Comcast Named 'America's Worst Company' in The Consumerist's Annual Competition

April 8, 2014 - GamePolitics Staff

Comcast has been named the worst of the worst in The Consumerist's annual "The Worst Company in America" competition - as voted on by readers of the popular pro-consumer web site. The cable operator, which is seeking federal approval for a merger with Time Warner Cable, beat out Monsanto, the chemical and agricultural biotechnology corporation that is now a household name associated with wickedness, in the final round of voting.

SeaWorld, which is still feeling the negative effects of Gabriela Cowperthwaite's powerful Blackfish documentary, almost defeated Comcast in semi-final voting.

Last year Electronic Arts took home the top honor, but didn't make it past the first round of the competition this year.

This is the second "Golden Poo" Award for Comcast (it earned one in 2010). If its merger with Time Warner Cable goes through it may be a shoe-in for next year's award.

Source: The Verge by way of PHX Corp


Comments

Re: Comcast Named 'America's Worst Company' in The ...

I'd be curious to see the results of a contest like this where the voting was distributed more evenly, instead of skewed heavily to the internet crowd that frequents the Consumerist.  Don't get me wrong, I hate Comcast with a passion, but are they really worse than Monsanto?  Really?

Re: Comcast Named 'America's Worst Company' in The ...

I think Comcast and EA would still place highly because even equalizing the audience, you're still giving everybody the same vote.

The farmer throwing thirty grand a year into the Monsanto cash furnace and the homeowner who lost a life savings and a $150,000 home because Bank of America screwed up the address both get the same weight in the poll as the person who wasn't able to play their entertainment product for a few days by EA's DRM schemes and the one who had thier Comcast DVR erase the entire season of Game of Thrones due to UI lag.

The thing is, you'll probably poll about fifty victims of mild inconvenience for every victim of organized corporate fraud or extortion.

Re: Comcast Named 'America's Worst Company' in The ...

A fair point, but it assumes that people will only vote for whatever company actually inconvenienced them personally, rather than actually evaluating that company's overall impact.  I doubt very much that everybody who voted for Comcast is a Comcast subscriber.  But they can follow the news and see the shady things Comcast does.

Re: Comcast Named 'America's Worst Company' in The ...

Having worked for a year at Comcast, I can say it's well-deserved and in fact, probably overdue.  I worked in their inbound call center tech support department.  And really, there was NO communication whatsoever between our department and the technicians.  So if a customer had a specific complaint, there was little to nothing we or even the supervisors could do.  There were like several levels of bureaucracy between us and them, making it difficult to to get anything done.  And to make matters worse, some of these technicians were contractors, and thus not beholden to the company, making our image even worse.  We truly tried to do a good job (or at least I did).  But everyone in that office was so hamstrung by rules and regulations that there was little, if anything, we could truly do beyond resetting a DVR or a modem.  It truly was about the bottom line when I was over there.

Now I understand that recently Comcast announced technicians now being available for appointments on evenings and weekends.  I don't know it that'll help towards repairing their image though (Technicians being unavailable at times most convenient for customers was a big issue), but we shall see.

Re: Comcast Named 'America's Worst Company' in The ...

Heh.

Once again, do not screw with people's convenience or entertainment. ^_^

Sad thing is, on the inside, they really do care about customer's experience and work really hard to deal with problems, but people can get really bitchy when you can not wave a magic wand and fix things.

Re: Comcast Named 'America's Worst Company' in The ...

The people at the bottom who have to deal with the customers may care about making sure you have a good experience. The people at the top who set all the rules, however, do not have a single iota of shit to give about you, because they know they don't have to care if you hate their service, because the alternative is no service.

Re: Comcast Named 'America's Worst Company' in The ...

Having worked 'near the top', I can say that is not true.  I routinely saw VPs pouring over individual customer complaints and 'this is effecting a customers' was a drop everything situation, even when the numbers were small.

The biggest issue really came down to communication issues.   There is a whole middle layer where getting customer issues up the chain and technical knowledge down the chain gets into a quagmire.

Re: Comcast Named 'America's Worst Company' in The ...

As far as caring about the customer experience I highly doubt that extends far beyond how that experience directly affects their bottom line so they don't get much credit there. Every cable company fairly deserves a good deal of the hate their customers have for them, it is not exactly an industry built on transparency, customer service, or competition. 

Re: Comcast Named 'America's Worst Company' in The ...

Well, you would be grumpy too when the technician gives you a 6 hour window for them to show up just to show up 3 hours after the window ended. Or when then do show up on time, but just drive by your house without knocking and claim no one was home.

Re: Comcast Named 'America's Worst Company' in The ...

I had a TWC guy do that to me.

Sad thing is, my father worked for them for 20 years, and I was working for a contractor under them myself at the time. So when they tried to blow it off as "no one home" the installer got a good bit of backlash and learned quickly he wasn't getting away with it :)

He ended up coming back that day rather than the week later as he was trying to push. Was hard for him to say I wasn't home though since My computer is in the very room of my front door (where I was). Doesn't work when the house isn't all that big, and I was sitting by the door the entire time...

 

 

Re: Comcast Named 'America's Worst Company' in The ...

Or filing a Net Neutrality meeting with ringers so your opposition can't even show up.

 

No on I will not let that go.

 
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