix of America alleging unfair business practices, false advertising and unjust enrichment with regard to their long running MMORPG Final Fantasy XI.

In the suit, lead plaintiff Esther Leong of San Francisco claims that Square Enix deceived more than 100,000 customers about the game's monthly fees, penalties and restrictions. The suit seeks damages of $5 million. The nasty business which Leong charges that Square Enix engaged in includes:

  • Licensing of online game software disguised as a sale
  • Monthly fees to play the game
  • Penalties for late payment of fees
  • Interest charges for late payment of fees
  • Charges while the user's acccount is suspended
  • Termination of right to play for late payment of fees
  • User restrictions and conditions related to the game
  • Termination of game data for late payment of fees

Unfortunately, specific details of how Square Enix allegedly screwed its customers are not specified in the complaint. 1UP points out that the FFXI website lists a $12.95 monthly fee to play

DOCUMENT DUMP: Grab a copy of the lawsuit here.

-Doug Buffone, Entertainment Consumers Association intern

Via: Courthouse News Service


Comments

Re: Consumer Class-Action Suit Targets Final Fantasy XI

I'm beginning to suspect that you get your pearls of legal wisdom from the back of the same Fruit Loops cereal box that Ol' Doc Kefka does.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

So, you really think that if I told you you had to pay a scrip, but you're just retarded and don't hear me, I'm guilty of false advertising?  No.  If Square in fact told their consumers that they'd have to pay a subscription (which they did, it's on the box, on the website, and everywhere else), then it's not false advertising when they have to pay for one, whether the consumer "thinks so" or not.

 

Freedom of speech means the freedom to say ANYTHING, so long as it is the truth. This does not exclude anything that might hurt someone's feelings.

--- With the first link, the chain is forged.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

No, that's not what I'm saying. I operate from the assumption that the Plaintiffs think they have some basis to claim that they have been deceived by Square Enix. What that basis is, I don't know. I assume you don't know, either. But what I do know as a matter of law is that the mere fact that the box states that a fee is required or that the website states a fee is required or the Terms of Use state a fee is required doesn't matter so long as Plaintiffs can point to some false statement on the part of Square Enix which would have lead them to reasonably believe that no fees were required.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Nothing about the agreement is breaking the law.  All of these terms are just like cellphone plans, and I'm sure that argument will come up in Square's defense of this.  With a cellphone, if you are late, they shut your phone off until you pay it.  They still charge you, plus interest, until the payment is made in full.  This also includes late fees and service charges.  I don't think they delete your stuff if you are late in paying, but you get my point.  It's still a binding contract.  The problem is that people don't read an EULA.  I say it's their own fault.  "I didn't read the legal stuff and handed over my credit card.  Now I want money!"

The fact of the matter is that, no matter what happens, this is going to affect the entire MMO landscape, and most likely not in a good way.

 

Freedom of speech means the freedom to say ANYTHING, so long as it is the truth. This does not exclude anything that might hurt someone's feelings.

--- With the first link, the chain is forged.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

 

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Damn, you beat me to it >.>

"Go ahead and hate your neighbor, go ahead and cheat a friend. Do it in the name of Heaven, Jack Thompson'll justify it in the end." - nightwng2000

"Go ahead and hate your neighbor, go ahead and cheat a friend. Do it in the name of Heaven, Jack Thompson'll justify it in the end." - nightwng2000

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Playonline Policy is very tricky.

Basically, say you’re a returning member and you join on the 31st of a month. You are going to get billed in full for that month and then the next day on the 1st you’ll get billed for the entire month. Basically their bill cycle doesn’t revolve around when you signed up except for your free month.

Also what many people have been complaining about say your credit card was deactivated, they are going to charge you later fees instead of just deactivating your account like anyone else.

Also you can only have a certain amount of characters which is three I believe and rest it’s a dollar for another one.

