Canada to Rogers: Come up With Plan to Stop Throttling game Traffic

September 19, 2011 -

The Canadian government’s telecommunications regulator has had enough of Internet service provider Rogers Communications throttling online game connections. The ISP tried to provide a reason but the government seems unsatisfied with the answer. The Canadian Radio-television Telecommunications Commission has given the company until September 27 to put together a plan to deal with the problem of game throttling.

"Commission staff also requests that Rogers provide a detailed report to the Commission once the problem is resolved, demonstrating that the problem has been fixed," read a portion of the letter sent to the ISP by the commission. "The requested document should include an overview of the solution, how it deals with the "underlying" dilemma, and "a description of the changes made to Rogers' ITMP [Internet Traffic Management Practices] disclosures in order to accurately reflect resolution of this problem."

The CRTC also plans on creating new guidelines "for responding to complaints and enforcing framework compliance by Internet service providers" sometime this week. Critics of this particular ISP think that these new guidelines will make it easier to resolve ISP and game related disputes.

The ball was put in the CRTC's court last year when Canadian World of Warcraft players began complaining of traffic interference during peak traffic periods. A December 2010 letter to the Commission revealed that content-to-client traffic was being mistaken for P2P traffic, and therefore being throttled by Rogers.

Ars Technica has more background information on this story here -- including a response from Teresa Murphy, who is a co-complainant alongside Jason Koblovsky. You may know Jason from his regular blog posts and his occasional contributions at GP.

Source: Ars Technica


Comments

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

Rogers (and Bell) are going to soon have to face up to the future of the internet service. They're too invested in selling other services (such as Phone and Television) that conflict with web-services for them to actually make a stand as a good and reliable ISP. With the increasing availability of web-video and services like Google Voice, it's getting less and less appealing to pay for the obscenely overrated sevices Rogers provides.

Case in point, I recently moved, and dropped Rogers as a provider; they were charging $65 a month for the high speed service I was using, and a $1.50 for every gig over the first hundred of use -- as my fiance and I do everything on the web, we were regularly getting an extra $10-20 on our bill every month, no problem.

Our new provider is charging $10 less a month for a higher speed connection, no caps, and a few other perks. We're now saving about $25 a month; our bill is never a surprise. The connection is just as stable, and it makes services like Netflix functionally free. And we don't have to deal with other anti-consumer policies like this one.

The only reason Rogers and Bell retain their customer base is because they are the biggest companies with the best recognition and largest marketing efforts. And if they don't shape up, more of the little guys are going to tear customers away from them bit by bit until nothing is left.

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

What ISP are you using?

Living in Canada is awesome. We enjoy the universal healthcare and gun-free environment of a European country while getting all of our games released at the same time as the US.

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

Distributel; I have nothing but praise for them so far, though the service is still fresh.

 
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Matthew WilsonI did a clean install, and have had no issues, it seems they got this right07/29/2015 - 7:43pm
PHX Corphttp://www.gamnesia.com/news/randy-pitchford-on-aliens-criticism-it-depends-on-what-criteria-youre-using oh look, More Randy pitchford Shooting himself in the foot again07/29/2015 - 7:43pm
Craig R.And even then, I'd say upgrade, make your backup media, and then do a clean install07/29/2015 - 7:29pm
Craig R.Personally, I'm recommending people wait 2-3 months at least before upgrading07/29/2015 - 7:29pm
Matthew Wilsonthat being said I am not normal, I took the upgrade and made a recovery drive, than did a clean install. most issues in os upgrades come from doing the upgrade. doing a fresh install fixes that.07/29/2015 - 6:58pm
Matthew Wilson@james so far hone, no major issues encountered yet. the only issue ?I have is my second wifi adaptor does not work, but I have my built in one. that issue is on netgear to fix though with new drivers07/29/2015 - 6:46pm
TechnogeekSora, the entire reason those clauses are being added everywhere is that they WERE upheld. AT&T Mobility v. Concepcion, back in 2011.07/29/2015 - 6:28pm
james_fudgeHow many crashes so far?07/29/2015 - 5:46pm
Matthew Wilsonmost likly not since windows is considered essential, so unreasonable tos wont hold up. that being said, I am using it, and its prity good.07/29/2015 - 5:11pm
Sora-ChanThe question on those is can they be held up in court. From what I can tell those kinds of clauses haven't been challenged in court yet.07/29/2015 - 4:40pm
E. Zachary KnightPapa, Of course thre is. That has now become a permanent part of the EULA boilerplate template.07/29/2015 - 12:56pm
Papa MidnightIn case anyone is interested, there is a clause written into Section 10 of Windows 10's EULA that provides for a Class Action Waiver, and restricts the user to Binding Arbitration.07/29/2015 - 11:15am
TechnogeekNo, that folder is what gets used for the upgrade process. I already had the upgrade go through on my notebook.07/29/2015 - 10:35am
Andrew EisenMatt - And AGAIN, you keep saying "accountable." What exactly does that mean? How is Gamasutra not accounting for the editorial it published? How is it not accountable to its readership (which, AGAIN, is primarily game industry folk, not gamers)?07/29/2015 - 10:10am
james_fudgeThat's the clean install, for anyone asking07/29/2015 - 9:23am
TechnogeekAlso, it's the upgrade that's available for installation now. You might need to forcibly initiate the Windows Update process before it'll start downloading, though. (If there's a C:\$Windows.~BT folder on your computer, then you're in luck.)07/29/2015 - 8:46am
TechnogeekAdmittedly there's more room to push for an advertiser boycott when you get into opinion content versus pure news, but keep in mind that reviews are opinion content as well.07/29/2015 - 8:46am
TechnogeekMatts: There's a difference between "this person regularly says extremely terrible stuff" and "I don't like the phrasing used in this one specific editorial".07/29/2015 - 8:45am
MattsworknameWait, is that for the upgrade or the clean install only? cause I was gonna do the upgrade07/29/2015 - 8:32am
james_fudgehttps://www.microsoft.com/en-us/software-download/windows1007/29/2015 - 8:30am
 

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