Survey: Consumers Stick By PS3, Sony, and PlayStation Network

May 24, 2011 -

A survey conducted by GameSpot reveals that consumer confidence in the PlayStation 3, Sony, and the PlayStation Network has not been diminished by the three week downtime of the network that caused a serious breach in security. GameSpot surveyed 2,285 of its members to find out if they planned on sticking with the console. A majority of those users said that they would stick with the PS3, while nine percent said they were jumping ship to Xbox 360.

When asked how the recent security breach impacted how they felt about Sony and the PlayStation Network, 14 percent said that they no longer trust Sony or the PlayStation Network; 35 percent said it had not changed their opinion; 23 percent said that they would trust Sony going forward because the security breach forced the company to add stricter security measures; and 28 percent said that they would change how much information they share with Sony.

When asked how the security breach affects their overall opinion of online games and services, seven percent said it had a negative impact; 71 percent claimed it had no affect; and 22 percent said it had a positive affect because it made online service operators aware of security dangers.

When asked about Sony's response to the breach, 57 percent said they handled it appropriately and 43 percent said they did not handle it well.

When asked if they planned on returning to the PlayStation Network after services are restored (some of the services, but not all, are back online) 67 percent said "very likely; 14 percent said somewhat likely; 10 percent were undecided; four percent said somewhat unlikely; and five percent said very unlikely.

Finally, when asked if they would permanently switch from PlayStation Network to Xbox Live, 64 percent said very unlikely; 11 percent said somewhat unlikely; 13 percent were undecided; three percent said somewhat likely; two percent said very likely; and nine percent said they had already switched to Xbox Live.


Comments

Re: Survey: Consumers Stick By PS3, Sony, and PlayStation ...

I'd be more interested in seeing how this affects next-gen sales. It could be that gamers are sticking with their console because a) apathy, b) can't afford to jump to a new console, or c) don't want to jump to a new console that's been out for years only to see it outdated by the next-generation.

I'm on the fence.

 

Re: Survey: Consumers Stick By PS3, Sony, and PlayStation ...

Exactly.  All this shows is consumers are unwilling or unable to drop $200+ on a new console just because they lost online play for a little while.  But I'd bet it did affect the brand name, and some of those people will be looking at Microsoft's next-gen console when it comes time. 

Re: Survey: Consumers Stick By PS3, Sony, and PlayStation ...

This just in: Roughly 205 of the members polled were Xbox fanboys to begin with.

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Re: Survey: Consumers Stick By PS3, Sony, and PlayStation ...

Yeah and the rest are PS fanboys, So whats your point?

Re: Survey: Consumers Stick By PS3, Sony, and PlayStation ...

Probably said 205 people probably didn't even own a PS3 in the first place. 

 
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Andrew EisenYes, Sarkeesian talks about feminist issues through the lens of pop culture media.02/27/2015 - 4:36pm
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Andrew EisenWe've been over this again and again and again and again and again and again and again and again and again. Sarkeeisan is not bending the truth.02/27/2015 - 4:31pm
ZippyDSMleeAndrew Eisen: Going to skip on how they like to bend the truth aren't you? I just might one take you up on finding each instance one day… whenever I have energy…and a brain. LOL02/27/2015 - 4:30pm
E. Zachary KnightZippy, Are you accusing Anita of simply complaining about games in order to make money rather than to actually improve the representation of women in games?02/27/2015 - 4:28pm
Andrew EisenIn the sense that they're both people who talk about things they're passionate about, sure.02/27/2015 - 4:24pm
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ZippyDSMleeAndrew Eisen:... so you see absolutely no similarity’s in between Rush and Sarkeesian?02/27/2015 - 4:22pm
Andrew EisenI'm familiar with both Limbaugh and talk radio. What the hell does that have to do with anything?02/27/2015 - 4:19pm
ZippyDSMleeWhat is the reasoning for the criticisms against how fictional characters are portrayed?02/27/2015 - 4:13pm
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Andrew EisenWhat the hell are you talking about?02/27/2015 - 4:05pm
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Andrew EisenIndustries build around what? No one is confusing fiction and reality. No one is claiming fictional characters have feelings or rights or are they themselves speaking against their own objectification.02/27/2015 - 3:52pm
ZippyDSMleeresponsibility kick in to not treat others poorly and have enough self-worth to not be discouraged by the smallest of things?02/27/2015 - 3:42pm
ZippyDSMleeOne could stretch things pretty far and claim that mindsets shaped by fiction shape the real world treatment of real people but my question is which came first the chicken(mistreatment) or the egg(fiction) and where and when dose individual personal respo02/27/2015 - 3:42pm
ZippyDSMleeFrankly it looks more like people are getting fiction and reality confused, fictional characters have no feelings or rights thus to claim they can be objectified and treated poorly make for a somewhat disingenuous argument.02/27/2015 - 3:42pm
 

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