Report: Xbox 360 Failure Rate Pegged at 54%

August 17, 2009 -

When more than half of what you're manufacturing fails, that's not a good way to win friends and influence customers.

But that appears to be the case with Microsoft's Xbox 360. A survey of 5,000 Game Informer readers indicates that the Xbox 360 dies at a 54.2% rate, compared to 10.6% for the PlayStation 3 and 6.8% for the Wii.

Game Informer also rated MS poorly on customer service, with turnarounds on repairs taking several weeks longer than for Sony and Nintendo.

GP: While those numbers may seem shocking, I actually find them surprisingly low. I've had three Xbox 360s go on me; two were Red Rings failures and the third was the very common disc-read failure. So, my failure rate is... 100%.

Via: The Consumerist


Comments

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm still on my first (but that has had to be repaired thanks to the red ring of death). I found that it appears to be disc reading that causes the 360 to overheat and installing games to the hard drive seems to prevent this (not ideal and had to buy a new expensive official Microsoft Xbox hard drive for this). A poorly designed console.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm rather fortunate, in that only one of my three 360s died.

Knowing my luck, the remaining survivors will choke and die horrible console deaths within a week of my writing this.

I initially thought the official failure rate was somewhere around 30%, but considering that every single person i know who owns a 360 has had at least ONE die on them, I always imagined the number to be much MUCH higher. 

Re: Report: Xbox 360 Failure Rate Pegged at 54%

very different from my experience, i've only had my first die, and i had a replacement in about 9 days. quite satisfied with the online return and repair service.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

My brother is on his 2nd 360(first one bit the dust in late April with an E-74 failure).

^^Edited since I couldn't remember the exact failure until Austin Lewis posted it.

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Re: Report: Xbox 360 Failure Rate Pegged at 54%

My 3rd 360 just died this weekend.  The thing has been running in a well-ventillated area in my dry & cool basement.  Seemingly ideal conditions, and yet it still died.  Oddly, 3 other 360 owners I work with had theirs die within the last 2 weeks...

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm getting a Ps3 in October anyways. I got the RROD once and got my 360 back the following week. Meh.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm on my 5th or 4th 360. Not suprised its that high. :P

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm surprised you keep buying 360's.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I have done some research on the 360 fail rate more, and more than zippy skimming and ass'uuming mind you.

Heres a few interesting links I have found 

This one alludes to it being 16% on current units 

http://www.1up.com/do/newsStory?cId=3166259 

And this one is one of the best, even if he is hocvking a book, truth is always stranger than fiction. 

http://games.venturebeat.com/2008/09/05/xbox-360-defects-an-inside-histo...

======= 

From all the digging I have read it seems the 360 total fail rate is around the 60% margin for its all time high now that includes production line issues. 

Now frankly I think the real number is still around a 4 in 10 ratio or 25-40% ratio you simply have to many refrubs and older units in play and thats going to to affect the numbers some but no more than double possible fail rate of 10-20%. 

TL DR 

New units have a fail ate of around 10-20% 

Older units have a fail rate of 20-40% 

Total fail rate around 30-50%, all time high 60%.

MS was sloppy and poorly built and revised the 360 if they did it right the first time they probably would have made more than Nin and the WII...... 


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Re: Report: Xbox 360 Failure Rate Pegged at 54%

Please don't let mien becoem a statistic :(

Re: Report: Xbox 360 Failure Rate Pegged at 54%

Oh goody. Expect a detailed debunking of this survey by Xbox defenders in 5, 4, 3...

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Re: Report: Xbox 360 Failure Rate Pegged at 54%

Well, I won't be giving a detailed debunking, but I will say that my failure rate has been 0% thus far.

I got my 360 around July of '06 when they released Chromehounds, which was before the Falcon motherboard revision IIRC (meaning it was essentially the same specs as the launch units).  Other than the occasional disc read error, which I don't have a problem with anymore thanks to saving games to the hard drive, I've never had any issues with the unit and it's never been sent into repair.

