Report: Xbox 360 Failure Rate Pegged at 54%

August 17, 2009 -

When more than half of what you're manufacturing fails, that's not a good way to win friends and influence customers.

But that appears to be the case with Microsoft's Xbox 360. A survey of 5,000 Game Informer readers indicates that the Xbox 360 dies at a 54.2% rate, compared to 10.6% for the PlayStation 3 and 6.8% for the Wii.

Game Informer also rated MS poorly on customer service, with turnarounds on repairs taking several weeks longer than for Sony and Nintendo.

GP: While those numbers may seem shocking, I actually find them surprisingly low. I've had three Xbox 360s go on me; two were Red Rings failures and the third was the very common disc-read failure. So, my failure rate is... 100%.

Via: The Consumerist


Comments

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm still on my first (but that has had to be repaired thanks to the red ring of death). I found that it appears to be disc reading that causes the 360 to overheat and installing games to the hard drive seems to prevent this (not ideal and had to buy a new expensive official Microsoft Xbox hard drive for this). A poorly designed console.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm rather fortunate, in that only one of my three 360s died.

Knowing my luck, the remaining survivors will choke and die horrible console deaths within a week of my writing this.

I initially thought the official failure rate was somewhere around 30%, but considering that every single person i know who owns a 360 has had at least ONE die on them, I always imagined the number to be much MUCH higher. 

Re: Report: Xbox 360 Failure Rate Pegged at 54%

very different from my experience, i've only had my first die, and i had a replacement in about 9 days. quite satisfied with the online return and repair service.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

My brother is on his 2nd 360(first one bit the dust in late April with an E-74 failure).

^^Edited since I couldn't remember the exact failure until Austin Lewis posted it.

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Re: Report: Xbox 360 Failure Rate Pegged at 54%

My 3rd 360 just died this weekend.  The thing has been running in a well-ventillated area in my dry & cool basement.  Seemingly ideal conditions, and yet it still died.  Oddly, 3 other 360 owners I work with had theirs die within the last 2 weeks...

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm getting a Ps3 in October anyways. I got the RROD once and got my 360 back the following week. Meh.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm on my 5th or 4th 360. Not suprised its that high. :P

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm surprised you keep buying 360's.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I have done some research on the 360 fail rate more, and more than zippy skimming and ass'uuming mind you.

Heres a few interesting links I have found 

This one alludes to it being 16% on current units 

http://www.1up.com/do/newsStory?cId=3166259 

And this one is one of the best, even if he is hocvking a book, truth is always stranger than fiction. 

http://games.venturebeat.com/2008/09/05/xbox-360-defects-an-inside-histo...

======= 

From all the digging I have read it seems the 360 total fail rate is around the 60% margin for its all time high now that includes production line issues. 

Now frankly I think the real number is still around a 4 in 10 ratio or 25-40% ratio you simply have to many refrubs and older units in play and thats going to to affect the numbers some but no more than double possible fail rate of 10-20%. 

TL DR 

New units have a fail ate of around 10-20% 

Older units have a fail rate of 20-40% 

Total fail rate around 30-50%, all time high 60%.

MS was sloppy and poorly built and revised the 360 if they did it right the first time they probably would have made more than Nin and the WII...... 


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Re: Report: Xbox 360 Failure Rate Pegged at 54%

Please don't let mien becoem a statistic :(

Re: Report: Xbox 360 Failure Rate Pegged at 54%

Oh goody. Expect a detailed debunking of this survey by Xbox defenders in 5, 4, 3...

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Re: Report: Xbox 360 Failure Rate Pegged at 54%

Well, I won't be giving a detailed debunking, but I will say that my failure rate has been 0% thus far.

I got my 360 around July of '06 when they released Chromehounds, which was before the Falcon motherboard revision IIRC (meaning it was essentially the same specs as the launch units).  Other than the occasional disc read error, which I don't have a problem with anymore thanks to saving games to the hard drive, I've never had any issues with the unit and it's never been sent into repair.

That's the problem with statistics though, is that they're just averages.  They should be taken with a grain of salt, especially when they're coming from a self-reporting survey (where people who have had failures would probably be more likely to respond, because they're more emotionally invested in the poll).  Sure, someone like GP had a 100% failure rate, but then there are a lot of people like me that have had their 360 for 3-4 years and never had a single problem with it.

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