A survey commissioned by CNET UK asked gamers to weigh in on the failure rate of the current generation of game consoles.
Perhaps unsurprisingly Microsoft’s Xbox 360 came in first (last?), with 60% of the respondents indicating that their 360 had failed at some point. Sony’s PlayStation 3 broke for 16% of those who took part in the poll, while the Wii stopped working for just 6%.
Even worse news for Microsoft, of those who did report their 360 breaking, 32% said the console broke twice and 19% claimed it stopped working three or more time. One unfortunate respondent indicated that their 360 failed six times.
The 360 failure rate fell to 34 percent for respondents who had purchased a console since January 2008.
Of those with broken 360s, 72% percent returned their machine to Microsoft for fixing, while 15% chose to toss the 360 or try to fix it themselves.
All in all, 1,128 people took the poll, with 591 owning a Wii, 562 owning an Xbox 360 and 473 possessing a PS3.
CNET notes that the poll has its faults—those surveyed do not constitute a random sample—but adds that since console makers do not release such information, this is about the best we can go on.
GP: What about you, how are your consoles holding up? My launch 360 red ringed once (under warranty) and my original PS3’s Blu-Ray drive failed once (also under warranty) but the Wii keeps on ticking, although it hasn’t been plugged in since February.
Comments
Repeat after me kids: "60% of respondants does not equal 60% of units"
Especially when we are talking about 60% just under 1200 out of how many millions of installed XBox 360s?
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I LIKE the fence. I get 2 groups to laugh at then.
Yes, you can get cooling devices that really don't work all that great. Also if you do have it on your system, Microsoft claims it voids your warranty.
Better to attempt to be safe or let the system RROD and hope it does it within the warranty.
My Wii's still plugged in, still gets used, and hasn't failed me yet.
Andrew Eisen
Incoming fanboys...RUN FOR COVER!!!
It's no secret that the Xbox 360 was and probably still is shoddily built. The main thing I wonder is why there have been no boycotts or consumer revolts over it. Why can't the people who protested Left 4 Dead 2 find more worthwhile targets like this?
Also, this sordid history of the Xbox 360 creates a good case for allowing multiple companies to manufacture popular consoles, just like how multiple companies manufacture DVD and mp3 players. I'm very interested in buying a 360 myself, so long as it's not made by Microsoft.
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"They were retarded hairless pink bunnies, all of them. Except Shigeru Myamoto and... well, the good ones were just too /rare/ to be worth bothering about." - Mason Hornblower on the extinction of the human race
The modern consumer is made of sheeple.....
edit
Also why not let other manufactures build the hardware and pay a licenses to the console makers this way you can have better compatibility as a hardware vendor has greater license to tweak the hardware IE we could have some 360s with a real Xbox mode... or even a single unit that can play 360/PS3 and WII software....
Until lobbying is a hanging offense I choose anarchy! Stop supporting big media and furthering the criminalization of consumers!! http://zippydsmlee.wordpress.com/
Here in Brazil (THE piracy heaven), we had no piracy some years ago.
When we had no piracy, maybe by coencidence, existed licensed consoles (Gradiente manufactured Nintendo stuff, and TecToy still manufactures Sega stuff... Yes, you can still buy a Master System or MegaDrive here, too bad they gave up on Saturn and Dreamcast :( )
The licensed consoles often were cheaper than the original, sometimes worked better, and were easier to find, it was easy to see how the industry trived here.
Now if you are a gamer you have to smuggle the consoles and games here (since smuggling is really risky, smuggle only the console and pirate the games, it is less risky).
criadordejogos.wordpress.com
>The main thing I wonder is why there have been no boycotts or consumer revolts over it.
Because after a slightly shaky start, Microsoft have been highly proactive about if not solving the problem, making up for it- extending warranties, turning repairs round fairly sharpish, redesigning the architecture.
While there's bound to be a noisy minority for whom it's not worked out, MS have simply been customer servicing the problem away very well- I know I had few problems when mine packed in.
/b
They were proactive in giving better warrenty and covering the main failure....but thats it they have done little else to make it better...
