What to Expect When Your GFW Live Account is Hacked

September 23, 2011 -

When you have an account for a service that keeps your credit card information on file, you hope that the company in question would provide you with some security, and when security fails, you pray that they will do what's right for the customer, but that doesn't always happen. In fact, sometimes companies do nothing at all to help you.

That is exactly what blogger Greg Knight learned about Microsoft when his Games for Windows Live account was hacked. Someone compromised his account and bought two games with his credit card (Batman: Arkham Asylum and Viva Piñata) using 10,000 Microsoft Points, to the tune of $125. He later discovered that his account had been hacked and the hackers changed the "alternate email address" to an account from guerrillamail.com.

After fixing that, Knight told Microsoft about the breach, who then locked down his account to investigate what had happened. After about a month a company representative told Knight that they found no evidence that his account had been hacked. Knight alleges that a Microsoft representative told him that they couldn't help him because his account wasn't connected to an Xbox 360. The representative also told him that he would have to go to his bank to convince them fraud occurred in order to get his money back.

This did not sit well with Knight so he decided to take the matter to his blog, and the court of public opinion. Here's what he wrote:

“Microsoft: If this is indeed your hacking/fraud policy, I find it disturbing. It is not acceptable to ignore credit card fraud that was committed on your service on the grounds that the victim doesn’t own the device that you want them to own. It costs you nothing to simply reset some intangible numbers, refund some money, and let bygones be bygones,” wrote Knight in his blog. “This could have been a very simple matter, but now look at what I’ve had to do. By the time you read this it will be too late for you to make good; the bank will have already been notified. I don’t get by on a lot of extra money after debts and bills are factored in. And yet I was very understanding of your procedure, waiting a month, a month when I really could have used that money. But you blew it.

It is too late for you to make good of your own volition so now it’s my turn to take my money back,” he added. “You didn’t even lose any product to whoever committed the fraud, so I leave public shaming to be your punishment. I hope everyone who reads this is as appalled as I am at how flippant and uncooperative you were over a serious matter like credit fraud.”

So far, Microsoft has not publicly commented on this story.

Source: Industry Gamers


Comments

Re: What to Expect When Your GFW Live Account is Hacked

I've had my MSN E-mail addressed which is connected to anything I do with Microsoft and calling India only to figure out they can't help you is frustrating and yes I dealt with this problem myself having to hire myself someone to get my account back which yeah I wish Microsoft used an authenticator or had one because with it's secruity I really don't buy MS games if I don't have to.

Re: What to Expect When Your GFW Live Account is Hacked

They should draft legislation requiring punctuation in online posts.

Re: What to Expect When Your GFW Live Account is Hacked

Maybe they should draft legislation requiring or at least encouraging companies to offer authenticators to their customers.

 
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Sleaker@Technogeek - How do you call someone out that anonymously calls in a SWAT team, or sends threats to people?09/20/2014 - 7:04pm
Technogeek"It also doesn't mean you're obligated to stop harassment from all gamers that are doing so." I'd say you're certainly obligated to call them out when you see it happening.09/20/2014 - 5:17pm
SleakerNow if you disagree with anything in my last 2 posts then we obviously have a difference in world view, and wont come to any sort of agreement. I'm fine with that, maybe some people aren't?09/20/2014 - 5:09pm
SleakerIt also doesn't mean that just because a news outlet says that Gamers are the problem and you self-identify as a Gamer, you're immediately the problem. It also doesn't mean you're obligated to stop harassment from all gamers that are doing so.09/20/2014 - 4:59pm
SleakerJust to re-iterate: People getting harassed is wrong. Just because someone is harassed by so called 'gamers' doesn't mean that all gamers are bad. nor does it mean that you need to pass laws or judgement on all gamers.09/20/2014 - 4:56pm
SleakerAnd furthermore just because someone doesn't 'crusade against the evil' that doesn't make them the problem. You can have discussion with those around you. There's a thing called sphere of influence.09/20/2014 - 4:54pm
Sleaker@Conster - one person getting harassed is a 'problem' only so far as the harassee's are doing it. Just because a select few people choose to act like this doesn't make it widespread. Nor does it immediately make everyone responsible to put an end to it.09/20/2014 - 4:54pm
james_fudgeno worries09/20/2014 - 4:15pm
TechnogeekI misread james' comment as "we can't have a debate without threatening" there at first. Actually wound up posting a shout about death threats and "kill yourself" not technically being the same thing before I realized.09/20/2014 - 3:59pm
james_fudgeDon't hit me *cowers behind Andrew*09/20/2014 - 3:20pm
ConsterYou take that back right now, james, or else. *shakes fist menacingly*09/20/2014 - 3:00pm
james_fudgeOur community is awesome. We can have a debate without threatening to kill each other.09/20/2014 - 2:50pm
Andrew EisenNo one's crossed a line but I just want to remind you all to keep discussions civil.09/20/2014 - 1:54pm
Craig R.tldr: I'm a gamer, and imo those who support GamerGate should feel free to take a flying leap off a cliff.09/20/2014 - 1:27pm
Craig R.Not only that, I'm pretty sure that if actual studies were done, you'd still deny them, Sleaker. After all, it's not what you'd want to hear to support your rose-colored view of GamerGate.09/20/2014 - 1:18pm
Craig R.There IS an issue. Nor do we need a study to show that if you deny it then you're part of the problem.09/20/2014 - 1:17pm
Sleakersimply oust people that do harass others.09/20/2014 - 11:34am
Sleaker@Conster - I can say the same thing if you think there's been more than a handful. Until there's an actual study on rates no one can claim to know how widespread the incidence of harassment is. Thus the best we can do is 'there might be an issue' and...09/20/2014 - 11:33am
ConsterSleaker: if you think there's only been "a handful of" incidents, you have your head stuck *somewhere* - I'm assuming it's sand.09/20/2014 - 5:38am
prh99Most of it's agitprop clickbait anyway.09/20/2014 - 5:27am
 

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