Microsoft Takes Down Instructions for Downloading and Applying Xbox One Day-One Firmware Offline

November 21, 2013 - GamePolitics Staff

Earlier today Microsoft offered instructions similar to Sony's (for the PS4) on how to download the Day One update for its Xbox One, put it on a USB drive and apply it offline. Then they removed it. The 20-step guide for downloading the latest Xbox One firmware to a USB stick was pulled after news about it got out, and Microsoft responded by saying that it was important that consumers log onto Xbox Live at least once when they get their shiny new console beginning tomorrow.

"The site was not an alternative way to take the Day One update and customers still need to connect to Xbox Live for the update," a Microsoft spokesperson told GameSpot.

The company is now encouraging customers that might require an offline update to contact its customer support directly. Great.

"Because of the complexity of this customer support process we’ve actually removed the page and we will work with customers directly to make sure they have a smooth experience."

Source: GameSpot


Comments

Re: Microsoft Takes Down Instructions for Downloading and ...

I don't see the harm had they instead left it up and offered the alternative of live signing or offline usb installation.  If you'll pardon the semi-conspiracy sounding reply I can only suspect this is a backdoor method for their verification system they originally planned at least for original purchasers.  It's just bizarre to me that they would offer this method and then insist it's important to sign into xbox live once when there clearly is no technological need to do so.

Re: Microsoft Takes Down Instructions for Downloading and ...

Or you could not treat your customers like idiots and leave the page up with a note that says "if you need help, call this number."

 

Andrew Eisen

 
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