Until lobbying is a hanging offense I choose anarchy! Stop supporting big media and furthering the criminalization of consumers!! http://zippydsmlee.wordpress.com/
Even so, according to them my brother-in-law's 360 is out of its 3-year extended coverage for the RROD, but they're still fixing it free of charge. Or so it seems, since they're mailing the shipping label to him and never asked for any credit card info and listed the repair cost as $0.00 on the RROD repair section of their website when I set everything up for him.
I say its out of warranty according to them because they're going by the manufacture date of March '06, and not the purchase date of November '07, at which point it was new and was part of the holiday bundle with Forza 2 and Marvel Ultimate Alliance. I should know, I'm the one that bought it. But since he doesn't have broadband, and never registered the console until it RROD'ed on him last week, they went by the manufacturing date. The fact that they seem to be fixing it for free after they say that its outside even the extended warranty makes me hate Microsoft slightly less.
Also, they have worked on fixing the problem. They've redesigned the motherboard multiple times in attempts to reduce heat, as well as redesigning the heatsinks. When the Elite was released, it was the first to use both the redesigned motherboard and heatsink, and it has a much lower failure rate than the earlier models. Now, all new 360's are using that combination of parts. The underlying problem, though, isn't completely in the design of the system but also in the parts used. Specifically the solder. Because of the EU effectively banning the use of lead-based solder shortly after the 360 launched in late 2006, Microsoft had to switch to a silver-based solder and decided to do so at all of their manufacturing plants instead of just the EU based ones in order to be able to shift supply between regions without running afoul of the law. But silver solder is much less flexible than lead, which leads to the cracking and severing of connections as the board heats and expands, then cools and shrinks back. That's why the earliest launch models have a lower occurence of failure than the ones made after, I believe, April of 07. But that's not to say that the original design didn't have abyssmal heat management, because it did. Which is exactly why the originals with lead solder still manage to RROD too, just like my brother-in-law's did. It just takes them longer to do it because their connections can stand more heat/cool cycles than the silver-based ones can.
I have all three systems and only the 360 has bricked on me (and has done so 3 times, going on 4 if it keeps up it's odd behavior).
Of course, my Wii gets next to no play time (sadly nothing since launch was warrented playing the damn thing), my PS3 is a sporadic pleasure.
If it was an even number for all platforms like 1000 360s,1000 PS3s, and a 1000 wiis This poll MIGHT have some legs but because it's uneven I'm going to have to say that this poll is null and void. I red ringed once by the way.
I'd say it's rather accurate. A previous poll pegged the figure at over 50% as well.
And I just had a friend say on FB the other day that he just got his 3rd RRoD. One of the responses he received wass from somebody else who said they've had 7 failures among 3 XBox 360's.
Regardless of the actual percentage, the failure rate of the XBox 360 is nothing short of colossal, as no other console has even approached this kind of failure rate.
The actual numbers do not matter so much as they are presented in the form of a percentage... I mean say you had 1000 360's and 800 PS3's... according to this it would mean that 600 of the 360's failed, while only 128 of PS3's failed... this would be misleading if they gave you these numbers, but by listing it as a percentage, we know that in theory this means that 160 out of 1000 PS3's fail; thus giving us a direct 1 to 1 comparision to 360... The difference in the numbers may have some influence over the margin of error if the difference is big enough, or if the sample size was too small... But all in all percentage's like this is a fairly accurate way to express results and compare them with other results.
Granted though, polls such as this are still untrustworthy... i mean when it comes down to it, people have to CHOOSE to respond. As far as i can see, those who have had their consoles fail on them are more likely to find these polls and respond to them where as those who have not may not even see these polls, and are more likely to forgo responding...
It's still accurate enough to say that 360's fail alot more than PS3's, and Wii is even less... but the exacter percentage's are just plain wrong... for something like this you need a random sample size and to have them all respond... which is why i trust the sources that claimed a 30% fail rate for the 360; that percentage sounds more accurate (though i don't think that old percentage is still relevant today)
Of the 15 some-odd 360's owned by people i know, i have heard about at least 12 RROD's and personally seen 2. Of the 9 Wii's, no failures, of the 4 PS3s, no failures outside of dropping it out of the car. One of my friends has burned through 6 360s due to constant RROD's and harddrive deaths. 30% is an undershot imo.
