Small Number of Consumers Claim to Receive Xbox One with Faulty Disc Drives

November 25, 2013 - GamePolitics Staff

Over the weekend Kotaku continued to report on disc drive failures in Microsoft's new Xbox One console, according to the publication, it has received over 150 readers saying that they have bought an Xbox One with a faulty disc drive. In addition editors from websites Polygon, IGN, and GamesRadar have reported receiving one of these faulty units directly from Microsoft.

Microsoft has been pretty lukewarm in its response to the news:

"The issue is affecting a very small number of Xbox One customers. We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers."

When pressed further by Kotaku over the weekend, a rep. told the publication:

"Customers have the option for us to send a replacement console right away without waiting until they have returned their old one. This means a customer only has to wait a matter of days, rather than weeks to get back up and running."

It should also be noted that Kotaku cannot confirm the validity of every claim in those 150 emails.

Source: Kotaku


Comments

Re: Small Number of Consumers Claim to Receive Xbox One ...

I am going to have to echo this post into a couple of articles about the same subject.

Microsoft has had a track record since the 90s of 'Release now Patch later' and with the Xbox 360 they rushed released a defective system. Only reason Microsoft took the lead in the last generation because of Sony's horrible PS3 launch which told us to literally get a second job to afford the Playstation 3 and that the PS3 has the ability to block used game sales (That it never used).

This gave Microsoft the edge but after years of consumer abuse by Microsoft by forcing you to call in and cancel Xbox Live to the Indian Call Center and using the web site which it turned on and off forcing you to call in and then still charging you people like me made the switch back to Sony.

So looks like Microsoft has released another defective system with a PS3 style launch that has doomed the Xbox One.

http://www.forbes.com/sites/erikkain/2013/11/08/microsoft-earns-2-billio...

Also, one of the possible incoming CEO's for MS wants to get rid of Bing, Xbox, and make Office on all major non-Windows systems. Xbox when you think about it is a failure like Windows 8 and its one of the major things those who want to control the company to sell off.

 
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