SCEA 'Clarifies' PSN Timeline

April 26, 2011 -

A new post from Patrick Seybold (Sr. Director, Corporate Communications & Social Media) on the PlayStation Blog attempts to clarify some of the facts that were released earlier today by SCEA. Seybold says that SCEA first identified that there was a security breach of PSN and that user data might have been compromised on April 19.

It wasn't until yesterday, says Seybold, that the security firm it hired figured out that user data and credit card info had been compromised. Today it shared that information with the public. Below is Seybold's post from PlayStation Blog:

"I wanted to take this opportunity to clarify a point and answer one of the most frequently asked questions today.

There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised. We learned there was an intrusion April 19th and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon.

For those who were looking there’s also an FAQ with some more frequently asked questions

Thank you for your continued patience and support."

The FAQ can be found here. This statement sounds like Sony trying to back-track on just how long it took them to inform consumers that their data and credit card info had been stolen. We will continue to follow this story as it develops.

Source: PlayStation Blog


Comments

Re: SCEA 'Clarifies' PSN Timeline

Between this and Jack Tretton's comment, Sony sure has been running headlong backward in its PR lately.

Re: SCEA 'Clarifies' PSN Timeline

You say that as if it's a recent phenomenon. I know lolsony jokes stopped being funny a few years ago, but they never stopped being true.

Re: SCEA 'Clarifies' PSN Timeline

"We learned that someone got into our systems, you know, where we store all your information. So instead of telling you guys 'Hey, someone got into our systems, be on the look out for your information being stolen' we decided to sit on it a few days and make ABSOLUTELY SURE that someone had stolen your information before letting you guys know."

 

Stay classy, Sony.

 
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Andrew EisenAnd exacerbating everything is the fact that all the cries of ethics violations have been obnoxious and easily proven false.09/18/2014 - 8:59pm
Andrew EisenProblem is, I would imagine, the sheer number of people who are using journalistic integrity as a cover for their harassing actions or only bringing it up on the false pretense of journalistic integrity.09/18/2014 - 8:47pm
Andrew EisenHaving said that, I can certainly see how one would be frustrated if they truly just wanted to talk about journalistic integrity and someone said they were one of the people harassing Sarkeesian, Quinn and others.09/18/2014 - 8:44pm
KronoThat's been the common refrain, that talk of journalism ethics is just an excuse to harass people.09/18/2014 - 8:44pm
KronoLines like "like a partial compromise with the howling trolls who’ve latched onto ‘ethics’ as the latest flag in their onslaught against evolution and inclusion." are taring everyone questioning the ethics as a harasser.09/18/2014 - 8:43pm
Andrew EisenKrono - Except, none of the articles were talking about gamers complaining about journalist ethics, let alone called them white male misogynists. They were talking about the gamers who were harassing others.09/18/2014 - 8:36pm
Kronomakes plenty of sense. It's rather hard to dismiss someone as a white guy running a sock puppet when they've posted proof they're a woman, or black, or another minority.09/18/2014 - 8:32pm
Kronothat any critics of journalists were white guys that hated women, and could be dismissed as such. It seems to have helped some. It's kind of difficult to maintain the white guy narrative in the face of a bunch of women and non-white guys. So the tag09/18/2014 - 8:32pm
Kronothat, someone vented on a #gamergate 4chan thread about being dismissed like that. The suggestion they got in return was to organize their own hashtag in response, with #NotYourShield being suggested. Thus the tag came into use to combat the undercurrent09/18/2014 - 8:32pm
Kronomuch more general problem. And while several of the articles were fairly tame, they spured a bunch of people to dismiss any critics of the journalism involved as misogynistic men. Usually with insults aimed at the geek stereotype. After about a week of09/18/2014 - 8:32pm
Andrew EisenSleaker - Not sure what that has to do with anything but yeah, the gender percentages differ depending on how the study defines what a gamer is.09/18/2014 - 8:32pm
KronoThe rhetoric pushed by the spearheading articles that the "gamers" complaining about journalist ethics were just angry white male misogynists, insulted a lot of people that were previously fairly neutral. It made it go from a Kotaku problem, to a09/18/2014 - 8:31pm
Krono@Andrew I'm not surprised overlap exists. I expect much of it is a rush to jump on the bandwagon, either by reporting on the original articles, or rushing out their own. The point is that was a major flashpoint, much bigger than the reddit mass deletion.09/18/2014 - 8:31pm
Sleaker@AE - well the gamer trend was described with stats on Factual Femenist. Only 1 in 7 males plays games 20+ hrs going into college vs 1 in 40 females. So gaming is definitely still male dominated despite fake stats trying to say otherwise.09/18/2014 - 8:30pm
Craig R.Do conspiracies ever make sense? The fact that people are now having to defend themselves against nutjob websites like Breitbart.com shows how far down into the rabbit hole we've all been forcibly dragged.09/18/2014 - 7:05pm
Michael ChandraBut when the mountain obviously exists...09/18/2014 - 5:49pm
Michael ChandraMind you, if someone makes a mountain out of a molehill with a secret agenda as motive, it'd be fine.09/18/2014 - 5:48pm
Andrew EisenOkay, so I guess I'm not making sense of #notyourshield because it doesn't make any sense.09/18/2014 - 5:28pm
Andrew EisenI'd really only count three as being "death of gamer" articles and only one as arguably going a bit far with "gamers are young white dudes" stuff.09/18/2014 - 5:17pm
Andrew EisenMost are really just a look at the crap that happened the previous day when Sarkeesian's new video came out and almost all are exceedingly clear that they're talking about the specific gamers who are being obnoxious.09/18/2014 - 5:17pm
 

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