Report: Xbox 360 Failure Rate Pegged at 54%

August 17, 2009 -

When more than half of what you're manufacturing fails, that's not a good way to win friends and influence customers.

But that appears to be the case with Microsoft's Xbox 360. A survey of 5,000 Game Informer readers indicates that the Xbox 360 dies at a 54.2% rate, compared to 10.6% for the PlayStation 3 and 6.8% for the Wii.

Game Informer also rated MS poorly on customer service, with turnarounds on repairs taking several weeks longer than for Sony and Nintendo.

GP: While those numbers may seem shocking, I actually find them surprisingly low. I've had three Xbox 360s go on me; two were Red Rings failures and the third was the very common disc-read failure. So, my failure rate is... 100%.

Via: The Consumerist


Comments

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm still on my first (but that has had to be repaired thanks to the red ring of death). I found that it appears to be disc reading that causes the 360 to overheat and installing games to the hard drive seems to prevent this (not ideal and had to buy a new expensive official Microsoft Xbox hard drive for this). A poorly designed console.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm rather fortunate, in that only one of my three 360s died.

Knowing my luck, the remaining survivors will choke and die horrible console deaths within a week of my writing this.

I initially thought the official failure rate was somewhere around 30%, but considering that every single person i know who owns a 360 has had at least ONE die on them, I always imagined the number to be much MUCH higher. 

Re: Report: Xbox 360 Failure Rate Pegged at 54%

very different from my experience, i've only had my first die, and i had a replacement in about 9 days. quite satisfied with the online return and repair service.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

My brother is on his 2nd 360(first one bit the dust in late April with an E-74 failure).

^^Edited since I couldn't remember the exact failure until Austin Lewis posted it.

Geaux Saints, Geaux Tigers, Geaux Hornets, Jack Thompson can geaux chase a chupacabra.

Geaux Saints, Geaux Tigers, Geaux Pelicans. Even through the darkest days, this fire burns always.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

My 3rd 360 just died this weekend.  The thing has been running in a well-ventillated area in my dry & cool basement.  Seemingly ideal conditions, and yet it still died.  Oddly, 3 other 360 owners I work with had theirs die within the last 2 weeks...

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm getting a Ps3 in October anyways. I got the RROD once and got my 360 back the following week. Meh.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm on my 5th or 4th 360. Not suprised its that high. :P

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I'm surprised you keep buying 360's.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

I have done some research on the 360 fail rate more, and more than zippy skimming and ass'uuming mind you.

Heres a few interesting links I have found 

This one alludes to it being 16% on current units 

http://www.1up.com/do/newsStory?cId=3166259 

And this one is one of the best, even if he is hocvking a book, truth is always stranger than fiction. 

http://games.venturebeat.com/2008/09/05/xbox-360-defects-an-inside-histo...

======= 

From all the digging I have read it seems the 360 total fail rate is around the 60% margin for its all time high now that includes production line issues. 

Now frankly I think the real number is still around a 4 in 10 ratio or 25-40% ratio you simply have to many refrubs and older units in play and thats going to to affect the numbers some but no more than double possible fail rate of 10-20%. 

TL DR 

New units have a fail ate of around 10-20% 

Older units have a fail rate of 20-40% 

Total fail rate around 30-50%, all time high 60%.

MS was sloppy and poorly built and revised the 360 if they did it right the first time they probably would have made more than Nin and the WII...... 


Until lobbying is a hanging offense I choose anarchy! Stop supporting big media and furthering the criminalization of consumers!! http://zippydsmlee.wordpress.com/


Copyright infringement is nothing more than civil disobedience to a bad set of laws. Let's renegotiate them.

---

Patreon

Deviantart

Re: Report: Xbox 360 Failure Rate Pegged at 54%

Please don't let mien becoem a statistic :(

Re: Report: Xbox 360 Failure Rate Pegged at 54%

Oh goody. Expect a detailed debunking of this survey by Xbox defenders in 5, 4, 3...

---You are likely to be eaten by a Grue.

---You are likely to be eaten by a Grue.

Re: Report: Xbox 360 Failure Rate Pegged at 54%

Well, I won't be giving a detailed debunking, but I will say that my failure rate has been 0% thus far.

I got my 360 around July of '06 when they released Chromehounds, which was before the Falcon motherboard revision IIRC (meaning it was essentially the same specs as the launch units).  Other than the occasional disc read error, which I don't have a problem with anymore thanks to saving games to the hard drive, I've never had any issues with the unit and it's never been sent into repair.

