Shanghai Activist Accuses Apple of Selling Used iPhones

October 26, 2011 -

A Shanghai activist is accusing Apple's Beijing store of passing old iPhones as brand new. According to a story in the Shanghai Daily, activist Wang Hai - who is representing two citizens - filed a lawsuit against Apple in a Chinese court accusing the firm of selling refurbished iPhones. Both purchases were made at the company's store in Beijing, China.

Hai claims that two consumers each bought what they thought was a brand new iPhone in July of this year with one year warranties. When they used the serial numbers on their phone to check the warranty they found that there was only six months left on it instead of one year.

This fact, says Hai, is proof that Apple knowingly sold used phones to customers as new.

"It is a very serious discrimination to Chinese consumers, because refurbished phones are being sold at cheaper prices abroad, but the same as new ones in China," Hai told the paper.

We'll let you know how this all plays out.

Source: MCV


Comments

Re: Shanghai Activist Accuses Apple of Selling Used iPhones

Doesn't really surprise me. This isn't on Apple, but the store. A certain large electronics retailer here in the US will do the same thing, at least at locations where the store manager is willing to break a few rules and strategically neglect paperwork.

Basic process: Broken out-of-warranty items come in, owners are offered to buy a replacement because repairs will take time or be almost as much as a new item (which, between sending them back to the manufacturer or immensely inflated repair charges, is true). Anyone who accepts the new replacement offer, their item is then disassembled for parts. Two broken iPhones can easily make one working one, plus plenty of leftover parts to fix items for customers that didn't accept the replacement offer, rather than buying replacement parts.

Working items from this process like game systems, TVs, or computers are generally sold as used, but phones are special. Most buyers aren't just taking the phone in the box, they're actually having us activate it on their number and they're walking out with a functioning phone in their pocket. So a rebuilt phone can be passed off as new as long as there's no scuffs on the case. Plus, new buyers regularly leave the box behind, meaning rebuilt phones can be put in the box and then shelved as "New/Returned - Opened Package," which is a mark down, but not nearly as much as a used phone... and the parts used to fix the phones were free from broken phones.

It's basically what electronics recyclers like Gazelle.com do, but on a smaller scale.

Re: Shanghai Activist Accuses Apple of Selling Used iPhones

Ok, I almost asked what the problem with used phones is, however, it's not right to sell used as new.

Re: Shanghai Activist Accuses Apple of Selling Used iPhones

i had a similar issue with my original xbox a few years back when the DVD drive died.

they claimed my 1 year (not even counting the multiple extensions they had at the time) warranty had expired despite i'd only had the thing for about 6 months.

in the end i was about to pay up to get the bloody thing fixed, and magically they found there was an "error" and replaced the fubar drive for free.

 
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MaskedPixelantehttp://m.tickld.com/x/something-you-never-realized-about-guardians-of-the-galaxy Right in the feels.08/29/2014 - 6:56pm
AvalongodAgain I think we're conflating the issue of whether Sarkeesian's claims are beyond critique (no they're not) and whether its ever appropriate to use sexist language, let alone physical threats on a woman to intimidate her (no it isn't)08/29/2014 - 5:04pm
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Andrew EisenZip - And yet, you can't cite a single, solitary example. (And no one said you hated anyone. Along those lines, no one claimed Sarkeesian was perfect either.)08/29/2014 - 3:51pm
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ZippyDSMleeI do not hate them jsut think its mostly hyperlobe.08/29/2014 - 3:40pm
Andrew EisenSleaker - I'd say that's likely. From my experience, most who have a problem with Sarkeesian's videos either want to hate them in the first place (for whatever reason) or honestly misunderstand what they're about and what they're saying.08/29/2014 - 3:16pm
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TechnogeekIt gives me hope that maybe, just maybe, the gaming community is not statistically indistinguishable from consisting entirely of people that your average Xbox Live caricature would look at and go "maybe you should tone it down a little bit".08/29/2014 - 2:49pm
TechnogeekI just want to say that while I've disagreed with the staff of this site on several occasions, it's still good to see that they're not automatically dismissing Anita's videos as a "misandrist scam" or whatever the preferred dismissive term is these days.08/29/2014 - 2:49pm
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ZippyDSMleeAndrew Eisen:Right because shes prefect and never exaggerates... *rolls eyes*08/29/2014 - 12:53pm
SleakerAnd honestly, nearly all of the games she references, or images she depicts I've always cringed at and wondered why they were included in games to begin with, from pinups through explicit sexual depictions or direct abuse. I think it's cheap storytelling.08/29/2014 - 12:35pm
Sleaker@AE - aren't most people fundamentally misunderstanding her at this point? haha.. On a related note I think a lot of the backlash is coming from males that think she is telling them their 'Generic Male Fantasy' is bad and wrong.08/29/2014 - 12:33pm
Andrew EisenAnd no, I don't think the female community would be upset over the performance of a case study in and of itself. Possibly the mostivations behind such a study, the methodology or conclusions but not the mere idea of a case study.08/29/2014 - 12:29pm
Andrew EisenAmusingly, these videos aren't saying you can't/shouldn't use tropes or that sexual representations are inherently problematic so those are very silly things to have a problem with and indicate a fundamental misunderstanding of the series.08/29/2014 - 12:29pm
SleakerDo you think the female community would get extremely angry over a male doing a case study on the negative impact of sex-novels and their unrealistic depiction of males and how widespread they are in american culture?08/29/2014 - 12:25pm
SleakerThe other thing that people might find problematic is that they see no problem with sexual representations of females (or males) in games. And realistically, why is there anything wrong with sexual representations in fiction?08/29/2014 - 12:24pm
SleakerTo even discuss or bring up these issues at a cultural level to begin with. Going straight for games to many probably feels like a huge overstepping given that it's interactive story in many cases, and when you're telling a story why can't you use tropes.08/29/2014 - 12:21pm
 

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