Gamers' Voice Calls for UK Govt. Investigation into Black Ops Problems

January 21, 2011 -

UK gamer advocacy group Gamers' Voice is taking the kid gloves off and reporting Activision to the Office of Fair Trading over Call of Duty: Black Ops multiplayer on PC and PS3. The move follows an open letter sent to Activision on December 22 informing the publisher that the group had been "inundated with complaints from people who have bought copies of Call of Duty: Black Ops."

The letter asked Activision if they planned to compensate consumers that bought the game in the UK and gave them one month to respond. This week the group took action by asking the government agency to look into the matter.

"As a result of their inaction we will test the might of government agencies against Activision, "Chris O’Regan, Head of Industry Relations at Gamers’ Voice, told IncGamers. "We can only hope this brings about some litigious action. These agencies do exist to protect our rights as consumers, let us see if they can fulfill their remit on this pressing issue.

"GV wish to set an example with Activision to ensure games are not released in an unfinished state," he added. "If litigation is initiated, then a precedent would be set. In other words, publishers will have to reconsider releasing unfinished code in the future, in the UK at least."

While GV is hopeful, O'Regan admits that it could take "months" for a formal government investigation. He hopes that this might encourage Activision to take some action before the government has to step in.

Source: IncGamers


Comments

Re: Gamers' Voice Calls for UK Govt. Investigation into ...

I don't really think this should be Activision's problem honestly.  I say it falls more on Sony than anything else.

 

Activision deilvered a game and people bought it in droves, Activision really has no obligation to release patches or anything of the like, they do so, so people keep buying copies and the community keeps going because word of mouth sales are like gold.

 

Also, as long as humans are creating and exploiting software you will never have an end to buggy software, so just because you glitch out on your 7th or 8th kill and you couldn't use your kill streak doesn't give you the right to demand compensation.

 

 

Re: Gamers' Voice Calls for UK Govt. Investigation into ...

The strange thing is that I can almost accept problems on early releases for PC, there's a whole plethora of different configurations and set-ups that can lead to all kinds of problems for developers, since they cannot test every possible one. On something like a console, however, I'm not sure I understand how these errors manage to get through. I'll accept that sometimes people think of things that the developer did not consider, they are not omniscient, after all, but for games to come out with real showstopper problems on day one for a console is really confusing.

Re: Gamers' Voice Calls for UK Govt. Investigation into ...

That's true, I usually expect problems or configuration/performance issues with PC games. In the case of console games, generally they are guaranteed to be playable but it's difficult to make a game 100% bug-free, especially with the complexity of current-gen titles. In the past, developers would revise games after release, so some later copies (e.g. Platinum/Classics/Players' Choice releases) are less buggy than earlier copies, but now you can just download a patch.

Re: Gamers' Voice Calls for UK Govt. Investigation into ...

"It happens on Xbox too.."

Yes it does, but if you notice Microsoft at least has some dignity to attempt to keep their network secure from people that hack their console.  And yes they can ban you.  It doesn't deactivate your console, it prevents you from using XBLive from the console.  You agreed to their EULA when you sigend up for Live, they have a right as a service, to terminate your use of it as they see fit.  Hacking, and trolling other users games is a valid reason to terminate service and I doubt anyone would be able to win in court against them for doing so.

And didn't microsoft just release a security patch to help with the Black Ops and MW2 hacking like this last week?

Re: Gamers' Voice Calls for UK Govt. Investigation into ...

could we really see an end to unfinished buggy games? an end to after release patches? an end to day one patches atleast?.

Re: Gamers' Voice Calls for UK Govt. Investigation into ...

No you won't see an end to bugs and patches. Perhaps you will see an end to bugs that make the game unplayable though.

Re: Gamers' Voice Calls for UK Govt. Investigation into ...

That would be good, wouldn't it? Although, at least devs are releasing patches, it's better than if they didn't. In fact, I remember a lot of buggy older games which really could have done with patches.

Re: Gamers' Voice Calls for UK Govt. Investigation into ...

Say what you will about XBox Live multiplayer being a paid service, but MS seems to have more involvement in protecting the purity of online play/conduct than Sony.  While the PC has always been the wild west (dedicated and private servers help solve this problem), Sony would do well to take a more hands-on role in managing online players.  Banning hackers from PSN at the hardware level is a place to start.  Of course, this involves paying someone to oversee such issues, and the PSN being free makes this problematic.  As they say, you get what you pay for.  

Re: Gamers' Voice Calls for UK Govt. Investigation into ...