In war, truth is the first casualty.
This kind of stuff is gonna vary from person to person... i myself do not know of many you have suffered from RROD or other similar failures. If i just used from what i have personally seen from those i know, the 30% sounds like an exaggeration. 15 people is FAR to small of a sample size for a study like this; you make a percentage based on that and your looking at a pretty big margin of error... there's a reason why studies for things like this use sample sizes that number in the hundreds or thousands.
I believe Kotaku ran a peice a year or two back, near the end of the heavy RROD controversy, that took the average of various polls on 360 failure rates, and managed to get something like a 53% failure rate. At the time, Microsoft was saying they had something like between a 10-15%. In all honesty, I'd say from the many news outlets that covered the story, and the fact that MS extended the warranty for RROD to 3 years, that the 30% failure rate isn't out of the question at all and a 50% could easily be true. To me, extending the warranty by that much is their way of saving face and not issuing a recall due to heavy failure rates, because a recall would have been much more damaging to their reputation and would have caused their market share to become almost non-existant at that point.
At the risk of jinxing myself.. I've been lucky enough to have a 360 from about a year after launch with no failures. It's been slowly slowing down, but I kind of attribute it to it's age, rather than any faulty manufacturing. I mean, it's getting old, for hardware.
I red ringed once, but after checking all the connections it worked fine again. Have nearly had it a year and it's run just as well as out of the box.
The 360 is a fair amount older than the other systems, and compared to the Wii generally gets soooo much more play time. I got my Xbox pretty close to its launch date, and play it a very large amount, and it red-ringed once. Remember folks, when your Xbox red-rings, they don't always send you YOUR Xbox back, they'll send you a "refurbished" one.
I don't see why it's that big of a deal anyways, they'll replace any Xbox, you just have to go without it for a few weeks.
-Optimum est pati quod emendare non possis-It is best to endure what you cannot change-
I don't know where you come from but a product with a failure rate over 50% is a big deal specialy for the company itself.
The XBOX 360 has been a mixed blessing for Microsoft. It turned them into a contender on the gaming market (still a joke in Japan thou) but they have a really big dent when it comes to reliability and not to mention the horrible customer service they have (the repair center is an hour from my city). I had a 360 that I was naive enough to buy at launch. After three RRoDs I gave it the finger and sold it. I got another one but every time I turn it on I am afraid that it will crap out on me. I also have a Wii and a PS3 and both have worked great so far.
Its a big deal becuse they do not cover ALL the hardware isues the 360 has and it has more than a few issues some of whch MS skirts by leaving the consumer with a faulty unit and no repalcement...
Until lobbying is a hanging offense I choose anarchy! Stop supporting big media and furthering the criminalization of consumers!! http://zippydsmlee.wordpress.com/
Not to mention loss of every save file and piece of progress you made over the 1-15 months of ownership? Why is that loss never mentioned?
In war, truth is the first casualty.
It's never mentioned because it's not true. When you get the RROD, you send your unit to the repair center without the hard drive. That way, when you get it back, you reattach your hard drive and all of your saves, etc. are still intact. There's no doubt that the RROD just plain sucks, but I've had it twice and I've never lost a shred of data because of it.
Of course, if your hard drive fails, your data is probably screwed, but that's not what usually causes the RROD.
While I'd be the first to say that the 360 is unreliable (I'm on my fourth) the survey itself
crave.cnet.co.uk/gamesgear/0,39029441,49303819,00.htm
is self selecting, making it worthless.
Bad survey or not ,its right the fail60 dose break down alot and is badly made in comparasion to other stuff!!
Until lobbying is a hanging offense I choose anarchy! Stop supporting big media and furthering the criminalization of consumers!! http://zippydsmlee.wordpress.com/
From the article: "Some 1,128 UK-based console owners responded, of whom 562 owned Xbox 360s, 473 owned PS3s and 591 had Wiis (some owned more than one)."
