Warner Bros. Asks For Help with Arkham City Save Game Glitch

November 15, 2011 -

Warner Bros. has been trying to figure out how to fix a save game bug in the Xbox 360 version of Batman: Arkham City, but have thus far been unable to reproduce the error and are turning to the community for help. The company said that it is working hard on a fix for the glitch that causes save games to be erased, but it's hard to "fix something you can't detect." It is asking Arkham City players having this problem to help them by providing as much information as they can. Below is the post related to this problem from the official Arkham City forums:

"We greatly appreciate and value you as a customer and apologize for any inconvenience if you have encountered any technical problems which might have impacted your experience with the game.

We would very much like to fix the “disappearing save files” issue some consumers have been reporting with the XBOX 360 version of the game as quickly as possible. Thus far our QA department has been unable to reproduce this issue.

For those of you who are experiencing this particular issue, it would be invaluable to our QA team's ongoing test efforts if you can contact WB Games Support (support@wbgames.com) and let us know some specifics as to the hardware and software configuration of the XBOX 360 machine you are playing the game on. Answering the specific information below when you contact WB Games Customer Support would be most helpful:

• What version of the XBOX 360 hardware are you are experiencing the “disappearing save files” issue on?

•What storage method are you using to save your Batman: Arkham City game files to (i.e. XBOX 360 hard drive, XBOX 360 memory unit, USB drive)?

• What version of the XBOX 360 system software do you have on your machine?

• Are you running a Beta version of the forthcoming XBOX 360 “Holiday 2011” system update?

• Have you experienced the “disappearing save files” issue before and/or after installing any Batman: Arkham City DLC content (If yes, please be specific as to the DLC content you have downloaded)?

• Have you experienced the “disappearing save files” issue before and/or after installing either of Batman: Arkham City's two title updates?

Hopefully, the information you provide will result in a more specific pattern to emerge which will let us consistently reproduce the “disappearing save files” issue and ultimately get a fix in place.

Thank you for your input and support.
WB Games

Andy Cataldo
US Community Manager
Turbine Inc."

Posted in

Comments

Re: Warner Bros. Asks For Help with Arkham City Save Game Glitch

Not unsurprising. Often times bugs pop up that the devs can't replicate and need support from the community. Heck, that's the reason open beta's exist.

 
Forgot your password?
Username :
Password :

Poll

Which video game platform are you most thankful for?:

Shout box

You're not permitted to post shouts.
Matthew WilsonI heard reports of cheating, what else is happening?11/29/2014 - 1:28am
Papa MidnightThings are getting ugly over at the CS:GO tournament section of DreamHack Winter 201411/29/2014 - 1:27am
Matthew Wilsonhttp://arstechnica.com/tech-policy/2014/11/music-publishers-finally-pull-the-trigger-sue-an-isp-over-piracy/ this is just stupid.11/29/2014 - 12:56am
Papa MidnightWhat Andrew Said. I also got directed to a Blu-Ray for Dragon Ball Z.11/29/2014 - 12:38am
Andrew EisenI don't get it. That's a link to a Dragon Ball Z set.11/29/2014 - 12:21am
MaskedPixelantehttps://hmv.ca/en/Search/Details?sku=763440 Real life Metroidvania.11/28/2014 - 8:33pm
Matthew Wilsonhttp://www.theguardian.com/uk-news/2014/nov/25/lee-rigby-report-internet-firms-safe-haven-terrorists-pm wow... come on uk really?11/28/2014 - 2:39pm
MaskedPixelantehttp://www.nintendolife.com/news/2014/11/two_tetris_downloads_to_be_removed_from_the_3ds_eshop_in_europe Tetris to be removed from the 3DS VC at the end of the year in Europe. Other regions unknown, but will probably all happen too.11/28/2014 - 9:16am
Andrew EisenThe story you just linked to? The story you asked if anyone had seen? Yes, THAT obnoxiousness. I've heard it parroted for nearly two years now.11/27/2014 - 7:57pm
ZippyDSMleeAndrew Eisen: That shes an ex con man?11/27/2014 - 7:54pm
Andrew EisenI've heard the same obnoxious horse poo for years. It's nothing new.11/27/2014 - 7:45pm
ZippyDSMleeAlso anyone see this? http://guardianlv.com/2014/11/anita-sarkeesian-unmasked-feminist-icon-or-con-artist/11/27/2014 - 7:28pm
ZippyDSMleeEvil within is a badly designed game.11/27/2014 - 7:28pm
Andrew EisenSure but you said "widens," hence my confusion. Looking into it, yep, there's a tweak to completely re-frame the image, adding more info at the top and bottom. You apparently need a fairly beefy rig to keep it running smooth when you do that though.11/27/2014 - 6:48pm
Matthew Wilsonthere is vertical fov, not just horizontal fov11/27/2014 - 6:38pm
Andrew EisenWell, you can widen it to 3:1 or even 10:1 but I don't know why you'd want to. From what I understand it's the missing visual info at the top and bottom that some object to, not that there isn't enough on either side.11/27/2014 - 6:36pm
Matthew WilsonI think it widenss the fov, so you get to see more.11/27/2014 - 6:31pm
Andrew EisenI don't see how as doing so would not add any visual information to the top or bottom of the screen.11/27/2014 - 6:04pm
Matthew Wilsonfrom what I read, getting rid of the black bars and stretching it out made for a better play experience.11/27/2014 - 5:59pm
Andrew EisenFrom what I hear, there's a ton of "look up and shoot at the guys above you" stuff in the game that the wider frame doesn't accommodate such actions well.11/27/2014 - 5:55pm
 

Be Heard - Contact Your Politician