Report: Xbox 360 Failure Rate Pegged at 54%

August 17, 2009 -

When more than half of what you're manufacturing fails, that's not a good way to win friends and influence customers.

But that appears to be the case with Microsoft's Xbox 360. A survey of 5,000 Game Informer readers indicates that the Xbox 360 dies at a 54.2% rate, compared to 10.6% for the PlayStation 3 and 6.8% for the Wii.

Game Informer also rated MS poorly on customer service, with turnarounds on repairs taking several weeks longer than for Sony and Nintendo.

GP: While those numbers may seem shocking, I actually find them surprisingly low. I've had three Xbox 360s go on me; two were Red Rings failures and the third was the very common disc-read failure. So, my failure rate is... 100%.

Via: The Consumerist


Comments

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm still on my first (but that has had to be repaired thanks to the red ring of death). I found that it appears to be disc reading that causes the 360 to overheat and installing games to the hard drive seems to prevent this (not ideal and had to buy a new expensive official Microsoft Xbox hard drive for this). A poorly designed console.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm rather fortunate, in that only one of my three 360s died.

Knowing my luck, the remaining survivors will choke and die horrible console deaths within a week of my writing this.

I initially thought the official failure rate was somewhere around 30%, but considering that every single person i know who owns a 360 has had at least ONE die on them, I always imagined the number to be much MUCH higher. 

Re: Report: Xbox 360 Failure Rate Pegged at 54%

very different from my experience, i've only had my first die, and i had a replacement in about 9 days. quite satisfied with the online return and repair service.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

My brother is on his 2nd 360(first one bit the dust in late April with an E-74 failure).

^^Edited since I couldn't remember the exact failure until Austin Lewis posted it.

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Re: Report: Xbox 360 Failure Rate Pegged at 54%

My 3rd 360 just died this weekend.  The thing has been running in a well-ventillated area in my dry & cool basement.  Seemingly ideal conditions, and yet it still died.  Oddly, 3 other 360 owners I work with had theirs die within the last 2 weeks...

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm getting a Ps3 in October anyways. I got the RROD once and got my 360 back the following week. Meh.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm on my 5th or 4th 360. Not suprised its that high. :P

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm surprised you keep buying 360's.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I have done some research on the 360 fail rate more, and more than zippy skimming and ass'uuming mind you.

Heres a few interesting links I have found 

This one alludes to it being 16% on current units 

http://www.1up.com/do/newsStory?cId=3166259 

And this one is one of the best, even if he is hocvking a book, truth is always stranger than fiction. 

http://games.venturebeat.com/2008/09/05/xbox-360-defects-an-inside-histo...

======= 

From all the digging I have read it seems the 360 total fail rate is around the 60% margin for its all time high now that includes production line issues. 

Now frankly I think the real number is still around a 4 in 10 ratio or 25-40% ratio you simply have to many refrubs and older units in play and thats going to to affect the numbers some but no more than double possible fail rate of 10-20%. 

TL DR 

New units have a fail ate of around 10-20% 

Older units have a fail rate of 20-40% 

Total fail rate around 30-50%, all time high 60%.

MS was sloppy and poorly built and revised the 360 if they did it right the first time they probably would have made more than Nin and the WII...... 


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Re: Report: Xbox 360 Failure Rate Pegged at 54%

Please don't let mien becoem a statistic :(

Re: Report: Xbox 360 Failure Rate Pegged at 54%

Oh goody. Expect a detailed debunking of this survey by Xbox defenders in 5, 4, 3...

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Re: Report: Xbox 360 Failure Rate Pegged at 54%

Well, I won't be giving a detailed debunking, but I will say that my failure rate has been 0% thus far.

I got my 360 around July of '06 when they released Chromehounds, which was before the Falcon motherboard revision IIRC (meaning it was essentially the same specs as the launch units).  Other than the occasional disc read error, which I don't have a problem with anymore thanks to saving games to the hard drive, I've never had any issues with the unit and it's never been sent into repair.

That's the problem with statistics though, is that they're just averages.  They should be taken with a grain of salt, especially when they're coming from a self-reporting survey (where people who have had failures would probably be more likely to respond, because they're more emotionally invested in the poll).  Sure, someone like GP had a 100% failure rate, but then there are a lot of people like me that have had their 360 for 3-4 years and never had a single problem with it.

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Matthew Wilsonthe lose of nn would not be good for us, but it will not be good for verizion/comcast/att in the long run ether.04/24/2014 - 2:16pm
Matthew Wilsonsadly yes. it would take another sopa day to achieve it.04/24/2014 - 2:13pm
NeenekoI am also confused. Are you saying NN would only become law if Google/Netflix pushed the issue (against their own interests)?04/24/2014 - 2:10pm
E. Zachary KnightMatthew, you are saying a lot of things but I am still unclear on your point. Are you saying that the loss of Net Neutrality will be good in the long run?04/24/2014 - 2:06pm
Matthew WilsonOfcourse it does I never said it did not.though over time the death of NN will make backbone providers like Google, level3 and others stronger becouse most isps including the big ones can not provid internet without them. they can peer with smaller isps04/24/2014 - 1:54pm
E. Zachary KnightMatthew, and that still plays in Google's favor over their smaller rivals who don't have the muscle to stand up to ISPs.04/24/2014 - 1:45pm
Matthew Wilsongoogle wont pay becouse they control a large part of the backbone that all isps depend on. if verizon blocks their data, google does the same. the effect is Verizon loses access to 40% of the internet, and can not serve some areas at all.04/24/2014 - 1:14pm
Neenekolack of NN is in google and netflix interest. It is another tool for squeezing out smaller companies since they can afford to 'play'04/24/2014 - 12:57pm
Matthew WilsonI have said it before net nutrality will not be made in to law until Google or Netflix is blocked, or they do what they did for sopa and pull their sites down in protest.04/23/2014 - 8:02pm
Andrew EisenGee, I guess putting a former cable industry lobbyist as the Chairman of the FCC wasn't that great of an idea. http://www.nytimes.com/2014/04/24/technology/fcc-new-net-neutrality-rules.html?_r=204/23/2014 - 7:26pm
Andrew EisenIanC - I assume what he's getting at is the fact that once PS3/360 development ceases, there will be no more "For Everything But Wii U" games.04/23/2014 - 5:49pm
Andrew EisenMatthew - Yes, obviously developers will eventually move on from the PS3 and 360 but the phrase will continue to mean exactly what it means.04/23/2014 - 5:45pm
IanCAnd how does that equal his annoying phrase being meaningless?04/23/2014 - 5:09pm
Matthew Wilson@Andrew Eisen the phrase everything but wiiu will be meaningless afer this year becouse devs will drop 360/ps3 support.04/23/2014 - 4:43pm
Andrew EisenFor Everything But... 360? Huh, not many games can claim that title. Only three others that I know of.04/23/2014 - 3:45pm
MaskedPixelantehttp://www.joystiq.com/2014/04/23/another-world-rated-for-current-consoles-handhelds-in-germany/ Another World fulfills legal obligations of being on every gaming system under the sun.04/23/2014 - 12:34pm
Matthew Wilsonhttp://arstechnica.com/gaming/2014/04/steam-gauge-do-strong-reviews-lead-to-stronger-sales-on-steam/?comments=1 Here is another data driven article using sales data from steam to figure out if reviews effect sales. It is stats heavy like the last one.04/23/2014 - 11:33am
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InfophileIt had great RPGs because MS wanted to use them to break into Japan. (Which had the side-effect of screwing NA PS3 owners out of Tales of Vesperia. No, I'm not bitter, why do you ask?)04/23/2014 - 10:52am
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