That's the problem with statistics though, is that they're just averages.  They should be taken with a grain of salt, especially when they're coming from a self-reporting survey (where people who have had failures would probably be more likely to respond, because they're more emotionally invested in the poll).  Sure, someone like GP had a 100% failure rate, but then there are a lot of people like me that have had their 360 for 3-4 years and never had a single problem with it.

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DocMelonheadIron Patriot, I have no proof, I got no evidence, hell the main reason I said that is because I hate your aggressiveness.08/03/2015 - 10:37pm
IronPatriotbenohawk, why do you believe TotalLyingBiscuit when he says he cares about ethics? If he cared about ethics, why did he LIE so much about Gamergate victims like Sarkeesian? How is his lying ETHICAL?08/03/2015 - 10:22pm
IronPatriotDocMelon, prove your claim that TotalLyingBiscuit did not make up the anti-Sarkeesian lies he told to proven harassers in Gamergate. Prove it.08/03/2015 - 10:19pm
DocMelonheadOnce you watch this in full, then you realize why Gamergate is a thing.08/03/2015 - 10:10pm
DocMelonheadSo once again, I invite you to watch this video to see what I mean: https://www.youtube.com/watch?v=6y8XgGhXkTQ&list=PLJA_jUddXvY62dhVThbeegLPpvQlR4CjF08/03/2015 - 10:09pm
benohawkThe simplest way is to look at what he's said in total, as mentioned before, he's come out against harassment, and that his past behavior suggests that he's very much in it for Ethics and not to try and drive women out of the industry08/03/2015 - 10:03pm
DocMelonheadBecause that is the exact same nutpicking that made GamerGate infamous in the first place.08/03/2015 - 10:02pm
DocMelonheadAnd even if they didn't spread misinformation on Feminist, there's someone out there that does. So with that in mind, it's best to educate people on feminism and critical thinking instead on relying on blog posts and storify on such things.08/03/2015 - 10:01pm
DocMelonheadHell, the same could be said about MundaneMatt, ThunderFoot, or IA/MM/Jim: they're all Angry Jack because of fucking denial. I get that you Despise them for what they did to Anita Sarkeesian, but Calling them demons isn't going to solve anything.08/03/2015 - 9:58pm
DocMelonheadTotal Biscuit is more like Angry Jack than a complete bigot. What he did is bad, but he's beyond someone that constantly harass others.08/03/2015 - 9:55pm
DocMelonheadA moron, not a bigot, a moron in regards to women studies. That is why he brought on to the whole SJW BS; haven't you watch the entire Angry Jack series yet?08/03/2015 - 9:53pm
IronPatriotIf you can't prove that TotalLYINGSACKOFbiscuit was only parroting lies against victims of Gamergate harassment, then what do you think of him?08/03/2015 - 9:46pm
IronPatriotSo prove that TotalLYINGSACKOFbiscuit was not also making up lies, since you stated that as a fact.08/03/2015 - 9:45pm
IronPatriotIt's would only be bad if TotalLYINGSACKOFBiscuit was making up lies?08/03/2015 - 9:44pm
DocMelonheadAlso yes, because he DIDN'T make them up: in fact, that more or less make him a moron that fell for their guise than a bigot that actively harass minorities online.08/03/2015 - 9:43pm
IronPatriotSo it's better to 'parrot" lies about victims of harassment?08/03/2015 - 9:43pm
DocMelonheadIP: 4chan no longer support GamerGate, they outright banned it. Besides, Total Biscuit parroted said lies, not making them up.08/03/2015 - 9:40pm
IronPatriotSo supporting a 4chan cult of harrassment by spreading LIES about thier victims makes him a "good" person? LOL08/03/2015 - 9:36pm
IronPatriotLOL! DocMelon admits that TotalLYINGBiscuit , "spread misinformation about the victims of Gamergate Harassment: And that's bad. But It's not worth calling him out as a horrible person because of those lies that he helps spread." LOL!08/03/2015 - 9:35pm
MattsworknameFrom rares golden days they come, thse clasics of old. Plus, the battletoads arcade game08/03/2015 - 8:30pm
 

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