Games and Films as Crisis Management Training Tools

July 6, 2011 -

Researcher Anita Lynn Furtner says that the best way to train for a crisis is to use films and video games. She said crisis management training needs a change and that it is time to do away with lectures and boring PowerPoint presentations and consider films and video games.

"You have a lecture, you have a PowerPoint and a knowledge check and, there, you are considered trained and certified. And, most likely, you only do this once a year," said Furtner. She wrote her dissertation at the University of Arizona about the potential use of films and video games for crisis management training. She earned her doctoral degree in rhetoric, composition and the teaching of English in May

"That's not what I call motivating or engaging, and it doesn't lead to any long-term recall," added Furtner.

These kinds of ideas shaped her dissertation, "Entertaining Crisis: What 21st Century Corporations Can Learn from the Rhetoric of Crisis in Film and Computer Games." Furtner has long been concerned with finding stronger training models to provide effective ways to help people retain the knowledge they need when a real crisis happens.

For her study, Furtner used three films: "Virus," "Apollo 13" and "2012." She also studied three games: Splinter Cell: Conviction, Gears of War 2 and Call of Duty 6: Modern Warfare 2.

"With popular film, you are mentally engaged in understanding the story and keeping in mind different scenes to understand the big picture," she said. "Even more so with video games, because you have an active role in designing the story, to a certain extent."

But in studying plot, narrative and metaphor, Furtner found that not all films and video games work well in training. Those with a strong narrative and deep storyline tend to be better than traditional training methods.

Furtner says that she plans a new study that she will modify to influence player behaviors. In the long run she hopes that her work will help lead to more integrated ways for agencies, companies and organizations to implement useful crisis management training.

"I want to help people to be able to say, 'I'm not going to react, I'm going to respond,'" Furtner said. "I think it's important to make a shift in the way we are teaching our employees so that they are able to remember this a week, a month, a year from now."

Source: UA News


 
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E. Zachary KnightIt doesn't matter what is inside the needle. As long as it requires him to take the step of purposefully injecting himself, the threat of the substance is as close to zero as you can get.09/21/2014 - 1:27pm
quiknkoldEzach: I'm not talking about the needle. I'm talking about what's inside. Geeze. Depending on what it is, the sender could be guilty of bioterrorism.09/21/2014 - 12:51pm
E. Zachary Knightquiknkold, No. That syringe is not worse than white powder or a bomb. The syringe requires the recipient to actually inject themselves. Not true for other mail threats.09/21/2014 - 12:49pm
Andrew EisenThe closest to a threat I ever received was a handwritten note slipped under my door that read "I KNOW it was you." Still no idea what that was about. I think the author must have got the wrong apartment.09/21/2014 - 12:28pm
InfophileThat's what they call it? I always called it hydroxic acid...09/21/2014 - 11:57am
MaskedPixelanteProbably dihydrogen monoxide, the most dangerous substance in the universe.09/21/2014 - 10:14am
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james_fudgeI just looked it up on UPS.com09/21/2014 - 8:56am
james_fudgeand expensive for an American to ship to London.09/21/2014 - 8:55am
E. Zachary KnightThat is pretty scary. Would have been worse if it were a fake bomb or white powder.09/21/2014 - 8:49am
quiknkoldThere's some more tweets regarding it with more pictures09/21/2014 - 8:09am
quiknkoldMilo Yiannopoulos was mailed a syringe filled with clear liquid. He claims it's anti gamergate harassment. Mentioned on his twitter twitter.com/Nero/status/51366668391625523209/21/2014 - 8:07am
Andrew EisenNow, having said that, what sites are you reading that are claiming that if "you self-identify as a Gamer, you're immediately the problem" or that gamers are "obligated to stop harassment"? Or was that hyperbole too?09/21/2014 - 1:03am
Andrew EisenFirst of all, ONE person in the Shout box suggested an obligation to call harassers out on their harassing but only after YOU brought it up. Plus, Techno said "when you see it happening." If you don't see it, you're not under any obligation.09/21/2014 - 1:02am
Sleaker@Craig R. - at this point I don't even know what the hashtags are suppsed to be in support of. what does GamerGate actually signify.09/21/2014 - 12:21am
Sleaker@AE - Hyperbole for the first 2, but it seems like some of the comments in the shout are attempting to place blame on fellow gamers because they aren't actively telling people to stop harassing even though they don't necessarily know anyone that has.09/21/2014 - 12:16am
Andrew EisenSleaker - Who the heck are you reading that is claiming "all gamers are bad," we "need to pass laws or judgement on all gamers," that if "you self-identify as a Gamer, you're immediately the problem," or that gamers are "obligated to stop harassment"?09/20/2014 - 9:44pm
erthwjimhe swatted more than just krebs, I think he swatted 30 people http://krebsonsecurity.com/2014/05/teen-arrested-for-30-swattings-bomb-threats/09/20/2014 - 9:31pm
Craig R.Btw, the guy who swatted security expert Brian Krebs? He got picked up recently. It can be done.09/20/2014 - 8:55pm
 

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