Report: GoDaddy Calls Former Customers Who Left Because of SOPA

December 27, 2011 -

I know we've written quite a bit about GoDaddy and SOPA today, but this short TechDirt post shows that the hosting company is really reaching out to customers who have left the fold because of SOPA. According to former GoDaddy customer Chris Heald, some of those individuals who have transferred domains to other providers are now receiving phone calls from GoDaddy customer service asking them why they left and trying to win them back. Chris Heald describes such a phone call:

"I just got a call from #GoDaddy. The rep said he noticed that I'd transferred my 60+ domains away... and wanted to know if I'd tell them why. I got to tell them that it was because of their #SOPA support, and that I couldn't in good conscience give my money to a tech company that would support legislation like that. I told him I was aware that they had reversed their position, but that their explicit support of it in the first place had cost them my confidence in them, as it is at the best viciously ignorant, and at worst, malicious. The rep was quite sincere in his apology to me, asked if there was anything they could do to win me back. He had a "We support IP protections, and now realize that support of SOPA is too broad" song-and-dance routine that probably came in from a PR memo today. I told him "no thanks", and that was that. I'm impressed by the customer service hustle, but it shows that this little incident really spooked them."

While some lawmakers may scoff at Internet activism and try to ignore its power, they should take note of what can happen when enough people get riled up just enough to do something. GoDaddy can now provide a testimonial on that fact.

Source: TechDirt


Comments

Re: Report: GoDaddy Calls Former Customers Who Left Because ...

There'; a phrase for this.

 

Too Little, Too Late

Re: Report: GoDaddy Calls Former Customers Who Left Because ...

Which is why when I canceled my hosting with them I then contacted them and told them to put me on their Do Not Call list. And if they try and call me like this, I will report them.

 
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NeenekoPlus, it is unusual for a company as large as Intel to take such actions and it indicates there is probably an internal syampthy or cultural overlap with the gaters that bumped their visibility.10/02/2014 - 12:50pm
NeenekoI do not think anyone is suggesting that either intel or gaters should not be able to, but the chain of events is chilling to some.10/02/2014 - 12:48pm
MaskedPixelantehttp://www.wesh.com/news/man-shot-5-times-by-police-to-face-judge-on-firstdegree-murder-charge/28368490 And cops wonder why no one likes them.10/02/2014 - 12:42pm
SleakerIt's up to the companies to determine if they think running their ads on a controversial site may cause more damage to them, the only way they might get this is by feedback.10/02/2014 - 12:37pm
Sleakeropinion to a company on where they run ads.10/02/2014 - 12:36pm
Sleaker@Papa Midnight - Requesting ads get pulled from a site due to not agreeing with their message is not censorship. Funding and voicing your opinion are two completely separate topics. It's completely reasonable for people to voice their10/02/2014 - 12:35pm
Papa MidnightSame here, prh99.10/02/2014 - 12:31pm
prh99I played the first Half Life, haven't bothered with any of two. I like Portal more than Half Life anyway.10/02/2014 - 12:31pm
NeenekoI only got a short way into HL-1, but enjoyed HL-2. Probably because I do not like PC FPS games and HL-2 I got on console.10/02/2014 - 12:28pm
Andrew EisenI have a confession to make: I didn't really care for Half-Life.10/02/2014 - 12:27pm
Papa MidnightI don't think I've used the forums since the Wordpress days.10/02/2014 - 12:13pm
NeenekoI keep forgetting we even have forums.10/02/2014 - 11:48am
ZippyDSMleeA shame we can't have good convos in the forums, seems to me its time to nuke and restart fresh on them.10/02/2014 - 11:45am
Papa MidnightOh, no problem! Just wanted to let you know that it's what we're discussing. By all means, join in!10/02/2014 - 11:36am
E. Zachary KnightNeeneko, No problem. In juicy conversations, key points of discussion get pushed off quickly.10/02/2014 - 11:36am
NeenekoA rather scary censorship. I have known too many people and small companies destroyed by such pressure, so this unnerves me at a pretty personal level.10/02/2014 - 11:36am
NeenekoMy bad, I always have trouble working out what is going on in shoutbox10/02/2014 - 11:34am
Papa MidnightTo a point stated earlier, it very much is a form of indirect censorship. Rather than engage in rhetoric and debate, one side has instead chosen to cut-off opposing viewpoints at the knees and silence them via destroying their means of income.10/02/2014 - 11:28am
Papa MidnightNeeneko: the topic of Intel's dropping of Gamasutra is indeed part of this very ongoing conversation.10/02/2014 - 11:26am
NeenekoThis can't be good... http://games.slashdot.org/story/14/10/02/1558213/intel-drops-gamasutra-sponsorship-over-controversial-editorials10/02/2014 - 11:25am
 

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