Blizzard's Seoul Office Raided by Korean Government

May 31, 2012 -

In the continuing saga between the Korean government and Blizzard over Diablo III's launch in the region, the Korean Federal Trade Commission raided Blizzard's Seoul office on Monday. The raid was part of an ongoing investigation into consumer complaints that Blizzard refused to give them refunds for Diablo III. Under Korean law, companies must give a refund to a customer within seven days of purchase if they ask for it. Blizzard's position is that it does not give refunds for products that are in use.

The government agency contends that Blizzard is in violation of electronic commerce and commercial contract laws. The agency conducted the raid to seize documents and other evidence related to the investigation. Most of the complaints from Korean players relates to the launch of the game where many found themselves unable to play because they could not connect to a server. Because the game requires players to always be connected to Battle.net this rendered the game unplayable for many on launch day.

"We have received many complaints from Diablo 3 users," FTC spokesman Kim Hyung-bae told the Korea Times.

Korea's FTC is also weighing whether or not Blizzard should be held liable for not preparing for the game's launch. The company later launched additional servers in Asia to alleviate some of the problems players were having in Korea and in other parts of the region.

We will have more on this story as it develops.

Source: Shacknews by way of Joystiq


Comments

Re: Blizzard's Seoul Office Raided by Korean Government

Would be really nice to hear an official statement on this. What intriques me is the "Blizzard's position is that it does not give refunds for products that are in use."

Makes me wonder if people requested the refund, realized that the servers were back online, and then kept on playing.

I still wish they had called the game Diablo Online.

Re: Blizzard's Seoul Office Raided by Korean Government

Things is, if it is Korean Law that the company has to give a refund if the request is within 7 days of purchase then...well...it doesn't matter whether or not people were playing the game. It might seem a bit unfair but I can't see how allowing companies to dictate whether or not consumer laws apply is any better.

Re: Blizzard's Seoul Office Raided by Korean Government

was it 10 or 25? heroic mode?

sorry, had to be done.

Re: Blizzard's Seoul Office Raided by Korean Government

i wonder how many rares they looted. :3

 
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