Microsoft Offering Refunds for Minecraft 360 Customers Who Couldn't Play Split-Screen Co-Op

May 22, 2012 -

Earlier this month we reported that some consumers who purchased Minecraft on Xbox Live wanted a refund because they couldn't play the game in split-screen co-op. The problem related to the game requiring a high definition television set to play the game that way - a fact that they did not disclose to consumers in any of the game's information or on the product page. Because of this fact consumers felt misled and were demanding a refund.

Well it has been almost two weeks since we published that story and Microsoft has finally done something about it.

In a statement to Game Informer a Microsoft representative said that they are now offering a full refund to anyone that encountered the issue and that the product information now reflects the fact that you need an HD TV in order to play split-screen co-op.

"We updated our pre-sale notification to inform customers that an HD screen is required for the split-screen multiplayer feature on Minecraft: Xbox 360 Edition," a Microsoft spokesperson told Game Informer.

"If a player does not have an HD screen and purchased this game prior to the notification update, they are eligible for a full refund through customer support," the spokesperson added.

We're glad to hear that the problem was dealt with, though an update to remove this requirement would probably be better to deal with the issue.

Source: Game Informer


Comments

Re: Microsoft Offering Refunds for Minecraft 360 Customers ...

Maybe it's just because I don't understand the nuts and bolts, but why was this a requirement exactly? There were quite a lot of games released back before HDTVs existed that managed to pull off split-screen on SDTVs, with no problems. And I get that the text might be unreadable, that's a problem that people with SDTVs should be used to by now, and it's not exactly a game-killer. If someone wants to play the game bad enough, they would cope with the blurry text. But at least give them the option of doing that.

Re: Microsoft Offering Refunds for Minecraft 360 Customers ...

Well, love Minecraft or hate it, it's the right thing to do.

I think the problem with the update idea is that the way the menus were laid out, the info was unreadable on non-HD systems.

Must admit, one thing I do like about the 360 version, from watching YouTube videos of it, is the crafting menu on the console, which is a lot more user-friendly than the PC one :)

 
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