Report: Xbox 360 Failure Rate Pegged at 54%

August 17, 2009 -

When more than half of what you're manufacturing fails, that's not a good way to win friends and influence customers.

But that appears to be the case with Microsoft's Xbox 360. A survey of 5,000 Game Informer readers indicates that the Xbox 360 dies at a 54.2% rate, compared to 10.6% for the PlayStation 3 and 6.8% for the Wii.

Game Informer also rated MS poorly on customer service, with turnarounds on repairs taking several weeks longer than for Sony and Nintendo.

GP: While those numbers may seem shocking, I actually find them surprisingly low. I've had three Xbox 360s go on me; two were Red Rings failures and the third was the very common disc-read failure. So, my failure rate is... 100%.

Via: The Consumerist


Comments

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm still on my first (but that has had to be repaired thanks to the red ring of death). I found that it appears to be disc reading that causes the 360 to overheat and installing games to the hard drive seems to prevent this (not ideal and had to buy a new expensive official Microsoft Xbox hard drive for this). A poorly designed console.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm rather fortunate, in that only one of my three 360s died.

Knowing my luck, the remaining survivors will choke and die horrible console deaths within a week of my writing this.

I initially thought the official failure rate was somewhere around 30%, but considering that every single person i know who owns a 360 has had at least ONE die on them, I always imagined the number to be much MUCH higher. 

Re: Report: Xbox 360 Failure Rate Pegged at 54%

very different from my experience, i've only had my first die, and i had a replacement in about 9 days. quite satisfied with the online return and repair service.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

My brother is on his 2nd 360(first one bit the dust in late April with an E-74 failure).

^^Edited since I couldn't remember the exact failure until Austin Lewis posted it.

Geaux Saints, Geaux Tigers, Geaux Hornets, Jack Thompson can geaux chase a chupacabra.

Geaux Saints, Geaux Tigers, Geaux Pelicans. Solidarity for the Saints = No retreat, no surrender. 2013 = Saints' revenge on the NFL. Even through the darkest days, this fire burns always.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

My 3rd 360 just died this weekend.  The thing has been running in a well-ventillated area in my dry & cool basement.  Seemingly ideal conditions, and yet it still died.  Oddly, 3 other 360 owners I work with had theirs die within the last 2 weeks...

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm getting a Ps3 in October anyways. I got the RROD once and got my 360 back the following week. Meh.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm on my 5th or 4th 360. Not suprised its that high. :P

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm surprised you keep buying 360's.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I have done some research on the 360 fail rate more, and more than zippy skimming and ass'uuming mind you.

Heres a few interesting links I have found 

This one alludes to it being 16% on current units 

http://www.1up.com/do/newsStory?cId=3166259 

And this one is one of the best, even if he is hocvking a book, truth is always stranger than fiction. 

http://games.venturebeat.com/2008/09/05/xbox-360-defects-an-inside-histo...

======= 

From all the digging I have read it seems the 360 total fail rate is around the 60% margin for its all time high now that includes production line issues. 

Now frankly I think the real number is still around a 4 in 10 ratio or 25-40% ratio you simply have to many refrubs and older units in play and thats going to to affect the numbers some but no more than double possible fail rate of 10-20%. 

TL DR 

New units have a fail ate of around 10-20% 

Older units have a fail rate of 20-40% 

Total fail rate around 30-50%, all time high 60%.

MS was sloppy and poorly built and revised the 360 if they did it right the first time they probably would have made more than Nin and the WII...... 


Until lobbying is a hanging offense I choose anarchy! Stop supporting big media and furthering the criminalization of consumers!! http://zippydsmlee.wordpress.com/


Copyright infringement is nothing more than civil disobedience to a bad set of laws. Let's renegotiate them.

---

http://zippydsm.deviantart.com/

Re: Report: Xbox 360 Failure Rate Pegged at 54%

Please don't let mien becoem a statistic :(

Re: Report: Xbox 360 Failure Rate Pegged at 54%

Oh goody. Expect a detailed debunking of this survey by Xbox defenders in 5, 4, 3...

---You are likely to be eaten by a Grue.

---You are likely to be eaten by a Grue.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

Well, I won't be giving a detailed debunking, but I will say that my failure rate has been 0% thus far.

I got my 360 around July of '06 when they released Chromehounds, which was before the Falcon motherboard revision IIRC (meaning it was essentially the same specs as the launch units).  Other than the occasional disc read error, which I don't have a problem with anymore thanks to saving games to the hard drive, I've never had any issues with the unit and it's never been sent into repair.

