Shanghai Activist Accuses Apple of Selling Used iPhones

October 26, 2011 -

A Shanghai activist is accusing Apple's Beijing store of passing old iPhones as brand new. According to a story in the Shanghai Daily, activist Wang Hai - who is representing two citizens - filed a lawsuit against Apple in a Chinese court accusing the firm of selling refurbished iPhones. Both purchases were made at the company's store in Beijing, China.

Hai claims that two consumers each bought what they thought was a brand new iPhone in July of this year with one year warranties. When they used the serial numbers on their phone to check the warranty they found that there was only six months left on it instead of one year.

This fact, says Hai, is proof that Apple knowingly sold used phones to customers as new.

"It is a very serious discrimination to Chinese consumers, because refurbished phones are being sold at cheaper prices abroad, but the same as new ones in China," Hai told the paper.

We'll let you know how this all plays out.

Source: MCV


Comments

Re: Shanghai Activist Accuses Apple of Selling Used iPhones

Doesn't really surprise me. This isn't on Apple, but the store. A certain large electronics retailer here in the US will do the same thing, at least at locations where the store manager is willing to break a few rules and strategically neglect paperwork.

Basic process: Broken out-of-warranty items come in, owners are offered to buy a replacement because repairs will take time or be almost as much as a new item (which, between sending them back to the manufacturer or immensely inflated repair charges, is true). Anyone who accepts the new replacement offer, their item is then disassembled for parts. Two broken iPhones can easily make one working one, plus plenty of leftover parts to fix items for customers that didn't accept the replacement offer, rather than buying replacement parts.

Working items from this process like game systems, TVs, or computers are generally sold as used, but phones are special. Most buyers aren't just taking the phone in the box, they're actually having us activate it on their number and they're walking out with a functioning phone in their pocket. So a rebuilt phone can be passed off as new as long as there's no scuffs on the case. Plus, new buyers regularly leave the box behind, meaning rebuilt phones can be put in the box and then shelved as "New/Returned - Opened Package," which is a mark down, but not nearly as much as a used phone... and the parts used to fix the phones were free from broken phones.

It's basically what electronics recyclers like Gazelle.com do, but on a smaller scale.

Re: Shanghai Activist Accuses Apple of Selling Used iPhones

Ok, I almost asked what the problem with used phones is, however, it's not right to sell used as new.

Re: Shanghai Activist Accuses Apple of Selling Used iPhones

i had a similar issue with my original xbox a few years back when the DVD drive died.

they claimed my 1 year (not even counting the multiple extensions they had at the time) warranty had expired despite i'd only had the thing for about 6 months.

in the end i was about to pay up to get the bloody thing fixed, and magically they found there was an "error" and replaced the fubar drive for free.

 
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Andrew EisenPM - Yep, that's the one.03/06/2015 - 12:53am
TechnogeekBest case, it was some marketing douchebag who thought they could pander to both sides at once.03/06/2015 - 12:49am
TechnogeekAlso, this was the mistake tweet: http://i.imgur.com/4eLWNHx.jpg03/06/2015 - 12:48am
TechnogeekBecause nothing says "open, diverse gaming community" like buddying up with Breitbart.03/06/2015 - 12:47am
Papa MidnightAndrew Eisen, I believe this is the picture that you seek: http://i.imgur.com/Gdk60pa.jpg03/06/2015 - 12:30am
Papa MidnightSurely, Goth_Skunk, you say that in jest?03/06/2015 - 12:28am
prh99Craig R. Cause quite a few of them are not, they're bullies with different politics.03/06/2015 - 12:23am
MechaTama31What was the "mistake" tweet?03/06/2015 - 12:18am
MechaCrashWhatever you say, Goth.03/06/2015 - 12:02am
E. Zachary KnightGoth, they could have fooled me.03/05/2015 - 11:16pm
Goth_SkunkI don't understand. GamerGate supports an open, diverse gaming community for all as well. Google's statement is contradictory.03/05/2015 - 10:59pm
TechnogeekAnd as far as the Card thing went, I basically balanced it out personal guilt-wise by donating an amount equal to the Shadow Complex purchase price to the ACLU.03/05/2015 - 9:44pm
TechnogeekWelp, look like the Gerberghazi crowd is going to have to use Bing now. https://twitter.com/googlecloud/status/57365320825126093003/05/2015 - 9:42pm
Goth_SkunkAhh! I misinterpreted your statement about being left with almost every game in existence. I interpreted it as 'If you boycott games he's been involved with, you're boycotting almost all of them.'03/05/2015 - 9:31pm
Andrew EisenGoth - Card has been involved with only a small handful of games so if one were to boycott games for his involvement, they wouldn't be missing out on many games.03/05/2015 - 9:29pm
Goth_Skunk@Craig: Only if you're not interested in seeing it end.03/05/2015 - 9:27pm
Craig R.Instead of calling people the "anti gamergate faction", you could just call them "sane"03/05/2015 - 9:23pm
Goth_SkunkWhat do you mean 'almost every game in existence'? Card is a writer, not a game developer.03/05/2015 - 9:18pm
Andrew EisenBut I too wonder how many people who cry boycott actually follow through. I vaguely remember a few years ago a bunch of people boycotting one of the CoD games and were all found playing it on Steam.03/05/2015 - 7:53pm
Andrew EisenAn interesting quandary but not equivalent as boycotting games that Card was involved with leaves you with... well, almost every game in existence.03/05/2015 - 7:51pm
 

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