Banned MW2 Account Holders on Steam Get Left 4 Dead 2 and an Apology

July 27, 2010 -

If you were one of the many Modern Warfare 2 players on Steam who received an erroneous message that you were using a cheat and were suddenly banned, then you will be happy to hear that you are now entitled to a free copy of Left 4 Dead 2. The erroneously banned accounts, the result of a glitch related to Valve's Punk Buster anti-cheating software, have been made whole again and company president Gabe Newell has sent an apology letter to all of those affected.

In that apology letter, Newell told the 12,000 some-odd banned account holders that it was Valve's mistake and the he was sorry for the frustration it caused players. He went on to explain what happened on Valve's end to cause this error in the first place:

"The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version," he said. "This was caused by a combination of conditions occurring while Steam was updating the disk image of a game."

Newell also clarified that the error wasn't something restricted to Modern Warfare 2, and that Steam is setup in a way that allows Valve to identify and reverse erroneous bans.

In closing he told account holders affected by the bans that - if they didn't already own it - they were entitled to a free copy of Left 4 Dead 2 via Steam. Culpability aside, it was nice of Valve to admit its mistake and offer a small bit of compensation to those that suffered a ban.

Source: Ars Technica

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Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Bit of a correction to your story: PunkBuster is neither written nor owned by Valve. Even Balance is the name of the company behind that bit of coding. What Valve uses (and what, based off my attempts at research, is what got tripped up in MW2) is its own in-house method called VAC, or Valve Anti-Cheat.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Ahhhh DRM, making friends wherever it's implemented.

At least Valve/Steam here acts responsibly. Well done Valve, at least you realize that you have incovienenced your customer and are applying proper restitution in the form of a free Valve game.

Now just imagine if this were Ubisoft? There would be no free game and somehow they would tell you its your own fault. Knowing Ubi there might have even been a rootkit.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

 This was a problem with the anti cheat software, not DRM.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

While I despise most things Ubisoft has done lately, they did, if memory serves, give free copies of Assassin's Creed 2 and AC2 DLC to people who had issues with their misguided always online scheme. Of course, it's like selling you a turd that doesn't work, then giving you polishing equipment as restitution.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

You are correct of course, and you are again right that Ubi thanked you with more DRM of the same ilk in those games they offered. Well spoken.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

This type of PR will probably pay for itself pretty quickly.  The strange thing about customers with a positive view of a service.. they tend to spend money on it and tell others that they had a good experince.

Re: Banned MW2 Account Holders on Steam Get Left 4 Dead 2 ...

Now THAT'S service.

 
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MaskedPixelanteNumber 3: Night Dive was brought to the attention of the public by a massive game recovery, and yet most of their released catalogue consists of games that other people did the hard work of getting re-released.04/17/2014 - 8:46pm
MaskedPixelanteNumber 2: If Humongous Entertainment wanted their stuff on Steam, why didn't they talk to their parent company, which does have a number of games published on Steam?04/17/2014 - 8:45pm
MaskedPixelanteNumber 1: When Night Dive spent the better part of a year teasing the return of true classics, having their big content dump be edutainment is kind of a kick in the stomach.04/17/2014 - 8:44pm
Matthew Wilsonhttp://www.giantbomb.com/articles/jeff-gerstmann-heads-to-new-york-takes-questions/1100-4900/ He talks about the future games press and the games industry. It is worth your time even though it is a bit long, and stay for the QA. There are some good QA04/17/2014 - 5:28pm
IanCErm so they shouldn't sell edutainment at all? Why?04/17/2014 - 4:42pm
MaskedPixelanteNot that linkable, go onto Steam and there's stuff like Pajama Sam on the front-page, courtesy of Night Dive.04/17/2014 - 4:13pm
Andrew EisenOkay, again, please, please, PLEASE get in a habit of linking to whatever you're talking about.04/17/2014 - 4:05pm
MaskedPixelanteAnother round of Night Dive teasing and promising turns out to be stupid edutainment games. Thanks for wasting all our time, guys. See you never.04/17/2014 - 3:44pm
Matthew WilsonAgain the consequences were not only foreseeable, but very likely. anyone who understood supply demand curvs knew that was going to happen. SF has been a econ/trade hub for the last hundred years.04/17/2014 - 2:45pm
Andrew EisenMixedPixelante - Would you like to expand on that?04/17/2014 - 2:43pm
MaskedPixelanteWell, I am officially done with Night Dive Studios. Unless they can bring something worthwhile back, I'm never buying another game from them.04/17/2014 - 2:29pm
PHX Corphttp://www.msnbc.com/ronan-farrow/watch/video-games-continue-to-break-the-mold-229561923638 Ronan Farrow Daily on Video games breaking the mold04/17/2014 - 2:13pm
NeenekoAh yes, because by building something nice they were just asking for people to come push them out. Consequences are protested all the time when other people are implementing them.04/17/2014 - 2:06pm
Matthew Wilsonok than they should not protest when the consequences of that choice occur.04/17/2014 - 1:06pm
NeenekoIf people want tall buildings, plenty of other cities with them. Part of freedom and markets is communities deciding what they do and do not want built in their collective space.04/17/2014 - 12:55pm
Sora-ChanI realize that they have ways getting around it, but one reason might be due to earthquakes.04/17/2014 - 4:42am
Matthew WilsonSF is a tech/ economic/ trade center it should be mostly tail building. this whole problem is because of the lack of tail buildings. How would having tail apartment buildings destroy SF? having tail buildings has not runed other cities around the US/world04/16/2014 - 10:51pm
Matthew WilsonAgain the issue is you can not build upwards anywhere in SF at the moment, and no you would not. You would bring prices to where they should have been before the market distortion. those prices are not economic or socially healthy.04/16/2014 - 10:46pm
ZippyDSMleeYou still wind up pushing people out of the non high rise aeras but tis least damage you can do all things considered.04/16/2014 - 10:26pm
ZippyDSMleeANd by mindlessly building upward you make it like every place else hurting property prices,ect,ect. You'll have to slowly segment the region into aeras where you will never build upward then alow some aeras to build upward.04/16/2014 - 10:25pm
 

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