Sega Pass System Hacked, Company Informs Customers

June 17, 2011 -

According to a letter posted by our very own E. Zachary Knight at his personal website ezknight.net, Sega has been hacked, and the scope and scale of the security breach seems to be grand in nature. According to the email from Sega, the company was forced to take down its "Sega Pass System" yesterday after it identified that an "unauthorized entry" had occurred with the system's user database.

A "subset" of SEGA Pass members' emails addresses, dates of birth and encrypted passwords were  stolen during that intrusion, says Sega. Thankfully, no credit card or other personal financial information was stolen, and Sega stressed that the stolen data was encrypted and not in "plain text" format.

The usual warnings come with the email: change your password and watch out for any suspicious emails that might ask you to divulge further information. As a rule companies do not ask users to provide personal information within emails.

The full letter can be found below:

Dear XXXX,

As you may be aware, the SEGA Pass system has been offline since yesterday, Thursday 16 June.

Over the last 24 hours we have identified that unauthorised entry was gained to our SEGA Pass database.

We immediately took the appropriate action to protect our consumers’ data and isolate the location of the breach. We have launched an investigation into the extent of the breach of our public systems.

We have identified that a subset of SEGA Pass members emails addresses, dates of birth and encrypted passwords were obtained. To stress, none of the passwords obtained were stored in plain text.

Please note that no personal payment information was stored by SEGA as we use external payment providers, meaning your payment details were not at risk from this intrusion.

If you use the same login information for other websites and/ or services as you do for SEGA Pass, you should change that information immediately.

We have also reset your password and all access to SEGA Pass has been temporarily suspended.

Additionally we recommend you please take extra caution if you should receive suspicious emails that ask for personal or sensitive information.

Therefore please do not attempt to login to SEGA Pass at present, we will communicate when the service becomes available.

We sincerely apologise for this incident and regret any inconvenience caused.

We are contacting all our members with these recommendations.

If you have any further questions please contact SEGA customer support on: mailto:csescalations@sega.com

Thanks to E. Zachary Knight and Andrew Eisen for the tips.


 
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PHX Corphttp://www.polygon.com/2015/7/27/9050375/street-fighter-5-beta-offline-delayed Street Fighter 5 beta taken offline, now postponed indefinitely07/27/2015 - 9:51pm
Goth_Skunk@eZeek: Noooooooooo.... ;)07/27/2015 - 8:44pm
MechaTama31Re: Google+, wow. I never in a million years thought they would backpedal on that. I just resigned myself to not using commenting functions on any of their services.07/27/2015 - 6:21pm
E. Zachary KnightGoth, are you saying all women are fat. ;)07/27/2015 - 5:38pm
benohawkMake it more adorable and more gender neutral! Widescreen Dog and 16:9 their 16 kitten sidekicks07/27/2015 - 5:15pm
Goth_SkunkOr, if you prefer, Widescreen Woman.07/27/2015 - 4:12pm
Goth_SkunkWho will save us from this abominable practice?! Introducing WIDESCREEN MAN and his sidekick 16:9!07/27/2015 - 4:10pm
Andrew EisenInteresting coincidence. I tweeted about the evils of vertically oriented video just last night. https://twitter.com/AndrewEisen/status/62549836960397312007/27/2015 - 4:01pm
PHX Corphttps://www.youtube.com/watch?v=iJ_I9-CkzDE The Great Atari Ransack (The Jimquisition) Warning Vertical video syndrome in one scene07/27/2015 - 3:40pm
MattsworknameBout time google07/27/2015 - 3:33pm
james_fudgeugh. TG man :)07/27/2015 - 1:15pm
MechaCrashGoogle drops Google+ requirements for YouTube and other services: http://venturebeat.com/2015/07/27/google-is-dropping-its-google-requirement-across-all-products-starting-with-youtube/07/27/2015 - 12:55pm
benohawkThat still isn't Steam pay royalties. At best it is Bethesda not being willing to relicense the music,07/27/2015 - 12:51pm
Infophile(cont'd) different service. This often happened with TV shows, where music was only licensed for broadcast, but not for DVD release. So for many older shows, they either have to relicense it or use different/no music for the DVD release.07/27/2015 - 12:36pm
Infophile@benohawk: It most likely comes down to the original licensing agreement for the music in it. Often those agreements only license it for the medium it first releases in, so it has to be re-licensed if it's rereleased in a different form or through a ...07/27/2015 - 12:35pm
benohawkWhy would steam be paying royalties on anything in quake?07/27/2015 - 12:01pm
black mantaI recommend using the KMQuake II patch which supports .ogg music files, then downloading the music from someplace, then dropping it in to a music folder into the \baseq2 directory.07/27/2015 - 10:32am
black mantaI got Quake 2 during the Steam Quakecon sale. Funny thing is, there's no music for it! Guess Steam didn't want to pay the royalty fees or something.07/27/2015 - 10:30am
black mantaLike EZK, I also have a backlog of games. Right now I'm playing Crysis 3 for the first time, and replaying Quake 2.07/27/2015 - 10:29am
E. Zachary KnightZippy, No. It is because I have a backlog of games a mile long and have not bought to many new games, which includes Mass Effect.07/27/2015 - 9:28am
 

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