On some of the challenges for this Civil Case I think there is plenty of merit. This lawsuit has also been filed in San Francisco the Liberal Mecca of the Democratic Party. So when this case goes to appeals it will most likely go to the 9th Circuit Court of Appeals which is also the most Liberal and Most overturned court in the United States and United States history which means we might see a Supreme Court case out of this which can change the landscape of all Massive Multiplayer Online games which can be a good or bad thing.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

that's why I left POL and FFXI, because of the wacky charges(POL(I'm not mentioning the monthly fee here)) and High diffuculty(FFXI)

Watching JT on GP is just like watching an episode of Jerry springer only as funny as the fights

America has just became its own version of the Jerry Springer Show after a bizarre moment in Florida involving a carnival worker.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

Also what many people have been complaining about say your credit card was deactivated, they are going to charge you later fees instead of just deactivating your account like anyone else.

And the solution to that problem is to change your goddamn billing information and not whine and bitch when you get late fees because they're not getting their money.

Re: Consumer Class-Action Suit Targets Final Fantasy XI

However, a company is not supposed to act as such especially let’s say if your hospitalized your information was stolen so you deactivated your card. This case does have merit, let us not forget the Billing Practices of Playonline have already been challenged in Illinois and in my state they actually have to make it easier to bill and make sure anyone can cancel their account at any time without issue.

 
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MaskedPixelantehttp://i5.minus.com/iN5o9iu1ON2NG.jpg "It cursed my gear? WHY WOULD IT DO THAT?! THIS GAME IS BUGGED!"04/24/2014 - 9:51pm
Matthew Wilsonthe lose of nn would not be good for us, but it will not be good for verizion/comcast/att in the long run ether.04/24/2014 - 2:16pm
Matthew Wilsonsadly yes. it would take another sopa day to achieve it.04/24/2014 - 2:13pm
NeenekoI am also confused. Are you saying NN would only become law if Google/Netflix pushed the issue (against their own interests)?04/24/2014 - 2:10pm
E. Zachary KnightMatthew, you are saying a lot of things but I am still unclear on your point. Are you saying that the loss of Net Neutrality will be good in the long run?04/24/2014 - 2:06pm
Matthew WilsonOfcourse it does I never said it did not.though over time the death of NN will make backbone providers like Google, level3 and others stronger becouse most isps including the big ones can not provid internet without them. they can peer with smaller isps04/24/2014 - 1:54pm
E. Zachary KnightMatthew, and that still plays in Google's favor over their smaller rivals who don't have the muscle to stand up to ISPs.04/24/2014 - 1:45pm
Matthew Wilsongoogle wont pay becouse they control a large part of the backbone that all isps depend on. if verizon blocks their data, google does the same. the effect is Verizon loses access to 40% of the internet, and can not serve some areas at all.04/24/2014 - 1:14pm
Neenekolack of NN is in google and netflix interest. It is another tool for squeezing out smaller companies since they can afford to 'play'04/24/2014 - 12:57pm
Matthew WilsonI have said it before net nutrality will not be made in to law until Google or Netflix is blocked, or they do what they did for sopa and pull their sites down in protest.04/23/2014 - 8:02pm
Andrew EisenGee, I guess putting a former cable industry lobbyist as the Chairman of the FCC wasn't that great of an idea. http://www.nytimes.com/2014/04/24/technology/fcc-new-net-neutrality-rules.html?_r=204/23/2014 - 7:26pm
Andrew EisenIanC - I assume what he's getting at is the fact that once PS3/360 development ceases, there will be no more "For Everything But Wii U" games.04/23/2014 - 5:49pm
Andrew EisenMatthew - Yes, obviously developers will eventually move on from the PS3 and 360 but the phrase will continue to mean exactly what it means.04/23/2014 - 5:45pm
IanCAnd how does that equal his annoying phrase being meaningless?04/23/2014 - 5:09pm
Matthew Wilson@Andrew Eisen the phrase everything but wiiu will be meaningless afer this year becouse devs will drop 360/ps3 support.04/23/2014 - 4:43pm
Andrew EisenFor Everything But... 360? Huh, not many games can claim that title. Only three others that I know of.04/23/2014 - 3:45pm
MaskedPixelantehttp://www.joystiq.com/2014/04/23/another-world-rated-for-current-consoles-handhelds-in-germany/ Another World fulfills legal obligations of being on every gaming system under the sun.04/23/2014 - 12:34pm
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