That's the problem with statistics though, is that they're just averages.  They should be taken with a grain of salt, especially when they're coming from a self-reporting survey (where people who have had failures would probably be more likely to respond, because they're more emotionally invested in the poll).  Sure, someone like GP had a 100% failure rate, but then there are a lot of people like me that have had their 360 for 3-4 years and never had a single problem with it.

--- "Life's short and hard, like a body building elf." -- The Bloodhound Gang

--- "Life's short and hard, like a body building elf." -- The Bloodhound Gang
 
Forgot your password?
Username :
Password :

Poll

Will an M rating hurt Batman: Arkham Knight's sales?:

Shout box

You're not permitted to post shouts.
prh99The government probably doesn't need an app, but I was think more along the lines of a company that was going to sell the collected info. “If you're not paying for the product, you are the product” sometimes even if you pay.02/28/2015 - 1:50pm
E. Zachary KnightWhat better way for the government to keep track of you than to get you to install an app that lets you insult the government.02/28/2015 - 11:03am
prh99No, but I looked it up and it's basically spyware. Their privacy policy says their apps tracks among other things your location and browsing habits via cookies.02/28/2015 - 8:20am
Ryan RardinHas anyone here heard of an app called iCitizen? It's basically Yelp for politicians.02/28/2015 - 5:16am
Andrew EisenAh, not linked in the way you (and everyone else) want and expect. That's true.02/27/2015 - 10:06pm
Matthew Wilsonthey are not linked in a way that tracks purchases though. the fact that they have to send a code for the other system shows that they are not linked in the way it counts.02/27/2015 - 9:39pm
Andrew EisenAccounts are already linked. Have been for quite a while. Also, Mario vs. Donkey Kong was announced as a cross-buy title during last January's Nintendo Direct.02/27/2015 - 9:25pm
Matthew Wilsonhttp://www.vg247.com/20…/…/27/olli-olli-3ds-wii-u-cross-buy/ I wounder if this is a sign that Nintendo may finally link accounts across the 3ds/wiiu in the near future.02/27/2015 - 9:18pm
prh99http://www.romanoriginals.co.uk/invt/70931?colour=Blue The dress does comes in white and blue but both have black lace and a sheer back top, I don't see gold or brown. 02/27/2015 - 8:54pm
ZippyDSMleeDungeons was a so bad so good game to me so I been keeping up with its sequel which will more of a Dungeon Keeper clone. As for pre order out of 7 preorders I was not burnt by 2... Add my contempt of most of modern game design.Ya I have all kinds of hurt.02/27/2015 - 8:40pm
MechaTama31I don't even want to know...02/27/2015 - 8:22pm
ZippyDSMleeFun? I can do fun…. I think LOL. Dungeons 2 is on preorder but not via steam... >> Hell I am breaking all kinds of personal butthurt rules to even THINK about pre order...02/27/2015 - 8:12pm
E. Zachary KnightHad some fun discussions about that dumb dress on Facebook. I opened the original picture in GIMP and sampled the colors and determined them to be Blue and Gold. People still say I am wrong.02/27/2015 - 7:41pm
ConsterTime for something completely different: #teamwhiteandgoldllama!02/27/2015 - 7:27pm
ZippyDSMleeAndrew Eisen: I'll try. ^^02/27/2015 - 5:40pm
ZippyDSMlee james_fudge: That’s what I been doing damnit!! *bites your leg*. LOL All but a couple posts have been written in word 2010. This has had my full attention so I’ve been able to keep some consistency up today which is nice a shame it’s still gibberish ><02/27/2015 - 5:38pm
Andrew EisenLike I said, if you want to have a discussion or get a question answered, I'm more than happy to oblige. All I ask in return is you have enough respect for everyone else to take the time to compose a readable post.02/27/2015 - 5:35pm
ZippyDSMleeI suppose it would be poor of me to say this but thank you for taking the time to reply to my questions, it does help me every now and then to discuss things and update or refine my opinion on stuff.. I do miss the forums here….02/27/2015 - 5:31pm
james_fudgeYou could run it through Word :) It's not that hard.02/27/2015 - 5:30pm
ZippyDSMleeSomething’s I can be clearer on more simple constructs making me better understood. Stack my weaknesses with complex constructs and my bad sense of humor and ya it’s a mess.. Consistent clarity is a pain in the butt for me.02/27/2015 - 5:22pm
 

Be Heard - Contact Your Politician