Steam Gives Refunds to From Dust Customers

August 24, 2011 -

Customers, disgusted over Ubisoft's bait-and-switch relating to the DRM in the PC version of From Dust are authorizing Steam to give its customers refunds. The decision to give people back their money for the game came after the company flip-flopped on DRM inclusion in From Dust.

Earlier this month a company spokesperson claimed that the game would not contain any kind of DRM. Recently it was revealed upon the release that From Dust did in fact contain DRM in it. Fans, already sick of Ubisoft's "always-on" DRM scheme in other Ubisoft games were vocal in their discomfort with the company. Rock Paper Shotgun readers report that they have received emails from Steam support that say the following:

"If you don't want to wait for the patch or if you haven't played the game, per Ubisoft's request, we will issue refunds [for] this title."

It didn't help that the PC port of the XBLA title also had plenty of technical issues and some bugs that made playing the game a hassle..

Source: RPS by way of Joystiq.

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Comments

Re: Steam Gives Refunds to From Dust Customers

but WAIT!

didn't this same company just recently say their DRM wasn't only effective, but well adhered to by the fanbase of these games?!

hmmm complete turn around on 2 fronts here me thinks.

1. saying the DRM won't be there

2. saying the DRM was good and no one really cared about it (which is beyond an obvious lie)

Re: Steam Gives Refunds to From Dust Customers

Seems the treatment is worse than the illness.  Here they go actual lost sales, there more real then losses suffered from piracy.

Re: Steam Gives Refunds to From Dust Customers

I swore off all Ubisoft games a couple of years ago and every time I read about them I am glad I did.

They have done nothing over the years to redeem themselves in my eyes.

Re: Steam Gives Refunds to From Dust Customers

That makes two of us. I went as far as to get into the Festivus spirit and air grievances on the Steam forums. Of course in reality, it's probably meaningless in the long run but somebody had to say it: http://forums.steampowered.com/forums/showthread.php?t=1850437

----
Papa Midnight

Re: Steam Gives Refunds to From Dust Customers

I wonder if Ubi is ever going to consider factors like pointless delays, bad porting, and obnoxious DRM as factors for why their PC games don't do that well.

Nah, that'd imply that they're doing something wrong. Must be pirates!

Re: Steam Gives Refunds to From Dust Customers

Don't forget the old standby "The pc is a dying market"!

 
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james_fudgethere's some inside baseball stuff going on in this Andrew - likely some stuff we don't know10/20/2014 - 3:30pm
E. Zachary KnightGreat musical video about online trolling. https://www.youtube.com/watch?v=_nS-QeM2ne810/20/2014 - 2:46pm
Andrew EisenBut again, this whole thing is just too damn vague to form an opinion on.10/20/2014 - 2:40pm
Andrew EisenWithout the original communication, it's impossible to say if it could honestly be misconstrued as a friendly suggestion rather than an employer directive. However, it appears that subsequent emails should have cleared up any doubt.10/20/2014 - 2:40pm
Andrew EisenThose aren't the owner's words, they're Chris Dahlen's. For what it's worth, we do see an email from Gonzalez stating "you've already broken the only rule we set for you!!!!!!!"10/20/2014 - 2:38pm
Michael ChandraSo really the guy's own words strike me as "wah! How dare you disagree with me!" behaviour, which is the sort of childish attitude I am unfortunately not surprised by.10/20/2014 - 2:17pm
Michael ChandraCorrect AE, but then again the owner's own words are about "wishes", not about an order. No "we told him not to", but going against his wishes.10/20/2014 - 2:16pm
Matthew Wilsonyup. sadly that has been true for awhile.10/20/2014 - 2:10pm
james_fudgewelcome to 2014 politics. Increasingly fought online10/20/2014 - 1:54pm
E. Zachary KnightIt is honestly a shame that anyone has to publicly state they are against such vile behavior, but that is the sad life we live.10/20/2014 - 1:46pm
E. Zachary KnightDecided to publicly reiterate my opposition to harassment campaigns. http://randomtower.com/2014/10/just-stop-with-the-harassment-and-bullying-campaigns-already/10/20/2014 - 1:45pm
Andrew EisenMichael Chandra - Unless I overlooked it, we haven't seen how the directive to not talk about whatever he wasn't supposed to talk about was phrased so it’s hard to say if it could have been misconstrued as a suggestion or not.10/20/2014 - 12:35pm
Andrew EisenHey, the second to last link is the relevant one! He actually did say "let them suffer." Although, he didn't say it to the other person he was bickering with.10/20/2014 - 12:29pm
Neo_DrKefkahttps://archive.today/F14zZ https://archive.today/SxFas https://archive.today/1upoI https://archive.today/0hu7i https://archive.today/NsPUC https://archive.today/fLTQv https://archive.today/Wpz8S10/20/2014 - 11:21am
Andrew EisenNeo_DrKefka - "Attacking"? Interesting choice of words. Also interesting that you quoted something that wasn't actually said. Leaving out a relevant link, are you?10/20/2014 - 11:04am
quiknkoldugh. I want to know why the hell Mozerella Sticks are 4 dollars at my works cafeteria...are they cooked in Truffle Oil?10/20/2014 - 10:41am
Neo_DrKefkaAnti-Gamergate supporter Robert Caruso attacks female GamerGate supporter by also attacking another cause she support which is the situation happening in Syia “LET SYRIANS SUFFER” https://archive.today/F14zZ https://archive.today/Wpz8S10/20/2014 - 10:18am
Neo_DrKefkaThat is correct in an At-Will state you or the employer can part ways at any time. However Florida also has laws on the books about "Wrongful combinations against workers" http://www.flsenate.gov/Laws/Statutes/2012/448.04510/20/2014 - 10:07am
james_fudgehe'd die if he couldn't talk about Wii U :)10/20/2014 - 9:16am
Michael ChandraBy the way, I am not saying Andrew should stop talking about Wii-U. I find it quite nice. :)10/20/2014 - 8:53am
 

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