Warner Bros. Asks For Help with Arkham City Save Game Glitch

November 15, 2011 -

Warner Bros. has been trying to figure out how to fix a save game bug in the Xbox 360 version of Batman: Arkham City, but have thus far been unable to reproduce the error and are turning to the community for help. The company said that it is working hard on a fix for the glitch that causes save games to be erased, but it's hard to "fix something you can't detect." It is asking Arkham City players having this problem to help them by providing as much information as they can. Below is the post related to this problem from the official Arkham City forums:

"We greatly appreciate and value you as a customer and apologize for any inconvenience if you have encountered any technical problems which might have impacted your experience with the game.

We would very much like to fix the “disappearing save files” issue some consumers have been reporting with the XBOX 360 version of the game as quickly as possible. Thus far our QA department has been unable to reproduce this issue.

For those of you who are experiencing this particular issue, it would be invaluable to our QA team's ongoing test efforts if you can contact WB Games Support (support@wbgames.com) and let us know some specifics as to the hardware and software configuration of the XBOX 360 machine you are playing the game on. Answering the specific information below when you contact WB Games Customer Support would be most helpful:

• What version of the XBOX 360 hardware are you are experiencing the “disappearing save files” issue on?

•What storage method are you using to save your Batman: Arkham City game files to (i.e. XBOX 360 hard drive, XBOX 360 memory unit, USB drive)?

• What version of the XBOX 360 system software do you have on your machine?

• Are you running a Beta version of the forthcoming XBOX 360 “Holiday 2011” system update?

• Have you experienced the “disappearing save files” issue before and/or after installing any Batman: Arkham City DLC content (If yes, please be specific as to the DLC content you have downloaded)?

• Have you experienced the “disappearing save files” issue before and/or after installing either of Batman: Arkham City's two title updates?

Hopefully, the information you provide will result in a more specific pattern to emerge which will let us consistently reproduce the “disappearing save files” issue and ultimately get a fix in place.

Thank you for your input and support.
WB Games

Andy Cataldo
US Community Manager
Turbine Inc."

Posted in

Comments

Re: Warner Bros. Asks For Help with Arkham City Save Game Glitch

Not unsurprising. Often times bugs pop up that the devs can't replicate and need support from the community. Heck, that's the reason open beta's exist.

 
Forgot your password?
Username :
Password :

Poll

Which group is more ethically challenged?:

Shout box

You're not permitted to post shouts.
E. Zachary KnightTeachers unions are just as bad as police unions, except of course you are far less likely to be killed by a teacher on duty than you are a cop. But they also protect bad teachers from being fired.07/07/2015 - 6:29pm
E. Zachary KnightGoth, so you agree they are still union members. Thankfully we have a first ammendment that protects people from being forced to join groups they don't support (in most cases any way.)07/07/2015 - 6:27pm
E. Zachary KnightAh, police unions. The reason why cops can't get fired when they beat a defenseless mentally ill homeless person to death. Or when they throw a grenade into a baby's crib. Or when theykill people they were called in to help not hurt themselves.07/07/2015 - 6:26pm
Goth_SkunkeZeek: Non-union employees have no right to attend meetings or union convention/AGM, or influence policy. The only time they get to vote is whether or not to strike.07/07/2015 - 6:24pm
Infophile(cont'd) about non-union police officers being given hell until they joined the union.07/07/2015 - 4:58pm
InfophileParadoxically, the drive in the US to get rid of unions seems to have left only the most corrupt surviving. They seem to be the only ones that can find ways to browbeat employees into joining when paying dues isn't mandatory. I've heard some stories ...07/07/2015 - 4:57pm
Matthew WilsonI am old school on this. I believe its a conflict of interest to have public sector unions. that being said, I do not have a positive look on unions in general.07/07/2015 - 3:59pm
TechnogeekWhat's best for the employee tends to be good for the employer; other way around, not so much. So long as that's the case, there's going to be a far stronger incentive for management to behave in such a way that invites retalitation than for the union to.07/07/2015 - 3:10pm
TechnogeekTeachers' unions? State legislatures. UAW? Just look at GM's middle management.07/07/2015 - 3:05pm
TechnogeekIn many ways it seems that the worse a union tends to behave, the worse that the company's management has behaved in the past.07/07/2015 - 3:02pm
james_fudgeCharity starts at home ;)07/07/2015 - 2:49pm
james_fudgeSo mandatory charity? That sounds shitty to me07/07/2015 - 2:49pm
E. Zachary KnightGoth, if Union dues are automatically withdrawn, then there is no such thing as a non-union employee.07/07/2015 - 2:38pm
Goth_Skunka mutually agreed upon charity instead.07/07/2015 - 2:33pm
Goth_Skunkyou enjoy the benefits of working in a union environment. If working in a union is against your religious beliefs or just something you wholeheartedly object to, dues will still be deducted from your pay, but you can instruct that they be directed towards07/07/2015 - 2:33pm
Goth_SkunkBasically, if you are employed in a business where employees are represented by a union for the purposes of collective bargaining, whether or not you are a union member, you will have union dues deducted from your pay, since regardless of membership,07/07/2015 - 2:32pm
Goth_SkunkIt's something that has existed in Canada since 1946. You can read more on it here: http://ow.ly/PiHWR07/07/2015 - 2:27pm
Goth_SkunkSee, we have something similar in Canada, called a "Rand Employee." This is an employee who benefits from the collective bargaining efforts of a union, despite not wanting to be a part of it for whatever reason.07/07/2015 - 2:22pm
Matthew Wilson@info depends on the sector. for example, have you looked at how powerful unions are in the public sector? I will make the argument they have too much power in that sector.07/07/2015 - 12:39pm
InfophileIt's easy to worry about unions having too much power and causing harm. The odd thing is, why do people seem to worry about that more than the fact that business-owners can have too much power and do harm, particularly at a time when unions have no power?07/07/2015 - 12:31pm
 

Be Heard - Contact Your Politician