Consumer Reports: Microsoft is Nice, GameStop is Naughty

November 22, 2011 -

Uh oh!  Looks like one popular games retailer may be getting a lump of coal in its stocking this Christmas.

Consumer Reports has released its 2011 Naughty & Nice Holiday List.  First introduced last year, the list examines various companies’ shopping policies and gives them a thumbs up or thumbs down depending on how consumer friendly they are.  Consumer Reports notes that the list merely comments on specific policies, not “everything else the company does or how it treats its customers.”

Xbox 360 manufacturer Microsoft managed to make the Nice list.  “If someone buys and installs software on his or her computer, most retailers won’t give out a refund, no matter how much the customer hates it. Not so with Microsoft. Consumers dissatisfied with a Microsoft software or hardware purchase from any retailer can send it back to the company within 45 days for a refund and reimbursement of shipping costs up to $7.”

Meanwhile, video game retailer GameStop landed smack dab on the Naughty list.  “A Fortune 500 company with more than 6,500 stores worldwide, this video game software and hardware merchant has a laundry list of conditions governing returns and exchanges. And in the end, GameStop proclaims, ‘We reserve the right to refuse any return.’”

The full list is below.  You can watch the embedded video or check out the report for more details.  

Nice:

Bi-Lo supermarkets
Cablevision
Live Nation
American Express
Orvis
Crutchfield
Costco
Amazon.com
Microsoft
REI

Naughty:

AirTran
RadioShack
American Apparel
Verizon Wireless
Liberty Travel
The Swiss Colony
Southwest Airlines
SiriusXM satellite radio
GameStop

Source: Consumer Reports

-Reporting from San Diego, GamePolitics Contributing Editor Andrew Eisen has been extra specially good this year...


 
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Neo_DrKefkaMost also came with a free PS TV. Not a big fan but it did come with a free HDMI cord03/04/2015 - 7:40am
Andrew Eisen20.2 million PS4 consoles sold as of March 1. http://www.prnewswire.com/news-releases/playstation4-ps4-sales-surpass-202-million-units-worldwide-300045019.html03/04/2015 - 12:33am
MechaTama31Goth: True, but you can at least not waste your time reloading pages that have no new comments, or trying to remember which stories you even commented on.03/04/2015 - 12:26am
ZippyDSMleeI like nivida as well but this is kinda sad, http://arstechnica.com/gaming/2015/02/nvidia-hit-with-class-action-lawsuit-over-graphics-card-ram-issues/03/04/2015 - 12:23am
Goth_SkunkTo be fair, the tracker only advises you of threads that you've commented on have received more comments. It does nothing towards advising you if you've been replied to.03/04/2015 - 12:21am
ZippyDSMleeSeems you can make a link to the trackpage and ti will go there for as long as you are loged in.03/03/2015 - 11:26pm
ZippyDSMleeOh wow you can do that? I been just checking my posts 0-o03/03/2015 - 11:24pm
Matthew Wilsononly news worth while is a console that is about wiiu power for 200 bucks, but who cares.03/03/2015 - 11:12pm
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Matthew WilsonI am going to pax east, any games you guys want me to check out?03/02/2015 - 11:23pm
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MechaTama31I was about to get all defensive about liking Metal Gear Solid, but then I saw that he was talking about "cinematic" as a euphemism for "crappy framerate".03/02/2015 - 8:29pm
prh99Just replace cinematic with the appropriate synonym for poo and you'll have gist of any press release.03/02/2015 - 5:34pm
PHX Corphttps://www.youtube.com/watch?v=vZQDFO2KEPo Jim Sterling Makes Fun of "Cinematic" Gaming03/02/2015 - 3:39pm
Matthew WilsonWOW is copping EVE. http://us.battle.net/wow/en/blog/18141101/introducing-the-wow-token-3-2-2015 I think its a smart move to deal with gold farmers in this way.03/02/2015 - 1:16pm
Matthew WilsonI guess epic is tired of having their lunch eaten by unity. https://www.unrealengine.com/blog/ue4-is-free03/02/2015 - 12:50pm
Andrew EisenNot much to follow. Kern is being silly and... nothing much else is happening.03/02/2015 - 11:40am
Papa MidnightI ask because, having only just heard of it, I have not, and I was hoping for some insight.03/02/2015 - 11:39am
 

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