That's the problem with statistics though, is that they're just averages.  They should be taken with a grain of salt, especially when they're coming from a self-reporting survey (where people who have had failures would probably be more likely to respond, because they're more emotionally invested in the poll).  Sure, someone like GP had a 100% failure rate, but then there are a lot of people like me that have had their 360 for 3-4 years and never had a single problem with it.

--- "Life's short and hard, like a body building elf." -- The Bloodhound Gang

--- "Life's short and hard, like a body building elf." -- The Bloodhound Gang
 
Forgot your password?
Username :
Password :

Shout box

You're not permitted to post shouts.
black mantaVox Day has openly stated his support of GG many times. And both they and the Sad Puppies essentially want the same things (i.e. purging video games/science fiction of SJWs whom they believe are threatening the genre.)06/30/2015 - 12:08am
Goth_SkunkHowever, The notion that GamerGate and Sad Puppies are the same perpetrators is preposterous.06/29/2015 - 11:24pm
Goth_SkunkIdeologically. Additionally, libertarians can be both left and right leaning, and as Allum Bokhari has shown, people supporting GamerGate overwhelmingly tend to lean left-of-center politically.06/29/2015 - 11:18pm
black mantaAlso, the quote from Vox Day there (as well as an advertisement for his books) just tells me all I need to know. And that GG and the Sad Puppies are connected.06/29/2015 - 10:49pm
black mantaIt is still a fringe group. If it is Libertarian (and i can see its Libertarian appeal) it leans more to the right side of it.06/29/2015 - 10:48pm
Goth_Skunk"GamerGate Came To Life When It Was Declared Dead" - http://ow.ly/OXOm806/29/2015 - 9:10pm
Goth_SkunkAnd, like the microtransactions in Mass Effect 3 and Dragon Age: Inquisition, completely optional and voluntary. http://ow.ly/OXIRH06/29/2015 - 8:12pm
PHX Corphttp://www.gamespot.com/articles/halo-5-guardians-dev-clarifies-how-microtransactio/1100-6428510/ Apparently 343's Smoking Something, They tried to Clarify the microtransactions side of multiplayer unaware that Microtransactions in $60 Games=BAD06/29/2015 - 7:54pm
MattsworknameGoth, add vox, polygon, and most print media to that list for me. Also, add msnbc to that list, as long as they have people like shults, matthews, sharpton, hayes and so forth, will not watch06/29/2015 - 7:33pm
Goth_SkunkThat's fair, I treat every article from 'The Mary Sue' in the exact same manner. As well as Polygon, Kotaku, and Gamasutra, to name a few others.06/29/2015 - 7:17pm
Infophile"www.breitbart.com..." and I'm done reading. Got better things to do with my life.06/29/2015 - 5:40pm
Goth_SkunkHarping On: The Hypocrisy And Lies of Twitter's Most Notorious 'Anti-Abuse' Activist, part 1 of 3: http://ow.ly/OXsfP06/29/2015 - 5:12pm
ZippyDSMleeGot another weapon finished up ^^ http://zippydsmlee.tumblr.com/post/122614396265/zippylabs-rushhour-automatic-poison-dart-gun06/29/2015 - 4:37pm
ZippyDSMleeI wish they would revive Shining Force as a decent Warcraft clone with TB option...06/29/2015 - 4:15pm
ZippyDSMleeFrom my genisis days the only other TBS I enjoyed was Sorcerers Kingdom and Warsong The only down side to Shining Force as a seriers they took out towns on the Sega CD ports and later games....06/29/2015 - 4:13pm
ZippyDSMleeE. Zachary Knight: Shining Force is awesome the aera damage done by mages,ect really make it shine. I miss that in ZOE:Fist of mars where there is no aera damage but you have a neat real time targeting system.06/29/2015 - 4:11pm
Goth_SkunkShaved my head for the first of many times in my life today. I refuse to bear a receding hairline: It's all-or-nothing for me with regards to my hair loss.06/29/2015 - 3:52pm
james_fudgeEZK: great game06/29/2015 - 2:51pm
E. Zachary KnightBack to my initial question, I started playing Shining Force 1. So far a pretty cool tactical RPG. I am looking forward to playing more.06/29/2015 - 1:27pm
PHX Corphttps://www.youtube.com/watch?v=H_euReGOTGk Arkham Shite (The Jimquisition)06/29/2015 - 11:55am
 

Be Heard - Contact Your Politician