SCEA: PlayStation Network Back Online 'Within the Week'

April 26, 2011 -

The U.S. PlayStation Blog has finally been updated with more information on what's going on with the PlayStation Network and what Sony is doing to expedite the process (thanks to Flamespeak and Andrew Eisen).

SCEA's Patrick Seybold (Sr. Director, Corporate Communications & Social Media) said that the service would be back on "within the week," and that they "have a clear path to have PlayStation Network and Qriocity systems back online." This week's releases have been rescheduled for a later time as well - though when that time will be remains a mystery. A letter from SCEA has been sent to PSN account holders’ emails explaining the security breach of the network.

The letter details the steps that SCEA has taken to deal with what it calls a security breach including temporarily turning off PlayStation Network and Qriocity services and bringing in a high profile security firm to conduct a "full and complete investigation." SCEA also says that it has "enhanced security" by re-building the entire system.

On what exactly happened, the letter notes:

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

Finally, SCEA thanks PSN users for their patience:

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Source: U.S. PlayStation Blog


Comments

Re: SCEA: PlayStation Network Back Online 'Within the Week'

At the end of the day this isn't really any worse than any of the other massive data breaches that have occurred at every place from Amazon and Wal-Mart to the banks themselves.

The only difference here is that there was a highly visible service interruption which makes this SOUND much worse than it is. Normally there isn't such a highly visible interruption coupled with the data compromise.

There really isn't a need to go changing your credit card yet. I would change your email password but monitor your credit card statement, watch your credit report (maybe put a fraud alert on it) and just be vigilant.

IF the credit card data was compromised (and that has NOT been confirmed) they have MILLIONS of individual account info so the odds of them using YOURS are very long. You have to weigh the danger against the sheer inconveinence of changing all your credit card info, notifying any auto-bill locations etc. 

Re: SCEA: PlayStation Network Back Online 'Within the Week'

Let's HOPE Sony's telling the truth that they shut everything down themselves so stuff like that couldn't be stolen.

Of course, the truth will out by the end of the week, sadly enough...

Re: SCEA: PlayStation Network Back Online 'Within the Week'

Oh man, looks like I gotta tell my friend to check on his credit card stament to make sure nothing is wrong.

http://www.magicinkgaming.com/

Re: SCEA: PlayStation Network Back Online 'Within the Week'

Name, address, and date of birth.  That's bad.  It's a lucky break I only use prepaid cards (because I was afraid of just this happening).

Re: SCEA: PlayStation Network Back Online 'Within the Week'

Thank God I don't have a credit card. 

Re: SCEA: PlayStation Network Back Online 'Within the Week'

This is so awesome.

I don't believe that they actually know whether the customer information was stolen or not. I don't think Sony knows anything about what's going on in their network. They're just assuming the worst based on the fact that the hackers had the keys to their entire network infrastructure.

That being said...I keep wondering how anyone could steal my PSN password even if they had access. Surely Sony with all their wizdom and network security expertise would keep my passwords encrypted. /sarcasm

-- http://pixelantes.blogspot.com/

Re: SCEA: PlayStation Network Back Online 'Within the Week'

"That being said...I keep wondering how anyone could steal my PSN password even if they had access."

Password hint answers aren't encrypted, in case you need to give them to a human over the phone.

Re: SCEA: PlayStation Network Back Online 'Within the Week'

I was just thinking the same thing.  Then I remember that we're talking about the guys who completely fucked up basic cryptography on their console.

http://en.wikipedia.org/wiki/ECDSA#Signature_generation_algorithm

Re: SCEA: PlayStation Network Back Online 'Within the Week'

Well, bloody hell. Is there a way to change your password while it's down?

Re: SCEA: PlayStation Network Back Online 'Within the Week'

Umm, wow. Sony really set themselves up for a whole heap of trouble if all this information for folks (potentially myself included) was stolen.

 
Forgot your password?
Username :
Password :

Shout box

You're not permitted to post shouts.
Andrew EisenDepends on which "original targets" you mean. Sarkeesian? Absolutely. Quinn and Grayson? Absolutely. Alexander? Not a lie but her opinion piece certainly wasn't an example of an ethics violation.08/04/2015 - 1:17am
MattsworknameZippie: best of luck, I'd never have teh patience to write a full book so long as I have to work full time08/04/2015 - 1:14am
ZippyDSMleeNot story,word block of details, story,ect08/04/2015 - 1:14am
ZippyDSMleeMy main book proejct is about 40K words and maybe 30% or so complete , I started to edit it for dialog formatting and other simple things and found some fo the exposition to be to long I guess. I prefer story,details,story.08/04/2015 - 1:14am
MattsworknameIP: what do you have that shows the charges against kotkau , ploygon, et all were lies, given that almost ALL of them had to change there ethics polices in resposne to gamegate?08/04/2015 - 1:13am
IronPatriotSo what was Gamergate created to be about? In your opinion, Andrew.08/04/2015 - 1:12am
IronPatriotTherefore, Gamergate was NOT created to be about "ethics" and "ethics" itself is a lie. Right?08/04/2015 - 1:09am
IronPatriotAndrew, that is hardly my point. Not only is Gamergate's ethics charge against Sarkeesian a lie, but ethics charges against ALL its original targets were lies. Right?08/04/2015 - 1:09am
ZippyDSMleenormal publishers anyway. Witht hat said my main book project has a narrator less native style, a type of exposition. I dunno if I am goign to change it or not dose not seem to flow as well as the one I finished.08/04/2015 - 1:06am
ZippyDSMleeMattsworkname: I still do not grasp grammar and proper literature level grammar is beyond me, not to mention its a questionable game of tag with publishers so I will just self publish, since my writing style is simpsltic it dose not fit into the norms of08/04/2015 - 1:05am
IronPatriotCongrats, Zippy08/04/2015 - 1:04am
Andrew EisenI believe if Chris was actually interested in arguing the subject matter, he would have looked at the more fully formed argument linked to by Sarkeesian in the same series of Tweets he's focusing on rather than the tweets themselves.08/04/2015 - 1:02am
MattsworknameZippie:: Got a publisher yet? or you doing the "online publishing thing"08/04/2015 - 12:59am
MattsworknameAndrew: Yep, though thankfully its not as common as it was when GG started. hopefully as time goes on, it'll just fade away entriely08/04/2015 - 12:58am
ZippyDSMleeGot one of my "books" (such as it is) finished, 17k words, here is the first chapter. http://zippydsmlee.tumblr.com/post/123483609450/chronicles-of-the-lord-of-power-lost-and08/04/2015 - 12:56am
Andrew EisenPeople decided to hate her before she said anything and to this day are desperately search for something, anything to justify that decision.08/04/2015 - 12:56am
MattsworknameExactly andrw anita had teh ire of some people in the movment and as a result she got dragged into the mess . Not fair, not pleasent, but thats all there to it. Moving on08/04/2015 - 12:55am
Andrew EisenHow did she piss off a large group? By announcing the intention to produce a series of videos examining the representation of females in video games if enough people were interested in the project to donate $6k. That horrible monster!08/04/2015 - 12:54am
Mattsworknamethe whole thing exploded. The ethics targerts were actually stuff like polygon, kotaku, Gamesutra, Leagh alexander, Etc etc. Anita was just an extra name they could throw on the pile08/04/2015 - 12:52am
Andrew EisenSarkeesian isn't a journalist. If GamerGate is SOLELY about ethics in games journalism it shouldn't have any interest in her. Point made. Move on.08/04/2015 - 12:47am
 

Be Heard - Contact Your Politician