EA Maxis general manager Lucy Bradshaw acknowledged in an internal memo obtained by Polygon that readjusted review scores and lower reviews scores coming in everyday is fair. Bradshaw admitted that, since SimCity is an online game, and the game is having trouble providing the service it promises, it is not surprising that it is getting bad reviews.
"I’d like to say that it’s not fair — that the game score shouldn’t be punished for a server problem," Bradshaw wrote to employees of Maxis. "But it is fair. SimCity is an online game, and critics and consumers have every right to expect a smooth experience from beginning to end. I and the Maxis team take full responsibility to deliver on our promise."
Bradshaw re-emphasized what EA and Maxis have been saying since launch: that "Maxis is working 24/7 to deliver on our promise."
To that end the company added three more servers to the game and shut down some services (leaderboards, achievements, and the fastest speed setting) last night in hopes of alleviating some of the problems gamers are facing. EA also raised the hackles of Asian players when it said that it would not launch any Asia-specific servers due to concerns over rampant piracy.
Yesterday, Amazon.com temporarily stopped selling the digital version of the game and apparently stopped fulfilling orders for the retail version as well. Hundreds of one-star customer reviews on the Amazon site had a lot to do with that decision. Electronic Arts also said that it would not be offering refunds to customers for the game, despite earlier comments from an Origin community manager that it would.