Survey: Consumers Stick By PS3, Sony, and PlayStation Network

May 24, 2011 -

A survey conducted by GameSpot reveals that consumer confidence in the PlayStation 3, Sony, and the PlayStation Network has not been diminished by the three week downtime of the network that caused a serious breach in security. GameSpot surveyed 2,285 of its members to find out if they planned on sticking with the console. A majority of those users said that they would stick with the PS3, while nine percent said they were jumping ship to Xbox 360.

When asked how the recent security breach impacted how they felt about Sony and the PlayStation Network, 14 percent said that they no longer trust Sony or the PlayStation Network; 35 percent said it had not changed their opinion; 23 percent said that they would trust Sony going forward because the security breach forced the company to add stricter security measures; and 28 percent said that they would change how much information they share with Sony.

When asked how the security breach affects their overall opinion of online games and services, seven percent said it had a negative impact; 71 percent claimed it had no affect; and 22 percent said it had a positive affect because it made online service operators aware of security dangers.

When asked about Sony's response to the breach, 57 percent said they handled it appropriately and 43 percent said they did not handle it well.

When asked if they planned on returning to the PlayStation Network after services are restored (some of the services, but not all, are back online) 67 percent said "very likely; 14 percent said somewhat likely; 10 percent were undecided; four percent said somewhat unlikely; and five percent said very unlikely.

Finally, when asked if they would permanently switch from PlayStation Network to Xbox Live, 64 percent said very unlikely; 11 percent said somewhat unlikely; 13 percent were undecided; three percent said somewhat likely; two percent said very likely; and nine percent said they had already switched to Xbox Live.


Comments

Re: Survey: Consumers Stick By PS3, Sony, and PlayStation ...

I'd be more interested in seeing how this affects next-gen sales. It could be that gamers are sticking with their console because a) apathy, b) can't afford to jump to a new console, or c) don't want to jump to a new console that's been out for years only to see it outdated by the next-generation.

I'm on the fence.

 

Re: Survey: Consumers Stick By PS3, Sony, and PlayStation ...

Exactly.  All this shows is consumers are unwilling or unable to drop $200+ on a new console just because they lost online play for a little while.  But I'd bet it did affect the brand name, and some of those people will be looking at Microsoft's next-gen console when it comes time. 

Re: Survey: Consumers Stick By PS3, Sony, and PlayStation ...

This just in: Roughly 205 of the members polled were Xbox fanboys to begin with.

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Re: Survey: Consumers Stick By PS3, Sony, and PlayStation ...

Yeah and the rest are PS fanboys, So whats your point?

Re: Survey: Consumers Stick By PS3, Sony, and PlayStation ...

Probably said 205 people probably didn't even own a PS3 in the first place. 

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MechaTama31Infophile: Kind of like how you're criticizing these theoretical reactions before you've even read any? ;)09/01/2015 - 12:44am
PHX CorpI'll probaly Start the stream around 8PM Eastern08/31/2015 - 10:09pm
PHX CorpOk, see you guys Tomorrow on the GP Facebook Page, I'll be steaming either the first 2 megaman games(Through Megaman Legacy Collection) or Rare Replay as the first game on My twitch.tv page tomorrow While we wait for GP to Come back up later this week08/31/2015 - 10:01pm
james_fudgeAlso check out our Facebook page and chat there! https://www.facebook.com/gamepolitics08/31/2015 - 9:53pm
james_fudgeSee you all on the other side! Find me on Twitter :)08/31/2015 - 9:51pm
james_fudgeAllright, i'll mention this on the GP facebook page08/31/2015 - 9:49pm
PHX Corpand now it's ready to go for everyone08/31/2015 - 9:35pm
PHX Corpok, done http://www.twitch.tv/trustygemtwitch I have to put on one more finishing touch and it is ready to go08/31/2015 - 9:19pm
Andrew EisenFeel free to leave us suggestions on Facebook or Twitter too. We're going to be busy but we'll try our best to keep an eye on 'em.08/31/2015 - 8:59pm
Andrew EisenIt's an interesting idea though. If we do anything, we probably won't know until after the site goes offline so keep an eye on GP social media for announcements.08/31/2015 - 8:59pm
Andrew EisenYeah, we could use my Twitch chat box too. There's always IRC but we don't currently have a GamePolitics channel.08/31/2015 - 8:57pm
Goth_SkunkThough I think the limit is 9 at a time in the hangout, so anyone who can't get in would be stuck out in the 'on air' portion.08/31/2015 - 8:57pm
Andrew EisenFor the show, I'd like the chat open to anyone who wants to watch.08/31/2015 - 8:55pm
PHX CorpI could Set Up a Temporary chatroom on My twitch.TV page while GP is busy updating the site(since I'll be Fighting Megaman Legacy Collection on Xbox one)08/31/2015 - 8:54pm
Goth_SkunkI don't see a problem with inviting viewers. It's not like I'm advocating this to be an open forum, just something specific to GP members.08/31/2015 - 8:53pm
Andrew EisenThat's why I embed the chat box from my Twitch Page. Can't get chat on the YouTube page to work either.08/31/2015 - 8:49pm
Andrew EisenI do but I haven't seen a way to incorporate viewers to chat without specifically inviting them to the event.08/31/2015 - 8:49pm
Goth_SkunkThough I'm surprised you'd not be familiar with this, Andrew. Do you not use Google Hangouts when you do S.P.A.C.?08/31/2015 - 8:45pm
Andrew EisenGP Movie Night!08/31/2015 - 8:41pm
Big PermEveyone should be too busy with phantom pain to notice GP is down. Hail Vidya!08/31/2015 - 8:40pm

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