Steam Gives Refunds to From Dust Customers

August 24, 2011 -

Customers, disgusted over Ubisoft's bait-and-switch relating to the DRM in the PC version of From Dust are authorizing Steam to give its customers refunds. The decision to give people back their money for the game came after the company flip-flopped on DRM inclusion in From Dust.

Earlier this month a company spokesperson claimed that the game would not contain any kind of DRM. Recently it was revealed upon the release that From Dust did in fact contain DRM in it. Fans, already sick of Ubisoft's "always-on" DRM scheme in other Ubisoft games were vocal in their discomfort with the company. Rock Paper Shotgun readers report that they have received emails from Steam support that say the following:

"If you don't want to wait for the patch or if you haven't played the game, per Ubisoft's request, we will issue refunds [for] this title."

It didn't help that the PC port of the XBLA title also had plenty of technical issues and some bugs that made playing the game a hassle..

Source: RPS by way of Joystiq.

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Comments

Re: Steam Gives Refunds to From Dust Customers

but WAIT!

didn't this same company just recently say their DRM wasn't only effective, but well adhered to by the fanbase of these games?!

hmmm complete turn around on 2 fronts here me thinks.

1. saying the DRM won't be there

2. saying the DRM was good and no one really cared about it (which is beyond an obvious lie)

Re: Steam Gives Refunds to From Dust Customers

Seems the treatment is worse than the illness.  Here they go actual lost sales, there more real then losses suffered from piracy.

Re: Steam Gives Refunds to From Dust Customers

I swore off all Ubisoft games a couple of years ago and every time I read about them I am glad I did.

They have done nothing over the years to redeem themselves in my eyes.

Re: Steam Gives Refunds to From Dust Customers

That makes two of us. I went as far as to get into the Festivus spirit and air grievances on the Steam forums. Of course in reality, it's probably meaningless in the long run but somebody had to say it: http://forums.steampowered.com/forums/showthread.php?t=1850437

----
Papa Midnight

Re: Steam Gives Refunds to From Dust Customers

I wonder if Ubi is ever going to consider factors like pointless delays, bad porting, and obnoxious DRM as factors for why their PC games don't do that well.

Nah, that'd imply that they're doing something wrong. Must be pirates!

Re: Steam Gives Refunds to From Dust Customers

Don't forget the old standby "The pc is a dying market"!

 
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MaskedPixelantehttp://uplay.ubi.com/#!/en-US/events/uplay-15-days You can win FREE GAMES FOR A YEAR! Unfortunately, they're Ubisoft games.12/18/2014 - 6:29pm
Papa MidnightAh, so it was downtime. I've been seeing post appear in my RSS feed, but I was unable to access GamePolitics today across several ISPs.12/18/2014 - 6:06pm
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PHX Corphttp://www.craveonline.com/gaming/articles/801575-sony-refuses-offer-refund-playstation-game-fraudulently-purchased-hacker Sony Refuses to Offer Refund for PlayStation Game Fraudulently Purchased by Hacker12/18/2014 - 1:43pm
NeenekoMakes sense to me, and sounds kinda cool. One cool thing about Minecraft is the meta game, you can implement other game types within its mechanics. There are servers out there with plots, an episodic single player one sound kinda cool12/18/2014 - 11:07am
MaskedPixelantehttps://mojang.com/announcing-minecraft-story-mode/ Umm... what?12/18/2014 - 10:24am
NeenekoThat would make sense. Theaters probably can not afford the liability worry or a drop in ticket sales from worried people. Sony on the other hand can take a massive writeoff, and might even be able to bypass distribution contracts for greater profit.12/18/2014 - 10:03am
ConsterNeeneko: I thought they cancelled it because the major cinema franchises were too scared of terrorist attacks to show the film?12/18/2014 - 9:55am
Neeneko@Wonderkarp - there is still a lot of debate regarding if the movie was a motive or not. Unnamed officials say yes, the timeline says no.12/18/2014 - 9:10am
NeenekoSomething does not smell right though, Sony is no stranger to being hacked, so why cancel this film? For that matter, they are still not giving in to hacker's original demands as far as I know.12/18/2014 - 9:06am
PHX Corp@prh99 Not to mention the Dangerous Precedent that sony's hacking scandal just set http://mashable.com/2014/12/17/sony-hackers-precedent/12/18/2014 - 8:25am
Matthew WilsonI hope its released to netflix or amazon12/18/2014 - 12:11am
prh99Basically they've given every tin pot dictator and repressive regime a blue print how to conduct censorship abroad. The hecklers veto wins again. At least when it comes to Sony and the four major theater chains.12/17/2014 - 11:55pm
MaskedPixelante"It's not OUR fault that our game doesn't work, it's YOUR fault for having so many friends."12/17/2014 - 9:48pm
Matthew Wilsonapparently tetris did not work because he has a full friends list12/17/2014 - 9:21pm
WonderkarpSo Sony cancelled the release of the Interview. was it ever confirmed that the Sony hacking was done because of that specific movie?12/17/2014 - 8:54pm
MaskedPixelanteWow, Ubisoft went four for four, I didn't think it was actually possible.12/17/2014 - 8:37pm
MechaTama31Oh, ok, I was mixing up "on Greenlight" and "Greenlit".12/17/2014 - 8:23pm
Matthew Wilson@phx you beat me to it. how do you screw up tetris?! my ubisoft this is just stupid. no one should ever preorder a ubisoft game again! ps people should never preorder any game regardles of dev.12/17/2014 - 6:28pm
PHX Corphttp://www.ign.com/videos/2014/12/17/what-the-heck-is-wrong-with-tetris-ps4 I give up on ubisoft12/17/2014 - 6:01pm
 

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