Consumer Reports: Microsoft is Nice, GameStop is Naughty

November 22, 2011 -

Uh oh!  Looks like one popular games retailer may be getting a lump of coal in its stocking this Christmas.

Consumer Reports has released its 2011 Naughty & Nice Holiday List.  First introduced last year, the list examines various companies’ shopping policies and gives them a thumbs up or thumbs down depending on how consumer friendly they are.  Consumer Reports notes that the list merely comments on specific policies, not “everything else the company does or how it treats its customers.”

Xbox 360 manufacturer Microsoft managed to make the Nice list.  “If someone buys and installs software on his or her computer, most retailers won’t give out a refund, no matter how much the customer hates it. Not so with Microsoft. Consumers dissatisfied with a Microsoft software or hardware purchase from any retailer can send it back to the company within 45 days for a refund and reimbursement of shipping costs up to $7.”

Meanwhile, video game retailer GameStop landed smack dab on the Naughty list.  “A Fortune 500 company with more than 6,500 stores worldwide, this video game software and hardware merchant has a laundry list of conditions governing returns and exchanges. And in the end, GameStop proclaims, ‘We reserve the right to refuse any return.’”

The full list is below.  You can watch the embedded video or check out the report for more details.  

Nice:

Bi-Lo supermarkets
Cablevision
Live Nation
American Express
Orvis
Crutchfield
Costco
Amazon.com
Microsoft
REI

Naughty:

AirTran
RadioShack
American Apparel
Verizon Wireless
Liberty Travel
The Swiss Colony
Southwest Airlines
SiriusXM satellite radio
GameStop

Source: Consumer Reports

-Reporting from San Diego, GamePolitics Contributing Editor Andrew Eisen has been extra specially good this year...


 
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Andrew EisenFirst I hear of the Frag Dolls in many years and they're disbanding. http://fragdolls.com/frag-dolls-farewell-2/05/29/2015 - 7:59pm
WonderkarpI'd love a real Conker. the Project Spark thing I am looking at. If they provide atleast 25 hours of original conker crazyness that I dont have to build.....05/29/2015 - 7:55pm
Matthew WilsonI think he was talking about wanting a real one.05/29/2015 - 7:19pm
Andrew EisenKarp - A real Conker game or are you content with that Project Spark thing?05/29/2015 - 7:18pm
Matthew Wilson if they are smart, they hire Hideo Kojima, give him his own studio, and rebew the partnership with Guillermo del Toro.05/29/2015 - 7:04pm
MattsworknameReally hope silent hills gets made, it really deserves to be released, and konami is being stupid riht now so if MS wants to take it, more power to them.05/29/2015 - 6:32pm
Wonderkarp80% complete? Well. If there was ever a reason to make me buy a Xbone, that would be it. That and Conker05/29/2015 - 5:24pm
Matthew Wilsonif true, a very smart move.05/29/2015 - 5:24pm
Adam802Huge if true: http://www.ign.com/articles/2015/05/29/silent-hills-reportedly-an-xbox-one-exclusive?abthid=5568e08e738dff6a4f00002305/29/2015 - 5:19pm
WonderkarpRegion locking annoys me. I cant tell you how many Japanese games I want to to play but need to own another console and learn japanese to play them!05/29/2015 - 5:13pm
MattsworknameThis kinda thing is why I have a very negitive view on things like region locking and games not being released universially. it creates problems like this where the game gets reduced as a result .05/29/2015 - 4:41pm
Andrew EisenNeither will the 3DS. Wait, WHAT?! http://www.siliconera.com/2015/05/28/samurai-warriors-chronicles-3-does-not-include-nintendo-costumes-in-the-west/05/29/2015 - 4:33pm
Andrew EisenSamurai Warriors Chronicles 3 will not include the Nintendo-themed costumes when it hits the Vita in NA and EU next month.05/29/2015 - 4:32pm
Wonderkarpthe brilliance of the Wii U is they could offer 2 games in 1 package. Tablet/pro controller controls, and then a flipped game with WiiMote. Add a master quest too it too05/29/2015 - 4:18pm
Andrew EisenTwilight Princess would be my favorite if it didn't have a few notable design issues. But yeah, those few things aside, it absolutely trumps Ocarina in most every way.05/29/2015 - 4:11pm
WonderkarpTwilight Princess is my favorite Zelda. Its a legit sequal to Ocarina, enhancing everything Ocarina had, and I hope there's a HD Remaster with gamecube controls. Make it Nintendur!05/29/2015 - 4:08pm
E. Zachary KnightI borrowed Wario World, Ocarina of Time and Twilight Princess. So I am going to try to play at least one of them this weekend.05/29/2015 - 3:52pm
MattsworknameIm gonna be splittingmy time between blood borne, the witcher 3, tokiden, and some pc games.05/29/2015 - 3:34pm
DocMelonheadIn fact, if the whole campaign is to make fun of Zoe Quinn, Leigh Alexander, and Brianna Wu, then I'm not going to stop them.05/29/2015 - 2:30pm
Wonderkarp@andrew game parody idea. 50 shapes of grey05/29/2015 - 2:30pm
 

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