That suggests to me that the percentages look pretty good for generating a statistical average, especially for the 360 and the PS3, at least from a sampling size perspective. Having an even sample number makes things a bit easier from a math perspective, but it dosen't impact the results. It's entirely possible that the stated percentages would hold true if they sampled 600 Xbox 360 owners.
There may be some sampling selection issues, but without further information on the sampling it's hard to say. The possibility of self selection can exist, but given that about the same number of Xbox owners were polled as Wii owners (with some overlap) it suggests that it might not be so much of an issue. I'd wager more that the overlap is more 360/Wii and PS3/Wii as opposed to 360/PS3.
Best keep your wits about you: The gears of life are always spinning, and ignorance eventually means you'll get caught in them.
I've got a 360, PS3, and Wii. My first 360 Elite red ringed the same day my wife surprised me with it. We replaced it from the vendor, and the second one hasn't had nearly as much trouble. Games have frozen a couple of times, but it's been a recoverable problem. We use the Playstation a comparable amount, but more for watching movies than for playing games (although we do play games on it as well). We haven't had a problem with the PS3 or Wii.
Video system on my 360 died, cost me money to replace since it wasn't a red ring. So far #2 is still ok.
My PS3 sometimes gives me an error/corrupted data when I try to download or install some demos. All I have to do is tell it to download it but it's still really annoying. Other than that no problems. In fact besides the demo downloading the only console I've ever had problems with was my PS2 which takes forever to load a disc. My PS1 still works fine even.
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Debates are like merry go rounds. Two people take their positions then they go through the same points over and over and over again. Then when it's over they have the same positions they started in.
Launch day 360 with no RROD, never got a wii, and my ps3 makes for a good dvd player.
On my home there are 1 XBOX 360, 1 Wii and 4 PS2, 1 PSP and 3 DS.
One of the DS (bought on launch) the upper screen stopped working (the connection between the two screens weaken over time and breaks... all stuff with flips, like DS, cellphones and notebooks will eventually fail that way, even if it take a looong time).
The oldest PS2 is with the laser cannon motor damaged (that PS2 was really abused, it was bought from the shelf directly, that the costumers of the store could test the system, so it was already abused when bought, also it was bought near launch date).
The XBOX 360 is 1 year old and alraedy failed twice (btw: the second time it failed 1 week after returning from the repairs after the first failure, and the owner is the sort of annoying guy that take so much care of his things that once he got mad that we forgot the door of his room open... so I am sure that it was not misuse... specially because his PS2 and Wii still play like new and he is still using his original PS2 controller that look new, while everyone else PS2 controllers are looking ugly or with loose analog...)
If I count all consoles that I know in person (including ones in stores that I visited), I never saw a borked PS3 or Wii, but I more than half of the 360 that I saw failed at least once (some I saw failed in the store... Oo or MS showcase O.O), and the one that the university owns failred more than once, and a co-worker of mine love his 360 (he is a 360 and MS fanboy), but hates the fact that his 360 already failed three times.
So, Sony stuff is really reliable :)
Btw: My cousin has a working NES that never went into repairs, and other cousin of mine own a SNES and a N64 (that never went to repairs too), and I own a bunch of sony stuff (like cameras, and other non-game stuff) and they never failed too. Also I know a few master systems that never got repaired and are still working.
Seriously, if a PS2 can work for 10 years, a NES for... 20(?) why cannot a 360 work for 2?
criadordejogos.wordpress.com
If it hadn't been for the extended warranty for the RROD, I wouldn't have been able to replace my XBox 360 when it went belly up. Nice, smooth return to Microsoft, and quick response.
A quick response with a recertified one. Seriously, the sounds it made scared me. Fortunately, it still worked when I sold it to EB Games to get a few bucks for a trip I had to make earlier this year.
But the first one, which was new, did very well for a long time. Over 2 years. So I felt I got plenty of use out of it before it died.
