Report: GoDaddy Calls Former Customers Who Left Because of SOPA

December 27, 2011 -

I know we've written quite a bit about GoDaddy and SOPA today, but this short TechDirt post shows that the hosting company is really reaching out to customers who have left the fold because of SOPA. According to former GoDaddy customer Chris Heald, some of those individuals who have transferred domains to other providers are now receiving phone calls from GoDaddy customer service asking them why they left and trying to win them back. Chris Heald describes such a phone call:

"I just got a call from #GoDaddy. The rep said he noticed that I'd transferred my 60+ domains away... and wanted to know if I'd tell them why. I got to tell them that it was because of their #SOPA support, and that I couldn't in good conscience give my money to a tech company that would support legislation like that. I told him I was aware that they had reversed their position, but that their explicit support of it in the first place had cost them my confidence in them, as it is at the best viciously ignorant, and at worst, malicious. The rep was quite sincere in his apology to me, asked if there was anything they could do to win me back. He had a "We support IP protections, and now realize that support of SOPA is too broad" song-and-dance routine that probably came in from a PR memo today. I told him "no thanks", and that was that. I'm impressed by the customer service hustle, but it shows that this little incident really spooked them."

While some lawmakers may scoff at Internet activism and try to ignore its power, they should take note of what can happen when enough people get riled up just enough to do something. GoDaddy can now provide a testimonial on that fact.

Source: TechDirt


Comments

Re: Report: GoDaddy Calls Former Customers Who Left Because ...

There'; a phrase for this.

 

Too Little, Too Late

Re: Report: GoDaddy Calls Former Customers Who Left Because ...

Which is why when I canceled my hosting with them I then contacted them and told them to put me on their Do Not Call list. And if they try and call me like this, I will report them.

 
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WonderkarpI found this neat. Shows the different ways different websites tell the same story. Not VG Related, but its neat https://i.imgur.com/3m6xOfE.jpg01/29/2015 - 2:12pm
Matthew Wilsonnp I am still suprised that the fcc did it, but I still do not trust the chairman yet.01/29/2015 - 2:11pm
Andrew EisenYeah, what I mean is I'm fortunate enough to live in an area where I have the option of up to 50Mbps if I want to pay for it. Meant that as an anecdote; didn't mean it to come across as a "you're wrong!" Sorry 'bout that!01/29/2015 - 2:06pm
Matthew WilsonThat is why I said "every market". for example totalbescuit has TWC, and the best he can get atm is 10/10.01/29/2015 - 1:58pm
Andrew EisenTWC offers speeds that high, at least in my area. (Standard is 15Mpbs)01/29/2015 - 1:54pm
Matthew Wilson@prh I still have my doubts. if anything the big winner is Comcast. they are the only isp in the us that can provide that speed in every market they serve. att, verizon, and twc cant or at least dont.01/29/2015 - 1:50pm
Andrew EisenTrailer for Ted 2 and it looks like it won't simply be a rehash of the first. That's encouraging! https://www.youtube.com/watch?v=S3AVcCggRnU01/29/2015 - 1:49pm
prh99It's nice to see an FCC chair who isn't just there to facilitate monopoly building for cable and telecom. Basically not a dingo.01/29/2015 - 1:46pm
Wonderkarpmine was grandia 201/29/2015 - 1:39pm
Matthew Wilsonoh btw only about 5.6 percent of the us has broadband now.01/29/2015 - 1:21pm
Matthew Wilsonhttp://www.theverge.com/2015/1/29/7932653/fcc-changed-definition-broadband-25mbps did not think the fcc would go through with it.01/29/2015 - 1:16pm
Andrew EisenI know, right? Don't you dare think the fact that I buy all your games makes this sort of behavior okay, TT Games!01/29/2015 - 12:57pm
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Infophile@Wonderkarp: Tales of Innocence. Was in the final dungeon, when I accidentally left my 3DS on an airplane and couldn't get it back. Lost both the game and the system. Got a new system, but not the game (not fun enough to be worth replaying)01/29/2015 - 12:10pm
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prh99Cminer: It's the only way to monetize Nintendo game videos. Otherwise Nintendo content IDs them and take all the AD revenue. Also it's only covers a small portion of their catalog.01/29/2015 - 12:06pm
ematuskeyWonderkarp: Pretty much every Elder Scrolls game. :p01/29/2015 - 11:53am
CMinerMaybe I missed something; is Nintendo actually going to try and force people to join their program? Or did they just create a program, and people are speculating?01/29/2015 - 10:53am
prh99I wonder if I can craft an AdBlock filter that only blocks ads on Nintendo videos. (not serious)01/29/2015 - 10:46am
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