Sega Pass System Hacked, Company Informs Customers

June 17, 2011 -

According to a letter posted by our very own E. Zachary Knight at his personal website ezknight.net, Sega has been hacked, and the scope and scale of the security breach seems to be grand in nature. According to the email from Sega, the company was forced to take down its "Sega Pass System" yesterday after it identified that an "unauthorized entry" had occurred with the system's user database.

A "subset" of SEGA Pass members' emails addresses, dates of birth and encrypted passwords were  stolen during that intrusion, says Sega. Thankfully, no credit card or other personal financial information was stolen, and Sega stressed that the stolen data was encrypted and not in "plain text" format.

The usual warnings come with the email: change your password and watch out for any suspicious emails that might ask you to divulge further information. As a rule companies do not ask users to provide personal information within emails.

The full letter can be found below:

Dear XXXX,

As you may be aware, the SEGA Pass system has been offline since yesterday, Thursday 16 June.

Over the last 24 hours we have identified that unauthorised entry was gained to our SEGA Pass database.

We immediately took the appropriate action to protect our consumers’ data and isolate the location of the breach. We have launched an investigation into the extent of the breach of our public systems.

We have identified that a subset of SEGA Pass members emails addresses, dates of birth and encrypted passwords were obtained. To stress, none of the passwords obtained were stored in plain text.

Please note that no personal payment information was stored by SEGA as we use external payment providers, meaning your payment details were not at risk from this intrusion.

If you use the same login information for other websites and/ or services as you do for SEGA Pass, you should change that information immediately.

We have also reset your password and all access to SEGA Pass has been temporarily suspended.

Additionally we recommend you please take extra caution if you should receive suspicious emails that ask for personal or sensitive information.

Therefore please do not attempt to login to SEGA Pass at present, we will communicate when the service becomes available.

We sincerely apologise for this incident and regret any inconvenience caused.

We are contacting all our members with these recommendations.

If you have any further questions please contact SEGA customer support on: mailto:csescalations@sega.com

Thanks to E. Zachary Knight and Andrew Eisen for the tips.


 
Forgot your password?
Username :
Password :

Shout box

You're not permitted to post shouts.
ZippyDSMleeRyan Rardin:I already own the game I will wait till the PS4 can paly PSX/ps2 games. Really wish they would make a shrt run of 700$ all in one PSX console.....save me a ton of shelf space!04/18/2015 - 5:45pm
PHX Corphttp://www.extremetech.com/computing/203654-leaked-sony-emails-show-mpaas-opposition-to-fair-use-confirms-users-are-viewed-as-thieves Leaked Sony emails show MPAA’s opposition to fair use, confirms users are viewed as thieves04/18/2015 - 10:49am
prh99I'd happily run DBAN on all their servers and back up with a 7 pass wipe.04/18/2015 - 1:07am
Matthew Wilsonmetaphorically speaking of course04/17/2015 - 9:40pm
Matthew Wilsonhttps://soundcloud.com/totalbiscuit/brevity-is-the-soul-of-twit I agree with TB twiter is not good for anything more their links. twiter is a toxic wasteland, and I wish I can nuke it from orbit.04/17/2015 - 9:38pm
MechaCrashI can understand why Sony wants the Pokemon and Smash movie rights, but it's not hard to see why Nintendo wouldn't want to sell to them. Kinda their competitors in the console arena.04/17/2015 - 8:01pm
PHX Corp@MW We won't know until the nintendo General Shareholders meeting if the leaks(From Sony Pictures) is true or not04/17/2015 - 7:55pm
MechaCrashIn GG news: they got kicked out of Calgary Expo for getting a booth under false pretenses and disrupting panels. http://www.themarysue.com/calgary-expo-gamergate-evicted/ How long before they get thrown under the No True Scotsman bus?04/17/2015 - 7:53pm
MechaTama31EZK: Because what if I want to see that website I was looking at a while ago? Well, just keep scanning through my tabs til I see it! There's an aspect of archaeology to it, too. "Oh yeah, I was looking up how to build my own pizza oven. Good times..."04/17/2015 - 6:52pm
Matthew Wilsondo it in the art style of those trailers, and I am on board.04/17/2015 - 5:24pm
PHX Corphttp://mynintendonews.com/2015/04/17/sony-were-apparently-trying-to-get-the-rights-to-a-pokemon-and-super-smash-bros-movie/ Sony Were Apparently Trying To Get The Rights To A Pokemon And Super Smash Bros Movie04/17/2015 - 4:14pm
E. Zachary KnightCan't wait to see the new digs on Saturday.04/17/2015 - 1:41pm
Andrew EisenBy the by, I moved this week so if I dropped a comment thread or two, my apologies for leaving you hanging.04/17/2015 - 12:22pm
Andrew EisenIf I were going to buy Mortal Kombat X, I'd wait for the inevitable Game of the Year edition that includes all the DLC for an overall cheaper price.04/17/2015 - 12:22pm
PHX CorpMortal Kombat X: On Disc DLC Confirmed Read more at http://gamingbolt.com/mortal-kombat-x-on-disc-dlc-confirmed04/17/2015 - 12:17pm
james_fudgeme04/17/2015 - 8:37am
Ryan RardinWho else would like to see The Misadventures of Tron Bonne on PlayStation Classics?04/17/2015 - 2:21am
ZippyDSMleeso I can save my bookmarks and nuke it with a ree install put my bookmarks back reget all my plugins and I am good to go04/17/2015 - 2:15am
ZippyDSMleeMechaTama31: I run 70 tabs and use a suspend plugin to suspend them. i have a folder in my bookmarks that have all my pluings in it04/17/2015 - 2:14am
E. Zachary KnightOnly one question: Why?04/16/2015 - 10:16pm
 

Be Heard - Contact Your Politician