Nightwng2000
NW2K Software
http://www.facebook.com/nightwing2000
Nightwng2000 is now admin to the group "Parents For Education, Not Legislation" on MySpace as http://groups.myspace.com/pfenl
I've had one RROD and to be honest, if it had just been that, i wouldn't have given a shit. yes bad on microsoft for putting out a bad product in general, but as a personal occurence it was a "eh, shit happens"
The only reason i threw a fit was because it happened the night before i went and picked up RE5 (on release day), and i'm a huge RE fan.
It's like if you had rubbed a ton (weight wise) of crack in front of a junkie, then proceeded to blow it all up.
On the "bright" side i got to stare at teh box art for a week -_-.
I have had 2 360's RROD, both times covered fully under the warranty.
http://www.eliteownage.com/nice
my 360 got a RROD 2 days before the 3 year warranty expired I got it repaired and so far its working fine
I've never owned any non-Nintendo consoles, but the only product failures I've had were the NES (died a year after buying it at a garage sale, never had one of my own when they were new), classic brick Game Boy (a battery exploded, acid leaked, corroded the battery connections) a third-party (go figure) N64 controller, and Pokemon Gold (technically, it still works, but the memory battery is dead (looking forward to the remakes next spring)). I guess I could also list that the battery covers on my original GBA broke a little too easily, and that a Wii Remote strap broke once, when a friend was using it (TV survived).
Everything else works fine, although the colors on my GBC screen have faded a little.
It's ironic this has come up because my PS3 just failed Saturday while I was playing MW2. It won't even start up now and I can't get my game out. Now it's gonna cost me over $150 (plus tax...thank you, non-functioning big government for making a bad day even worse) to get it fixed because it was about a year out of warranty!
I'm having a really bad week so far. Sony really needs to work on their customer service policy, especially for loyal customers that buy their games. I was able to get in touch with people who spoke loud and clear English, so I'll give them that. Of course I'd gladly talk to someone in India so I wouldn't have to pay $150 to get it fixed.
PSN: bracomadar (might take a while to get back to you on a friends request)
Well its pay out 100-300$ when it breaks or pay 50-100 for a exstended warrenty when you get it and re up the warrenty untill you can buy a new unit for under 150$, sure you can rely on thier short trem warrenties and hope it wont break but if its worth over 200$ get the extra warrenty...
Until lobbying is a hanging offense I choose anarchy! Stop supporting big media and furthering the criminalization of consumers!! http://zippydsmlee.wordpress.com/
I own a PS3 and a Wii and neither have broken on me yet. I've got the original 60GB PS3 with BC. THe Wii was a launch console. I don't use the Wii as much (only own about 3 disc games for it including Wii Sports and about 6 download games) and the PS3 I have prob around 15 disc titles and about 4-5 download titles. I've also been using the PS3 with the new Netflix instant stream disc.
I haven't seen a hiccup in either. I refuse to get a 360 until the price either falls lower on a system with a hard drive included (currently to get the minimum hard drive I'm looking at adding $100 so the $199 system might as well be $300) or they fix the failure rate. Everytime I check it's still stalled out at about 50% and this article just keeps me waiting.
my 360elite just RROD and it was made in 2008. my PC gets way more play time anyways.
Release-date Xenon owner here, NO rrod's or other failures.
Guess I'll just have to chalk that one up to good luck and/or user care! :)
:: 5 seconds after hitting Post Comment... ::
FIZZZZZ.... POOF!
:D
Nightwng2000
NW2K Software
http://www.facebook.com/nightwing2000
Nightwng2000 is now admin to the group "Parents For Education, Not Legislation" on MySpace as http://groups.myspace.com/pfenl
I've had my X-box 360 since January. There hasn't been a single problem with the hardware.
Got my 360 in spring of '08. So far no problems (knock on wood). Since many of the reported causes of RRODs have to do with overheating, I keep it in an open area that's well-ventilated. Also I think one of the main reasons why it fails is due to the fact that many people position the 360 on its side as it's seen in promotional photos instead of horizontally like a traditional console, which is how I have it. Either way I'm still kind of afraid to turn it on sometimes out of concern it'll increase the likelihood of RRODing, but at this point if I've had it this long, it probably would have done it already by now.
