Sony Attempts to Address DOA PS4 Consoles, Launches Troubleshooting Guide

November 18, 2013 - GamePolitics Staff

As the PlayStation 4 hit North America some consumers took their shiny new next-generation home and realized that it didn't work very well. On Friday Sony said that it was looking into an issue some customers were experiencing with the PS4, and today they have put together a page dedicated to working out the problem. What was the problem? Some customers in North America were reporting that the console was giving them a blue blinking light. A blue blinking light was replacing the white solid light, which means that the console is in the "powered on" state.

On Friday Sony said that the issue was affecting less than 0.4 per cent of shipped units to date - a number "within our expectations for a new product introduction." Over the weekend Sony said that it had sold over one million PS4 units in 24 hours following the North American launch.

Today Sony has released a troubleshooting guide that lists four possible causes for the dreaded blue blinking light. The company says that the issue is related to TV compatibility issues, problems with the power supply, power with the hard drive, or other PS4 hardware issues. The last explanation is pretty broad.

For these issues, Sony suggested that customer update the firmware on their TV sets, check the power and HDMI connectors for damage, making sure the hard drive is properly seated in the HDD bay. If none of that stuff works, try rebooting the system in Safe Mode.

For more information, check out Sony's troubleshooting guide here.

Meanwhile angry consumers have taken to Amazon.com to give the new system lots and lots of one-star reviews, and YouTube is starting to offer a lot of videos from customers showing off the DOA PS4 issue....

We will have more on this story as it develops.

Source: Eurogamer


Comments

Re: Sony Attempts to Address DOA PS4 Consoles, Launches ...

Sony's response to this will determine a lot.

 

And honestly, after some of the things I heard from the PS3 launch, I wasn't about to pre order one.

Re: Sony Attempts to Address DOA PS4 Consoles, Launches ...

According to Tim over at Ctrl-Alt-Del, while he had to spend several hours on the phone to get a rep, they ended up overnighting the RMA box, as well as the return label being for overnight delivery.

In seeing all the reaction though, hasn't it really been this way for the last couple of generations of consoles? Machines are more complex (being virtually computers now), and everybody gets the machines at launch, rather than only a certain chunk of the world.

I can't even claim I'm being cynical when I say it's only a matter of time before we hear about the first lawsuit being filed.

Re: Sony Attempts to Address DOA PS4 Consoles, Launches ...

I thought people sued over RRoD in the US, because MS wasn't covering a lot of them under warranty?

As for how long this has been going on, RRoD/YLoD was the first I've heard of massive issues at launch on a basic hardware level.

--- With the first link, the chain is forged.

Re: Sony Attempts to Address DOA PS4 Consoles, Launches ...

But I thought the private market always got launches 100% glitch free.

Re: Sony Attempts to Address DOA PS4 Consoles, Launches ...

Yeah, I don't really get what the expectation was here.

Should they replace defective consoles? Sure. Should they, as much as possible, have a number of defective products below a certain threshold? Absolutely.

But to expect anything near a 0% failure rate on initial launch of both a new hardware and a new software with a system-wide firmware upgrade is beyond ridiculous.

Re: Sony Attempts to Address DOA PS4 Consoles, Launches ...

I don't think people expect a 0% failure rate at launch.  However, they DO expect the freakin' harddrive to be installed properly, at the very least.  They also expect a better response than "it isn't compatible with your TV, obviously."

The fact is, while some problems are expected for the launch of any product, there is no excuse for the above two issues - I own a TV, your product should work with it.  There is no excuse for anything but that.  I also bought it expecting you to have properly installed the harddrive.  I shouldn't have to open my brand-new console to make sure you installed it correctly to make it work.

If Sony can't make sure an HDMI cable works and that a SATA cable is plugged in, what the hell else are they screwing up?

--- With the first link, the chain is forged.
 
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