Canada to Rogers: Come up With Plan to Stop Throttling game Traffic

September 19, 2011 -

The Canadian government’s telecommunications regulator has had enough of Internet service provider Rogers Communications throttling online game connections. The ISP tried to provide a reason but the government seems unsatisfied with the answer. The Canadian Radio-television Telecommunications Commission has given the company until September 27 to put together a plan to deal with the problem of game throttling.

"Commission staff also requests that Rogers provide a detailed report to the Commission once the problem is resolved, demonstrating that the problem has been fixed," read a portion of the letter sent to the ISP by the commission. "The requested document should include an overview of the solution, how it deals with the "underlying" dilemma, and "a description of the changes made to Rogers' ITMP [Internet Traffic Management Practices] disclosures in order to accurately reflect resolution of this problem."

The CRTC also plans on creating new guidelines "for responding to complaints and enforcing framework compliance by Internet service providers" sometime this week. Critics of this particular ISP think that these new guidelines will make it easier to resolve ISP and game related disputes.

The ball was put in the CRTC's court last year when Canadian World of Warcraft players began complaining of traffic interference during peak traffic periods. A December 2010 letter to the Commission revealed that content-to-client traffic was being mistaken for P2P traffic, and therefore being throttled by Rogers.

Ars Technica has more background information on this story here -- including a response from Teresa Murphy, who is a co-complainant alongside Jason Koblovsky. You may know Jason from his regular blog posts and his occasional contributions at GP.

Source: Ars Technica


Comments

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

Rogers (and Bell) are going to soon have to face up to the future of the internet service. They're too invested in selling other services (such as Phone and Television) that conflict with web-services for them to actually make a stand as a good and reliable ISP. With the increasing availability of web-video and services like Google Voice, it's getting less and less appealing to pay for the obscenely overrated sevices Rogers provides.

Case in point, I recently moved, and dropped Rogers as a provider; they were charging $65 a month for the high speed service I was using, and a $1.50 for every gig over the first hundred of use -- as my fiance and I do everything on the web, we were regularly getting an extra $10-20 on our bill every month, no problem.

Our new provider is charging $10 less a month for a higher speed connection, no caps, and a few other perks. We're now saving about $25 a month; our bill is never a surprise. The connection is just as stable, and it makes services like Netflix functionally free. And we don't have to deal with other anti-consumer policies like this one.

The only reason Rogers and Bell retain their customer base is because they are the biggest companies with the best recognition and largest marketing efforts. And if they don't shape up, more of the little guys are going to tear customers away from them bit by bit until nothing is left.

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

What ISP are you using?

Living in Canada is awesome. We enjoy the universal healthcare and gun-free environment of a European country while getting all of our games released at the same time as the US.

Re: Canada to Rogers: Come up With Plan to Stop Throttling ...

Distributel; I have nothing but praise for them so far, though the service is still fresh.

Forgot your password?
Username :
Password :

Poll

How do you feel about microtransactions in $60 video games?:

Shout box

You're not permitted to post shouts.
Goth_SkunkMGSV: The Phantom Integrity - A Rant by RazörFist. (NSFW on account of language). RazörFist discusses the latest batch of unethical journalist conduct, with a caveat. - http://ow.ly/RwXYT08/29/2015 - 7:10am
Goth_Skunk@Brad: I can.08/29/2015 - 6:13am
Goth_SkunkI assume "Stacy" is a pseudonym. After reading what she went through, I would not be one bit surprised if it is.08/29/2015 - 6:13am
Goth_SkunkA Year of #GamerGate: From Neutral To Anti To Neutral To Pro by "Stacy" - http://ow.ly/RwVeT08/29/2015 - 6:12am
Brad GlasgowI can't believe Matt Lees deleted his positive review of Ethan Carter because Chmielarz is sympathetic to GG.08/29/2015 - 5:30am
Goth_SkunkA GameDev's Year With #GG: The Good, The Bad, and The Ugly by Adrian Chmielarz - http://ow.ly/RwSCd08/29/2015 - 5:18am
Goth_SkunkDespite not being a fan of fighting games I had to check out that R Mika trailer. Loved it. Still won't buy the game though, on account of Isuckatstreetfighteritis.08/29/2015 - 2:42am
MechaCrashI use a Dynex DX-840 headset, but it's discontinued. :( I wanted a mono headset so I could keep the other ear free for my speakers, but it has the bonus of being very light and comfortable, so you don't notice it.08/29/2015 - 12:41am
Big PermSora - I was just having a slow day at work earlier. Now I'm home with vidya!08/28/2015 - 7:54pm
ZippyDSMleeSora-Chan: Blender is easy compared to 3Dmax :P08/28/2015 - 6:51pm
Sora-Chantime to take up a hobby? maybe messing around in GIMP to make wallpapers? use qCAD to design somethin? open Blender and stare at it for a couple hours trying to figure what does what?08/28/2015 - 6:41pm
Big PermAlso, yes. I've been spamming the shoutbox. I don't have much going on today, don't judge me08/28/2015 - 3:25pm
Big PermThanks, but yeah. Not sure I wanna drop that kind of cash :P I don't even mind the sound quality of my krakens, it just hurts to wear em after a couple hours.08/28/2015 - 3:25pm
Sora-Chan@Big Perm: I'm a bit of a fan of the Omega Recon3D headset from SoundBlaster. Though it is a bit expensive.08/28/2015 - 2:36pm
Big PermI actually need to look into a new headset. I have those green razer krakens and I would not suggest them. Though maybe they're better for people without glasses08/28/2015 - 11:32am
Big PermI've never heard if Apple was dominant in Japan.08/28/2015 - 11:25am
E. Zachary KnightBeats by Dre? If music videos are anything to go by, they are the only headphones in existence.08/28/2015 - 11:21am
Big PermI wonder what kind of headphones she has08/28/2015 - 11:13am
Andrew EisenMy favorite fighter character/costume of late is Lucky Chloe from Tekken 7.08/28/2015 - 10:59am
Big PermYou might be right, Zippy08/28/2015 - 9:21am

Be Heard - Contact Your Politician