Only 60%?
Seems it should be higher to me - the one I have is dead too. I might get around to sending it back to M$ - but maybe not. Already replaced it with a PS3. It failed just a bit after we had it for a year.
And that's the last piece of hardware I will buy with the name 'microsoft' on it. Stick to software - at least it's easy to reinstall it.
But my PC gets 95% of my playtime anyway. I guess I just 'left the console' games once I got a PC and haven't really been interested in returning to the Console. I just find the types of games on PC more my style.
I like the keyboard/mouse control, etc..
Had 5 360's
First one Red ringed before Red rings existed and tossed it out because of no warranty.
Second one got the lovely Please insert this disk in a xbox 360 to play error. (Not covered under warranty)
Third Red Ringed and got it replaced
Fourth Red Ringed and is sitting in a white box under my TV.
Fifth system just red ringed and is sitting in the brown box under my TV. (Bought the fifth one because I wanted a newer system because I heard they were better, guess not)
Next to the TV I have a PS3 the 20gb model, and a Wii. None broke. Gave my sister my first Wii and that is still working.
Don't get my started on my brothers Xbox's because those. Ha he is on his 6th one.
I had my 360 since the February after launch and it lasted then entire length of the 3-year RROD warranty, THEN decided to brick on me.
Actually I'm surprised it lasted so long.
I had my 360 RROD on me only once. I must have been the lucky one.
http://www.magicinkgaming.com/
Bought my first 360 back in October 2006. It RRoD'd in February 2008. Sent it in, got it back. Bought an Elite for the upstairs TV in February 2009. My original then RRoD'd again in September 2009 (well, it wasn't the original; it was a refurb that MS sent me back). Sent it in to get it fixed. it was sent back as tampered with because the warranty sticker was missing from the front, behind the faceplate. I may be a lot of things, but damned if I screwed with this thing. Luckily I had bought the 3 year warranty back in '06. I took it to where I bought it (2 days left on the extended warranty) and they took it and fixed it (same one back; the worksheet says they re-did the heatsink or some such). While that one was down for the count, I picked up an Arcade so that i could keep gaming in the basement. When I got the original one back, it got put into storage for a time when either the Elite or the Arcade stop working (knock on wood it doesn't happen). My Wii has been barely used and my PS3 plays BluRays or does Folding@Home.
The worst was when MS sent that 360 back. That was a sickening feeling. And there's nothing I can do to prove my innocence; nor they my guilt. I kinda see their point of view; the warranty sticker isn't there, he did something, bye bye. But then here I am, with a brick basically that i didn't do anything to, and doesn't even match my original serial number (which lead to surprisingly very little drama when I used my extended warranty).
Long story short: One original 360 Pro, RRoD; refurb, RRoD; fixed (not refurbed) under store extended warranty. One 360 Elite and one 360 Arcade, still running fine (knock on wood), Wii no problem, PS3 no problem (but both of those are hardly used).
I bought my first 360, a 20GB Pro, in spring of 2007. I sold it to my sister and bought an Elite a couple months ago when the price dropped. I needed the bigger hard drive. Both of them still run fine, knock on wood.
My Wii is from launch day, and has the flickering dots of death. I'm not paying Nintendo 80 bucks to fix it.
My PS3 is an 80GB from the MGS4 bundle, and has had no problems.
This is just a general comment but I love that a bunch of the people who are saying "I bougha 360 and it's running fine" end their post with "knock on wood" LAWLS
When even the people buying the product are talking about how bad it's failing there is still a huge issue.
I remember reading somewhere that the people that experienced multiple failures with their consoles, only something like 4% said they WOULDN'T get the next MS console.
That is pretty hardcore fanboy behavior. Figure they would at least want to wait and see if it doesn't mess up first.
ALSO, I got a friend who is still in a legal battle with MS for his house being burned down because of the faulty power cord to the original Xbox. So this makes 2 times (for me anyways) that they have dropped the ball on hardware.