Consumer Reports: Microsoft is Nice, GameStop is Naughty

November 22, 2011 -

Uh oh!  Looks like one popular games retailer may be getting a lump of coal in its stocking this Christmas.

Consumer Reports has released its 2011 Naughty & Nice Holiday List.  First introduced last year, the list examines various companies’ shopping policies and gives them a thumbs up or thumbs down depending on how consumer friendly they are.  Consumer Reports notes that the list merely comments on specific policies, not “everything else the company does or how it treats its customers.”

Xbox 360 manufacturer Microsoft managed to make the Nice list.  “If someone buys and installs software on his or her computer, most retailers won’t give out a refund, no matter how much the customer hates it. Not so with Microsoft. Consumers dissatisfied with a Microsoft software or hardware purchase from any retailer can send it back to the company within 45 days for a refund and reimbursement of shipping costs up to $7.”

Meanwhile, video game retailer GameStop landed smack dab on the Naughty list.  “A Fortune 500 company with more than 6,500 stores worldwide, this video game software and hardware merchant has a laundry list of conditions governing returns and exchanges. And in the end, GameStop proclaims, ‘We reserve the right to refuse any return.’”

The full list is below.  You can watch the embedded video or check out the report for more details.  

Nice:

Bi-Lo supermarkets
Cablevision
Live Nation
American Express
Orvis
Crutchfield
Costco
Amazon.com
Microsoft
REI

Naughty:

AirTran
RadioShack
American Apparel
Verizon Wireless
Liberty Travel
The Swiss Colony
Southwest Airlines
SiriusXM satellite radio
GameStop

Source: Consumer Reports

-Reporting from San Diego, GamePolitics Contributing Editor Andrew Eisen has been extra specially good this year...


 
Forgot your password?
Username :
Password :

Poll

Did Microsoft pay too much ($2.5 billion) for Minecraft developer Mojang?:

Shout box

You're not permitted to post shouts.
james_fudgeDon't hit me *cowers behind Andrew*09/20/2014 - 3:20pm
ConsterYou take that back right now, james, or else. *shakes fist menacingly*09/20/2014 - 3:00pm
james_fudgeOur community is awesome. We can have a debate without threatening to kill each other.09/20/2014 - 2:50pm
Andrew EisenNo one's crossed a line but I just want to remind you all to keep discussions civil.09/20/2014 - 1:54pm
Craig R.tldr: I'm a gamer, and imo those who support GamerGate should feel free to take a flying leap off a cliff.09/20/2014 - 1:27pm
Craig R.Not only that, I'm pretty sure that if actual studies were done, you'd still deny them, Sleaker. After all, it's not what you'd want to hear to support your rose-colored view of GamerGate.09/20/2014 - 1:18pm
Craig R.There IS an issue. Nor do we need a study to show that if you deny it then you're part of the problem.09/20/2014 - 1:17pm
Sleakersimply oust people that do harass others.09/20/2014 - 11:34am
Sleaker@Conster - I can say the same thing if you think there's been more than a handful. Until there's an actual study on rates no one can claim to know how widespread the incidence of harassment is. Thus the best we can do is 'there might be an issue' and...09/20/2014 - 11:33am
ConsterSleaker: if you think there's only been "a handful of" incidents, you have your head stuck *somewhere* - I'm assuming it's sand.09/20/2014 - 5:38am
prh99Most of it's agitprop clickbait anyway.09/20/2014 - 5:27am
prh99A good reason to stop reading reguardless of view pointhttp://www.theguardian.com/media/2013/apr/12/news-is-bad-rolf-dobelli.09/20/2014 - 5:22am
Andrew EisenWell this is unique! A musical critique of the Factual Feminist's "Are Video Games Sexist?" video. https://www.youtube.com/watch?v=-K4s7cV4Us409/20/2014 - 2:41am
Andrew EisenSome locked threads. Some let them be. So, no, I'm not seeing a problem here. No corruption. No collusion. No ethical problem with privately discussing ethics.09/20/2014 - 12:48am
Andrew EisenAnd still, in the end, Tito made up his own mind on how to handle his site. All 150 or so members went off to handle their own sites in their own ways. Some talked about it. Some didn't. Some changed disclosure policies. Some didn't.09/20/2014 - 12:40am
Andrew EisenThere were two comments other than Kochera and Tito's. One pointed out the Escapist Code of Conduct, another comment was in support of Tito.09/20/2014 - 12:40am
Andrew EisenKochera privately expressed his disagreement on how Tito decided to do something. No, I don't consider that crossing a line nor do I consider the exchange an example of the group pressuring him.09/20/2014 - 12:36am
Kronotechnical reasons. Anyways, I need to get to sleep as well.09/20/2014 - 12:29am
KronoAnd he wasn't the only one pushing Tito to censor the thread. If Tito had bowed to peer pressure, we likely wouldn't have gotten this http://goo.gl/vKiYtR which grew out of that thread. Said thread also lasted until a new one needed to be made for09/20/2014 - 12:28am
Krono@Andrew So it's an example of Kuchera crossing the line from reporter to advocate. And an example of the group pressuring for censorship.09/20/2014 - 12:21am
 

Be Heard - Contact Your Politician