Sega Pass System Hacked, Company Informs Customers

June 17, 2011 -

According to a letter posted by our very own E. Zachary Knight at his personal website ezknight.net, Sega has been hacked, and the scope and scale of the security breach seems to be grand in nature. According to the email from Sega, the company was forced to take down its "Sega Pass System" yesterday after it identified that an "unauthorized entry" had occurred with the system's user database.

A "subset" of SEGA Pass members' emails addresses, dates of birth and encrypted passwords were  stolen during that intrusion, says Sega. Thankfully, no credit card or other personal financial information was stolen, and Sega stressed that the stolen data was encrypted and not in "plain text" format.

The usual warnings come with the email: change your password and watch out for any suspicious emails that might ask you to divulge further information. As a rule companies do not ask users to provide personal information within emails.

The full letter can be found below:

Dear XXXX,

As you may be aware, the SEGA Pass system has been offline since yesterday, Thursday 16 June.

Over the last 24 hours we have identified that unauthorised entry was gained to our SEGA Pass database.

We immediately took the appropriate action to protect our consumers’ data and isolate the location of the breach. We have launched an investigation into the extent of the breach of our public systems.

We have identified that a subset of SEGA Pass members emails addresses, dates of birth and encrypted passwords were obtained. To stress, none of the passwords obtained were stored in plain text.

Please note that no personal payment information was stored by SEGA as we use external payment providers, meaning your payment details were not at risk from this intrusion.

If you use the same login information for other websites and/ or services as you do for SEGA Pass, you should change that information immediately.

We have also reset your password and all access to SEGA Pass has been temporarily suspended.

Additionally we recommend you please take extra caution if you should receive suspicious emails that ask for personal or sensitive information.

Therefore please do not attempt to login to SEGA Pass at present, we will communicate when the service becomes available.

We sincerely apologise for this incident and regret any inconvenience caused.

We are contacting all our members with these recommendations.

If you have any further questions please contact SEGA customer support on: mailto:csescalations@sega.com

Thanks to E. Zachary Knight and Andrew Eisen for the tips.


 
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Andrew EisenAh, not linked in the way you (and everyone else) want and expect. That's true.02/27/2015 - 10:06pm
Matthew Wilsonthey are not linked in a way that tracks purchases though. the fact that they have to send a code for the other system shows that they are not linked in the way it counts.02/27/2015 - 9:39pm
Andrew EisenAccounts are already linked. Have been for quite a while. Also, Mario vs. Donkey Kong was announced as a cross-buy title during last January's Nintendo Direct.02/27/2015 - 9:25pm
Matthew Wilsonhttp://www.vg247.com/20…/…/27/olli-olli-3ds-wii-u-cross-buy/ I wounder if this is a sign that Nintendo may finally link accounts across the 3ds/wiiu in the near future.02/27/2015 - 9:18pm
prh99http://www.romanoriginals.co.uk/invt/70931?colour=Blue The dress does comes in white and blue but both have black lace and a sheer back top, I don't see gold or brown. 02/27/2015 - 8:54pm
ZippyDSMleeDungeons was a so bad so good game to me so I been keeping up with its sequel which will more of a Dungeon Keeper clone. As for pre order out of 7 preorders I was not burnt by 2... Add my contempt of most of modern game design.Ya I have all kinds of hurt.02/27/2015 - 8:40pm
MechaTama31I don't even want to know...02/27/2015 - 8:22pm
ZippyDSMleeFun? I can do fun…. I think LOL. Dungeons 2 is on preorder but not via steam... >> Hell I am breaking all kinds of personal butthurt rules to even THINK about pre order...02/27/2015 - 8:12pm
E. Zachary KnightHad some fun discussions about that dumb dress on Facebook. I opened the original picture in GIMP and sampled the colors and determined them to be Blue and Gold. People still say I am wrong.02/27/2015 - 7:41pm
ConsterTime for something completely different: #teamwhiteandgoldllama!02/27/2015 - 7:27pm
ZippyDSMleeAndrew Eisen: I'll try. ^^02/27/2015 - 5:40pm
ZippyDSMlee james_fudge: That’s what I been doing damnit!! *bites your leg*. LOL All but a couple posts have been written in word 2010. This has had my full attention so I’ve been able to keep some consistency up today which is nice a shame it’s still gibberish ><02/27/2015 - 5:38pm
Andrew EisenLike I said, if you want to have a discussion or get a question answered, I'm more than happy to oblige. All I ask in return is you have enough respect for everyone else to take the time to compose a readable post.02/27/2015 - 5:35pm
ZippyDSMleeI suppose it would be poor of me to say this but thank you for taking the time to reply to my questions, it does help me every now and then to discuss things and update or refine my opinion on stuff.. I do miss the forums here….02/27/2015 - 5:31pm
james_fudgeYou could run it through Word :) It's not that hard.02/27/2015 - 5:30pm
ZippyDSMleeSomething’s I can be clearer on more simple constructs making me better understood. Stack my weaknesses with complex constructs and my bad sense of humor and ya it’s a mess.. Consistent clarity is a pain in the butt for me.02/27/2015 - 5:22pm
ZippyDSMleeHave I ever held a covnersion this long that dose not have issues?02/27/2015 - 5:18pm
ZippyDSMleeBetween being learning disabled and having “quirks” from 5th grade I communicate in streaming conscious, I derive information from written words out of order giving me issues revolving around context.02/27/2015 - 5:17pm
Andrew EisenYou're bullshitting. You can communicate clearly. I've seen you do it. If you want to have a discussion, fine. I'm more than happy to oblige but I'm not going to waste any more of my time if you insist on hiding behind the Zippy character.02/27/2015 - 5:15pm
ZippyDSMleeThose that walk the harsh path of grammar are blind to those that nibble upon it. Of course it helps incoherence is my friend…. LOL02/27/2015 - 5:14pm
 

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