Maxis General Manager: Low SimCity Review Scores are 'Fair'

March 8, 2013 -

EA Maxis general manager Lucy Bradshaw acknowledged in an internal memo obtained by Polygon that readjusted review scores and lower reviews scores coming in everyday is fair. Bradshaw admitted that, since SimCity is an online game, and the game is having trouble providing the service it promises, it is not surprising that it is getting bad reviews.

"I’d like to say that it’s not fair — that the game score shouldn’t be punished for a server problem," Bradshaw wrote to employees of Maxis. "But it is fair. SimCity is an online game, and critics and consumers have every right to expect a smooth experience from beginning to end. I and the Maxis team take full responsibility to deliver on our promise."

Bradshaw re-emphasized what EA and Maxis have been saying since launch: that "Maxis is working 24/7 to deliver on our promise."

To that end the company added three more servers to the game and shut down some services (leaderboards, achievements, and the fastest speed setting) last night in hopes of alleviating some of the problems gamers are facing. EA also raised the hackles of Asian players when it said that it would not launch any Asia-specific servers due to concerns over rampant piracy.

Yesterday, Amazon.com temporarily stopped selling the digital version of the game and apparently stopped fulfilling orders for the retail version as well. Hundreds of one-star customer reviews on the Amazon site had a lot to do with that decision. Electronic Arts also said that it would not be offering refunds to customers for the game, despite earlier comments from an Origin community manager that it would.

Source: Polygon

 


Comments

Re: Maxis General Manager: Low SimCity Review Scores are 'Fair'

It's always been my understanding that collecting money for a service you can't provide actually constitutes fraud.  When more people catch on to this, I expect to see some litigation.

Re: Maxis General Manager: Low SimCity Review Scores are 'Fair'

At least they're not trying to shirk responsibility here.

 

However about the only apology I see as acceptable here is to release a DRM free version.

 

People might pirate it sure, but this version, people are going to pirate it for certain, because that's the only way they'll be able to play it.

Re: Maxis General Manager: Low SimCity Review Scores are 'Fair'

While technically true, the 1-star review have burst the thousand, and a lot of not-1-star are hilarious and kind of mean the same thing. Additionally, cutting those features, especially the speed one, basically worsened a game that was already suffering more and more with each passing moment. And has far as the pulse of the internet seems to go, it doesn't appear that a lot more people are playing or for longer period of time... They are most likely just managing to keep it at the level it was at launch with all the new people being continuously added (new purchases [wtf?!!], international releases, late delivery, people avoiding launch and so on.)

Re: Maxis General Manager: Low SimCity Review Scores are 'Fair'

What an amazing clusterfuck. Well done EA... you successfully screwed up an intellectual property that could have printed thousand dollar bills by the minute for you. I hope you gave whomever had the idea for the always online DRM a promotion to upper management because that's about the only way the developers aren't going to kick his ass in the hallways near the water cooler.

Re: Maxis General Manager: Low SimCity Review Scores are 'Fair'

"Death By a Thousand Cuts" comes to mind as I observe the day to day state of SimCity.

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Papa Midnight

 
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