FCC, Wireless Carriers Agree to New Overage Alert System

October 17, 2011 -

The Federal Communications Commission and the nation's wireless carriers have hammered out an agreement that will have wireless operators notifying customers when they are nearing their monthly limits on usage for voice, text, or data services. The FCC estimates that tens of millions of wireless phone subscribers are hit with overage charges each year; their data is based on their own studies on the issue, as well as data from the Government Accountability Office and private research firms.

The new agreement covers all the members of the industry’s largest trade group (CTIA — the Wireless Association), which means that it covers more than 300 million wireless accounts, according to the FCC chairman Julius Genachowski.

"I appreciate the mobile phone companies’ willingness to work with my administration and join us in our overall and ongoing efforts to protect American consumers by making sure financial transactions are fair, honest and transparent," said President Obama is a statement.

Steve Largent, president of CTIA said that this new deal fulfilled a government pledge without imposing new regulations.

A 2010 study by the FCC found that approximately one in six mobile users had experienced what they call "bill shock," with 23 percent of users facing unexpected charges of $100 or more for overages. Another FCC report found that around 20 percent of bill shock complaints it received during the first half of 2010 were for $1,000 or more in overage charges.

Even unlimited data plans often have a caps limiting downloads each month to a certain number of megabytes. Last October, the FCC pointed out the case of a 66-year-old retiree from Dover, Mass., who received an $18,000 bill after the promotional period for his unlimited data plan expired without warning.

While companies have the option to deliver alerts by text or voice, they must be free to customers and automatic. Consumers can also opt out of the service if they so choose. At least two of the four types of alerts must be started by carriers within 12 months, and all alerts must begin within 18 months, according to the agreement. The companies also agreed to promote and publicize tools so that consumers can monitor their own usage. The FCC is working with the nonprofit Consumers Union to track wireless carriers’ compliance.

This new agreement hopes to make that sort of event a thing of the past by notifying customers when overages occur. How carriers will implement this plan remains to be seen but the FCC expects them to have some sort of system in place within a year.

Source: New York Times


Comments

Re: FCC, Wireless Carriers Agree to New Overage Alert System

I'm fairly sure there's a loophole in here somewhere.

Re: FCC, Wireless Carriers Agree to New Overage Alert System

my wireless carrier already does this. In fact i've had 2 carriers in my adult life, and both did this.

I thought it was standard to be upfront and honest with your customers. Apparently if you live in the US you need government controls just to play fair.

Re: FCC, Wireless Carriers Agree to New Overage Alert System

Nope. You have to have the government asks and then hope:

"I appreciate the mobile phone companies’ willingness to work with my administration and join us in our overall and ongoing efforts to protect American consumers by making sure financial transactions are fair, honest and transparent,"

 
Forgot your password?
Username :
Password :

Poll

Is King right? Should all games adopt the free-to-play model?:

Shout box

You're not permitted to post shouts.
Papa MidnightWith GTA5 (to date) failing to even provide indication of a PC release, I'm realising that this might be the first GTA game that I have not played (outside of Chinatown Wars) since the series inception.04/19/2014 - 8:14am
IanCSo im guessing a bunch of edutainment games, which a lot of people elsewhere are going gaga over, dot count as classics? Okay. If you don't mind me, i have a sudden urge to play Putt Putt....04/19/2014 - 6:15am
MaskedPixelantehttp://www.joystiq.com/2014/04/18/playstation-99-cent-sale-discounts-tokyo-jungle-super-stardust/ Weekend long PSN flash sale. So much stuff is 99 cents for the rest of the weekend.04/18/2014 - 5:59pm
Adam802http://www.polygon.com/2014/4/18/5627928/newtown-video-game-addiction-forum04/18/2014 - 4:14pm
Matthew Wilsonit is a video talking about why certain games/products/consoles do well, and others do not. he back it up with solid research.04/18/2014 - 3:56pm
Andrew EisenI'm not keen on blind links. What is it?04/18/2014 - 3:45pm
Matthew Wilsonthis is worth a whatch https://www.youtube.com/watch?v=MyXcr6sDRtw&list=PL35FE5C4B157509C904/18/2014 - 3:43pm
MaskedPixelanteNumber 3: Night Dive was brought to the attention of the public by a massive game recovery, and yet most of their released catalogue consists of games that other people did the hard work of getting re-released.04/17/2014 - 8:46pm
MaskedPixelanteNumber 2: If Humongous Entertainment wanted their stuff on Steam, why didn't they talk to their parent company, which does have a number of games published on Steam?04/17/2014 - 8:45pm
MaskedPixelanteNumber 1: When Night Dive spent the better part of a year teasing the return of true classics, having their big content dump be edutainment is kind of a kick in the stomach.04/17/2014 - 8:44pm
Matthew Wilsonhttp://www.giantbomb.com/articles/jeff-gerstmann-heads-to-new-york-takes-questions/1100-4900/ He talks about the future games press and the games industry. It is worth your time even though it is a bit long, and stay for the QA. There are some good QA04/17/2014 - 5:28pm
IanCErm so they shouldn't sell edutainment at all? Why?04/17/2014 - 4:42pm
MaskedPixelanteNot that linkable, go onto Steam and there's stuff like Pajama Sam on the front-page, courtesy of Night Dive.04/17/2014 - 4:13pm
Andrew EisenOkay, again, please, please, PLEASE get in a habit of linking to whatever you're talking about.04/17/2014 - 4:05pm
MaskedPixelanteAnother round of Night Dive teasing and promising turns out to be stupid edutainment games. Thanks for wasting all our time, guys. See you never.04/17/2014 - 3:44pm
Matthew WilsonAgain the consequences were not only foreseeable, but very likely. anyone who understood supply demand curvs knew that was going to happen. SF has been a econ/trade hub for the last hundred years.04/17/2014 - 2:45pm
Andrew EisenMixedPixelante - Would you like to expand on that?04/17/2014 - 2:43pm
MaskedPixelanteWell, I am officially done with Night Dive Studios. Unless they can bring something worthwhile back, I'm never buying another game from them.04/17/2014 - 2:29pm
PHX Corphttp://www.msnbc.com/ronan-farrow/watch/video-games-continue-to-break-the-mold-229561923638 Ronan Farrow Daily on Video games breaking the mold04/17/2014 - 2:13pm
NeenekoAh yes, because by building something nice they were just asking for people to come push them out. Consequences are protested all the time when other people are implementing them.04/17/2014 - 2:06pm
 

Be Heard - Contact Your Politician