Visceral Responds to Disabled Gamer's Plea for Better Dead Space 2 Controls

February 8, 2011 -

The complaints of a disabled gamer who had a number of problems playing his copy of Dead Space 2 (for PC) is being helped by developer Visceral Games. British gamer Gareth Garratt, who has to play the game with his chin because he suffers from cerebral palsy, was upset that the new horror game from EA's Visceral Games studio wouldn't let him reconfigure the walking keys. Frustrated with the lack of reconfiguration options in the game (a common complaint among disabled gamers for many of the top console and PC games on the market), Gareth took to the OverClockers UK forum to complain about it.

He made his first post on January 31, and as the thread grew and word got out about his problems with Dead Space 2, it eventually came to the attention of the developers. After a mere eight days, someone from Visceral’s Australian division stumbled upon the post and brought it to the attention of Dead Space 2's executive producer, Steve Papoutsis.

Papoutsis later confirmed that Visceral was working on fixing Gareth's problem. The update containing the fix, along with some other PC version tweaks, will be released "soon."

Every game - especially PC games - should offer remappable controls. It's good to see that Visceral Games has responded to Gareth's problem, but it should also make them realize that, as developers, they need to start thinking about how all types of gamers interact with games. A customer is a customer, and as the old saying goes in business, "the customer is always right."

Source: The Escapist


Comments

Re: Visceral Responds to Disabled Gamer's Plea for Better ...

Most of the report is news, but the last paragraph is opinion.  Now, I don't want to be hugely picky here, but I for one would like it if editorial comments in otherwise generic reporting could be flagged as such.  It used to happen and it'd be nice to revive the practice.

That being said, I disagree with the opinion.  Not every game should have remappable controls, and the customer is not always right.  They just think they are.

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Chris Kimberley

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Chris Kimberley

Re: Visceral Responds to Disabled Gamer's Plea for Better ...

From a pure design perspective, every game should have remapable controls.... even if they are not editable in-game the idea of having controls burned into the source (as opposed to, say, loaded from a data file) is just a plain bad idea and results in a more brittle product that is harder to reconfigure during the design/testing/tuning process.

 

Re: Visceral Responds to Disabled Gamer's Plea for Better ...

True in so far as it goes.  But that doesn't affect the end user's experience.

Unless, of course, a poor design makes it so painful to iterate on the control scheme that no one bothers to test alternate schemes to find a good one to ship.  But that's more an issue of scheduling and design than anything else.  The real issue here has to do with exposing the remappability to players.

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Chris Kimberley

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Chris Kimberley

Re: Visceral Responds to Disabled Gamer's Plea for Better ...

I'm surprised that the pc version of Dead Space 2 didn't have the option to map out your controll setup.

http://www.magicinkgaming.com/

 
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InfophileOther features to become standard: The ability to remap controls however the hell I want. Quicksave at any time (especially for handheld and mobile games). Plus everything Andrew said07/03/2015 - 10:43am
InfophileRegion-freeing becomes tricky for games with a strong online component though, especially when the servers are run by different branches in different regions.07/03/2015 - 10:41am
InfophileI'm in favor of getting rid of region-locking for any purchased games. I can understand an exception for free, ad-supported games, as many ads are only relevant in certain regions, and it's a ridiculous hassle to get ads for all regions.07/03/2015 - 10:40am
PHX Corphttp://kotaku.com/payday-2-has-been-broken-on-xbox-one-for-three-weeks-1715384186 Payday 2 Has Been Broken On Xbox One For Three Weeks07/03/2015 - 8:44am
Matthew Wilsonhttps://www.reddit.com/r/OutOfTheLoop/comments/3bxduw/why_was_riama_along_with_a_number_of_other_large/ here is a more complete acount of whats going on.07/03/2015 - 1:32am
Matthew Wilsonredit is on fire right now. most subreddits have been set to private.07/03/2015 - 1:24am
MattsworknameYou know andrew, those are actualy rock solid ideas, I woudl like those features a bunch ,especially with games that a cut scene heavly. looking at you kojima!07/03/2015 - 1:18am
Andrew EisenActually, "things I'd like to see become standard in video games" ain't a bad idea for one of my future YouTube videos.07/03/2015 - 1:05am
Andrew EisenYou know what I'd really like to see become standard? The ability to pause cutscenes. Rewind and skip (with "Are you sure?") would be nice too. Oh, and maybe display the duration of the cutscene when it's paused.07/03/2015 - 1:03am
Mattsworknameonly reason to do region locking now is to be dicks your consumer base. Granted, we see that ALOT these days07/03/2015 - 12:48am
MattsworknameI understand the concerns about the region locking thing, I just thing that if you buy a game legitimately, no matter where it's from or what langauge it's in, you should be allowed to play it. the argument about piracy was proven false years ago, the07/03/2015 - 12:47am
Matthew Wilsonhttp://www.theverge.com/culture/2015/7/2/8888243/reddit-subreddits-private-after-ama-victoria-taylor-fired bad optics by Reddit.07/03/2015 - 12:33am
Goth_SkunkI'm in full agreement on the subtitles issue. I also believe that every game should come with a single-player component, and be playable without an internet connection. Except MMOs.07/02/2015 - 10:51pm
TechnogeekRegion locking bans seem like something that'll be very difficult to pass into law. I'm fully on board with the subtitle requirement, though.07/02/2015 - 10:00pm
MattsworknameFor example, all games with any for form of spoken dialoge should be i subtitled, and region locking in any form should be illegal07/02/2015 - 9:03pm
MattsworknameDoes anyone feel that there should be a set standard for all games in terms of certain basic features. Ie subtitles, region lock, etc07/02/2015 - 9:01pm
MattsworknameSo, now that the Article stuff is over, I want to bring up another subject07/02/2015 - 9:01pm
PHX Corphttps://trustygem.wordpress.com/2015/07/02/windows-10-insider-preview-phase-3/ My Thoughts on Windows 10 Insider Preview07/02/2015 - 6:17pm
Matthew Wilsonhttps://www.youtube.com/watch?t=18&v=CbGmrySQLIg looks like Inafune is giving capcom the middle finger.07/02/2015 - 5:05pm
TechnogeekUnfortunately, the shoutbox moves fast enough that I can't find why I got that impression, so if was indeed erroneous I do apologize.07/02/2015 - 4:34pm
 

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