Gamers' Voice To File Complaint with Information Commissioner Over PSN

April 27, 2011 -

Update: A subsequent story on Eurogamer confirms that the Information Commissioner's Office has confirmed its plans to grill Sony over the theft of millions of PlayStation Network users' personal data and credit card information.

"The Information Commissioner's Office takes data protection breaches extremely seriously," the organization told Eurogamer this morning. "Any business or organization that is processing personal information in the UK must ensure they comply with the law, including the need to keep data secure. We have recently been informed of an incident which appears to involve Sony. We are contacting Sony and will be making further enquiries to establish the precise nature of the incident before deciding what action, if any, needs to be taken by this office."

Original Story: UK gamer rights group Gamers' Voice says that it plans to ask the Information Commissioner to investigate Sony Computer Entertainment over the week-long security leak that has left an estimated 70 million PlayStation Network users worldwide vulnerable because of security breaches of personal data and credit card information. Last night Sony sent out an email to customers warning them to check their credit card statements and change their online passwords after confirming that hackers had stolen personal data. Gamers' Voice criticized the company for not alerting customers to the full extent of the data leak sooner.

"The response by Sony to this situation is at best disappointing and at worse dangerous as it has left up to 75 million customers at risk of identity theft and fraud," Gamers' Voice chairman Paul Gibson told Eurogamer. "While the Playstation Network being down for the better part of the week is unfortunate, it is the continuous lack of information being provided to gamers on the potential loss of their personal details which is most worrying."

"Since this security breach took place a week ago, Sony should have notified its customers immediately of the potential loss of information," Gibson continued. "We are contacting the Information Commissioner in the UK to see what powers they have to investigate this matter further and hopefully to force some answers from Sony about the extent of this security breach." If the Information Commissioner's Office finds that Sony has violated the law in the country, it has the power to rule on any complaints filed and take action.

Source: Eurogamer


Comments

Re: Gamers' Voice To File Complaint with Information ...

This whole mess makes me glad I don't own a PS3.

- Left4Dead

Why are zombies always eating brains? I want to see zombies that eat toes for a living. Undead-related pun intended.

- Left4Dead Why are zombies always eating brains? I want to see zombies that eat toes for a living. Undead-related pun intended.

Re: Gamers' Voice To File Complaint with Information ...

I was under the impression the jury was out on whether actual credit card information had been taken? 

Re: Gamers' Voice To File Complaint with Information ...

It does not matter as personal information is particularly important anyway (especially as it can be used for identity fraud) added to the fact that this may break the Data Protection Act.

Re: Gamers' Voice To File Complaint with Information ...

It will all depend on where the actual data is stored.  The law of the land it is in is what is enforceable plus any provisions various countries have regarding data about their citizens.  For Canadian customers, it isn't stored in the US (or it's already in violation of Canadian law)... if it's stored in Canada then the law has been broken.

I have a sneaking suspicion that it's all stored in Japan.  Anyone out there know what Japan's laws on data protection are?

 
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Andrew EisenI'm sure someone could come up with something regarding barrel jumping but there's certainly a lot of fun stuff to mine out of the scenario and back story.11/24/2014 - 9:03pm
Wonderkarpand the defining trait of a Game is that it should be fun.(Thank you Nintendo)11/24/2014 - 9:00pm
Wonderkarpwe can talk about games, but there's no existential questions regarding Mario jumping over Barrels to beat a Monkey.11/24/2014 - 8:59pm
WonderkarpGaming won 1st Ammendment Rights. Its Already Legit. Nobody can legislate against it. So just enjoy.11/24/2014 - 8:57pm
Wonderkarplike, in early nintendo power, they would write these little blurbs. Not really crapping on the game if its bad. Kinda hinting at it. I want people to play the games for themselves. One Persons Duck Tales is another Persons Festers Quest.11/24/2014 - 8:55pm
black mantaRight. "Leave us alone to let us play our video games devoid of of deeper analysis and influence. They're just playthings." You do realize how damaging that is; potentially undoing everything we in the ECA have fought for to legitimize gaming?11/24/2014 - 8:50pm
Andrew EisenI have no idea what that means but hey, good luck with that and post a link when it's ready for prime time.11/24/2014 - 8:49pm
Wonderkarpno editorials unless absolutly necessary, no scored reviews. Reviews are going to be ambiguous ala classic Nintendo Power11/24/2014 - 8:47pm
WonderkarpI decided I'm going to pull the trigger on my website I've been working on. Getting some people together. I want to make a Gaming News Site that only cares about the Games.11/24/2014 - 8:46pm
Matthew Wilsonin the end, I dont think its a big deal.11/24/2014 - 8:44pm
WonderkarpRight, I'm not going to argue with Black Manta. I've already argued once today on the Internet. Thats one time too many. Anybody hear about the Star Wars Spinoff news?11/24/2014 - 8:43pm
black mantaIf it's imprtant at all.11/24/2014 - 8:43pm
black mantaI'm with Andrew. I fail to see how this really improves anything. The importance of this is overstated.11/24/2014 - 8:42pm
Matthew Wilsonit should be obvious what those links are, but more transparency is never a bad thing in my eyes.11/24/2014 - 8:42pm
Wonderkarpyeah.11/24/2014 - 8:41pm
black mantaAll I see is GG ruining everything it touches in the name of some misguided and twisted notion of "ethics."11/24/2014 - 8:41pm
Andrew EisenWell, unless this was something the FTC was already working on. And still, it remains to be seen what its guideline updates actually say.11/24/2014 - 8:40pm
Wonderkarpand other media I suppose11/24/2014 - 8:39pm
WonderkarpI repeat, Its concidered a victory because, if its true, then it shows they are causing change in (Changes) Journalistic Practices in Games Media.11/24/2014 - 8:38pm
Wonderkarpits not the easiest "Ethical Issue" to discuss. Its more trivial. I'm playing devils advocate on this one.11/24/2014 - 8:36pm
 

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