While many might think that Microsoft took great delight in Sony's month-long downtime after being hacked, Microsoft said that it was saddened by the entire situation and that the attack on PSN in April was a bad thing for the entire industry.
"It’s bad for the industry that this has happened to Sony," said Xbox COO Dennis Durkin in a recent interview with Industry Gamers. "It’s very, very bad. It’s very damaging."
"So we don’t wish that upon anybody and you’ve seen we’ve been actually pretty quiet on the subject because we don’t want to appear to even be looking to be taking advantage of somebody else’s situation like that. That’s just not in our DNA."
The only good thing to come out of the situation is that it was a wake-up call to the entire industry - particularly those services that live or die by their continued steady availability and their level of security.
"Xbox Live is obviously very important to our consumers," he continued. "It’s part of the value proposition of why consumers buy our gaming consoles. So they want that to be on just like you want your phone to be on."
He went on to say that Microsoft has an obligation to its customers when it comes to security and that they have been diligent in protecting the service.
"And so we have that obligation and we’ve been diligently, not only in terms of our processes, which we leverage heavily from the company, but just in terms of our people resource and all that so we do everything we can to protect our consumers’ data.
Like in society, you can’t always protect everything. There are people who are going to want to disrupt things and you can’t always perfectly protect against every scenario, but we’re going to make sure we do everything to we can to be sure we’re as secure as we possibly can be."
Source: MCVUK
Comments
Re: Microsoft 'Saddened by PSN Hack'
Microsoft is sad that more people didn't jump ship to the 360 when the PSN was done.
Re: Microsoft 'Saddened by PSN Hack'
You sir are an idiot. Of course they are sad and for legitimate reasons. Just imagine what could happen if xbox live players started to get worried about the effect a similar attack could have on their accounts. How many of them use debit or credit cards directly to renew memberships or buy points. They could very easily take a big hit because of the faulout from sony's inadequate hacking defences.
Re: Microsoft 'Saddened by PSN Hack'
This. The hack hurts a lot more than just Sony. It goes past Microsoft, too. Even within Microsoft this is more than just Xbox Live, they have other services that aren't in competition with Sony that will suffer the fallout from this fiasco.
In my work I was just starting to see more businesses adopt cloud services. Now there's a renewed resistance to them, because they look at the PSN - a large offsite service that is required for its clients to access major features of their hardware - and they see the same basic concept as their cloud provider. When they see what happened to PSN customers, they think what it would be if the clients were businesses like themselves and not consumers. They see themselves trapped between angry customers and a locked down network effectively holding crucial parts of their business hostage.
That crucial week of silence would have been a week unable to do business and unable to adequaetly explain why. The sluggish response after that would leave them open to the wrath of customers facing identity theft. Three weeks without access to your backups, your database, your billing, or other critical systems could put you out of business.
Re: Microsoft 'Saddened by PSN Hack'
I wish the fanboys were as humble as Microsoft is being now.