The problem is, the moment someone is banned at the hardware level, someone's gonna scream bloody murder, because "they paid for that hardware and have an inalienable right to use it however they want."

It happens on the Xbox, too.

Either way, it's not like hacking is new, and Sony doesn't owe people anything due to their problems with a game played on it's system.  Should Sony protect it's system?  Absolutely.  However, you can't say Sony needs to protect from hackers and then complain that they're too harsh, which happens every time anyone does anything to prevent hacking.

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With the first link, the chain is forged.

--- With the first link, the chain is forged.

Re: Gamers' Voice Calls for UK Govt. Investigation into ...

True but it is just like when someone claims the unalienable right to drink and drive when his liscense is revoked. He knew the rules before hand and he broke them so his rights to the liscense/system are removed. Just read the fine print on the user agreement it does have a clause in there about tampering/cheating/hacking.

 
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Should ‘sexism’ factor into a video game’s rating?:

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Andrew EisenAnd unless I completely missed it, there's nothing in there about "how Pokemon in general is sexist but you gotta look deep for it."11/20/2014 - 5:10pm
Andrew EisenSeriously, you're upset, irked and fearful over an opinion piece that suggests the Pokemon demo would be better with more options and a better-written female character. SERIOUSLY?!11/20/2014 - 5:07pm
MaskedPixelantehttp://gamasutra.com/blogs/PugetAlain/20141118/230420/Nearly_Ripped_off_to_death_by_a_publisher__Get_better_by_yourself_and_wait_for_justice_Maybe.php Topware screws over an indie studio because they can.11/20/2014 - 5:01pm
Andrew EisenAre you SURE you provided the right link?11/20/2014 - 4:59pm
prh99And yeah that sucks, especially when bonuses are tied to it, but that is more a problem with crappy publisher policies and scoring in general than any discussion on what may or may no be sexism in games.11/20/2014 - 4:59pm
prh99But no one is on their legislative high horse or on the litigation war path, for that matter. The biggest effect is that a reviewer might give it a lower score and drag down their meta critic ranking.11/20/2014 - 4:56pm
Wonderkarpyup11/20/2014 - 4:51pm
Andrew EisenOh for crying out loud. Wonderkarp, I apologize for how rude this question is but seriously, did you actually read that article?11/20/2014 - 4:47pm
Wonderkarpits a stigma. people in power hear this crap and start getting on their legislative high horse. but I feel like we've already paid too much attention too a demo.11/20/2014 - 4:46pm
Andrew EisenHarm gaming how?11/20/2014 - 4:35pm
Wonderkarpcause it gets parroted around and is used by people to harm gaming like Jack Thompsons did with Violence. http://www.themarysue.com/pokemon-oras-sexism/ here's the article.11/20/2014 - 4:28pm
Andrew EisenNo idea why such an opinion would upset or irk you so I'd be interested in reading it. Got a link?11/20/2014 - 4:13pm
Wonderkarplook deep for it....reaching much. those kinds of people are what urk me.11/20/2014 - 4:07pm
WonderkarpI got upset the other day when a known feminist blog wrote a large article on how the demo to Pokemon Omega Ruby was Sexist cause you couldnt play as a girl. It was a Demo....who cares? but they went off on how Pokemon in general is sexist but you gotta11/20/2014 - 4:06pm
Andrew EisenHere's the panel that Sarkeesian quote from earlier comes from. Amazing what the proper context does, isn't it? https://www.youtube.com/watch?v=e0qxtKz2vZw11/20/2014 - 3:32pm
NeenekoSomething to keep in mind, we tend to look at physics as 'hard', but math and physics are trivial compared to soc/psych (I have worked in both), but FEELS like it should be simplier.11/20/2014 - 3:17pm
NeenekoI think what tends to make discussing sexism in games difficult is scale, the issues tend to be systemic in nature, but bite sized examples are not... and the systemic part ties into a lot of dry academic stuff requiring domain knowledge not everyone has.11/20/2014 - 3:16pm
Wonderkarpand I jumped for joy when the Cogs went multigendered in GOW. but I also like male protagonists like Kratos or Nathan Drake or Link.11/20/2014 - 2:58pm
Wonderkarp..it needs female options. thats why I prefer biowares games. My Shepard was female(Jennifer Hale <3) and my skyrim player was female. I prefer female characters. But I dont think its a sexism issue. More and more females are coming.11/20/2014 - 2:55pm
WonderkarpMonte, I would argue that with Tomb Raiders sales....remember me though....personally I like games with character customization. I was one of those people miffed at ACUnity over no female assassins. if you give us customization, unless its a sports game..11/20/2014 - 2:53pm
 

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